Customer Discussions > Kindle forum

kindle fire troubleshooting

Sort: Oldest first | Newest first
Showing 1-25 of 490 posts in this discussion
Initial post: Dec 28, 2011 9:20:32 PM PST
my new kindle fire will not turn on after being shut down. it had a full battery before i shut it down. i try pressing the power button but the green light just comes on for about 2 seconds and then goes off, with no response....any ideas??

In reply to an earlier post on Dec 28, 2011 9:24:11 PM PST
Try rebooting it.

Make sure it's fully charged (which you said it is). Unplug the Fire.
Hold the power button in for 20 seconds (count them).
It should then reboot. The "kindle fire" screen will
appear for a couple of minutes while it's coming back on.

In reply to an earlier post on Dec 31, 2011 5:59:22 AM PST
Last edited by the author on Dec 31, 2011 5:59:46 AM PST
Judy Welker says:
It worked for me! Thanks Pineapple and keep celebrating!

Posted on Jan 5, 2012 4:59:05 PM PST
[Deleted by the author on Jan 5, 2012 5:09:40 PM PST]

Posted on Jan 5, 2012 5:03:18 PM PST
dee says:
About your screen not rotating.. Go into settings (the little gear icon) and over on the far left it has a "locked" or "unlocked" icon. She probably accidentally locked the screen.

In reply to an earlier post on Jan 5, 2012 5:03:41 PM PST
Somehow the screen got locked.
Press Settings (gear icon in right hand corner) and then press lock/unlock to have the screen rotate.

In reply to an earlier post on Jan 5, 2012 5:10:30 PM PST
phantom51 says:
Thank You it worked

In reply to an earlier post on Jan 31, 2012 8:54:26 PM PST
Thank you Pineapple. We were pushing the button like normal and it would just shut off. Held it for a slow 20 second count and then hit the power again and it came on!!

In reply to an earlier post on Feb 6, 2012 3:26:46 PM PST
flynn says:
this really helped me thank you pineapple:)

Posted on Feb 6, 2012 5:56:25 PM PST
What if you hold down the power for 20 sec, try to reboot, and still nothing?

In reply to an earlier post on Feb 6, 2012 5:58:07 PM PST
I am having the same trouble...but the reboot still doesn't work. Anything else that can be done?

Posted on Feb 6, 2012 5:58:57 PM PST
I have tried rebooting with the 20 sec hold... still nothing. any other suggestions?

In reply to an earlier post on Feb 6, 2012 6:44:11 PM PST
Last edited by the author on Feb 6, 2012 6:48:09 PM PST
Try holding it longer. I use a slow 30 second count. Then wait a minute before turning it back on.

ETA: If that doesn't do it, some people have had success letting the battery drain completely and then recharging.

In reply to an earlier post on Feb 9, 2012 3:32:49 PM PST
Thank you pineapple, it worked. You are soooo smart!!!!!

Posted on Feb 9, 2012 3:39:33 PM PST
To everyone who thanked me, you're welcome!

Posted on Feb 11, 2012 10:41:34 AM PST
I cant get my screen to unlock! Im swipping my finger over the orange tab but it wont unlock! and suggestions would be truly appreciated!!

In reply to an earlier post on Feb 11, 2012 7:04:34 PM PST
Thanks Pineapple worked for me too.

Posted on Feb 20, 2012 6:20:53 AM PST
TerriP says:
My kindle fire does everything well but go to web sites. Can watch Netflix, download books and apps quickly, but it takes forever to load a webpage... what am doing wrong?

Posted on Feb 21, 2012 8:46:58 AM PST
For the past two days my games aren't opening. I get a message that says "forced to close". Any suggestions? I can go to the web without any problems. Thanks.

Posted on Mar 9, 2012 9:38:06 AM PST
Hi all - how do I return to the Kindle Store when I'm in the middle of a sample or book? I can't get anything to work - thanks!

In reply to an earlier post on Mar 13, 2012 5:37:42 PM PDT
T. Mckinney says:
Thank you! Helped us too!

In reply to an earlier post on Mar 14, 2012 6:37:33 PM PDT
Jenn Grubbs says:
Thank you!

Posted on Mar 14, 2012 6:46:40 PM PDT
Jenn Grubbs says:
I cant click through pictures on facebook today for some reason. Any idea what I did, of should do next?

Posted on Mar 14, 2012 8:13:27 PM PDT
Last edited by the author on Mar 14, 2012 8:14:56 PM PDT
F. Alvarado says:
I've purchased quite a few books from amazon for my Kindle Fire. Recently, when I've tried to purchase books I've gotten an error message that states "the content can not be downloaded at this time. Try to download from library at a later time." Since receiving this message I have been able to successfully purchase and download other books. Any advice? I'm trying to purchase The Hunger Games!!!

Posted on Mar 14, 2012 8:21:00 PM PDT
[Deleted by the author on Mar 14, 2012 8:21:46 PM PDT]
‹ Previous 1 2 3 4 5 6 7 8 9 10 ... 20 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

Discussion Replies Latest Post
Software Update for the Original Kindle Paperwhite
0 Jul 1, 2015
News: Kindle for Android app Update 4.13 Now Available
0 Jun 25, 2015
Amazon Introduces New Kindle Paperwhite: The Most Popular Kindle, Now Even Better
0 Jun 18, 2015
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
Welcome To The Quirky Zoo! Home To Many Exotic and Everyday Creatures Including a Platypus! 5228 1 second ago
Free Books and Chat - August 2015 125 26 seconds ago
Amazon Echo 6462 2 minutes ago
Kindle app crashing after update to 50 5 minutes ago
Kindle Fire HD owners: Does USB host mode work? 24 5 minutes ago
OT: Discussion - (Freebie Books Links Only) 4113 6 minutes ago
Older books aren't being updated as X-Ray becomes available 18 8 minutes ago
Al's Place 35mm 9185 8 minutes ago

Thank you for your support of Amazon Discussion Forums. Due to the changing needs of Amazon Forums, we have decided to stop supporting the ‘Active discussions in related forums’ feature in order to focus on providing the most value for our customers.  

This discussion

Discussion in:  Kindle forum
Participants:  319
Total posts:  490
Initial post:  Dec 28, 2011
Latest post:  Jun 25, 2015

New! Receive e-mail when new posts are made.
Tracked by 73 customers

Search Customer Discussions