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Where is Kindle Compass Magazine?


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Showing 1-25 of 62 posts in this discussion
Initial post: Dec 21, 2011 8:47:12 PM PST
I had an inactive subscription to this free publication. I cancelled it to try and resubscribe so that I could receive it. Instead, it seems to have vanished and I can't find it anywhere. If it's out there & still free to subscribe to, would someone please point me in the right direction...

Thanks, Dale

Posted on Jan 5, 2012 3:37:17 AM PST
Griffin says:
that's funny. just got mail that said,
"Your free trial to The Kindle Compass (bi-weekly) has started - you can begin reading on your Kindle. If you enjoy your free trial, do nothing and your subscription will automatically continue at the monthly subscription rate."
I have no recollection of signing up for this 'free at the moment' subscription, and have no clue what it is or does.

Posted on Jan 5, 2012 3:44:19 AM PST
D. Conner says:
I just got the same email and can't seem to find it anywhere on Amazon.com to find out a) what it is and b) what is the monthly subscription rate. Frankly, I'm more than just a little ticked off that they would subscribe me automatically for something that I might end up getting billed for! Good thing I checked my email!

Posted on Jan 5, 2012 4:49:21 AM PST
Book Lover says:
This Compass is showing up on my Kindle also. Can see no option as to find out what subscription cost will be after 2 wk trial. Has anyone else figured it out yet?

In reply to an earlier post on Jan 5, 2012 4:55:43 AM PST
Rusty Smith says:
I am more than ticked off, I'm mad as hell and not going to take it anymore!!!

Posted on Jan 5, 2012 5:17:33 AM PST
I got the same message on my e-mail and am very disgusted. They can't bill me as I removed my payment method!! The stinkin' nerve!

In reply to an earlier post on Jan 5, 2012 5:56:57 AM PST
I feel the same way...makes me wonder what else amazon might pull.

Posted on Jan 5, 2012 6:16:35 AM PST
Just got the same email. Anyone have any idea what the "billing" will be later on? More than a little unhappy about this. I can't find anything via Google search about it either, other than Amazon having registered KindleCompass as a web address.

Posted on Jan 5, 2012 6:16:52 AM PST
More of the same has occured with my kindle free subcription. I did not give permission for amazon to bill me . Just wrong'''

Posted on Jan 5, 2012 6:17:40 AM PST
I recieved this email and am so mad that Amazon would do this. I didn't order this but they were going to begin charging my credit card for it if I didn't cancel the subscription. The charge was $2.25. Not much but it adds up especially if lots of people do nothing. I feel violated. I want to stay in control of what I buy not someone else. I don't mind suggestions but billing me for a subscription they think I would like is robbery. I am really mad about this. Times are tough for everyone so the last thing I want is someone taking my money without my permission.

Hello from Amazon.com,

Your free trial to The Kindle Compass (bi-weekly) has started - you can begin reading on your Kindle. If you enjoy your free trial, do nothing and your subscription will automatically continue at the monthly subscription rate.

Subscription name: The Kindle Compass (bi-weekly)

Current Price: $0.00 per month

Sold by: Amazon Digital Services, Inc.

Start Date: 01/05/12

Free Trial Length: 14 Days

1st Billing Date: 01/19/12

Payment Method: Card ending in xxxx

To change your payment method, cancel your subscription or see further subscription details, please visit http://www.amazon.com/manageyourkindlesubscriptions

If you have any questions or require assistance, please visit http://www.amazon.com/kindlesupport
Thank You. We hope you enjoy your Kindle subscription to The Kindle Compass (bi-weekly)

Best regards,
The Amazon Kindle Team

Note: This e-mail was sent from a notification-only e-mail address that cannot accept incoming e-mail. Please do not reply directly to this message.

Posted on Jan 5, 2012 6:28:56 AM PST
S. Derickson says:
http://www.amazon.com/forum/kindle%20customer%20service%20q%20and%20a/ref=cm_cd_ttp_ef_tft_tp?_encoding=UTF8&cdForum=Fx1GLDPZMNR1X53&cdThread=TxXN3WORPDU9WC

is another discussion.

http://www.geeknewscentral.com/2012/01/05/amazon-has-lost-its-mind-and-ethics-apparently/ an article relating to it.

the good news go to https://www.amazon.com/gp/digital/fiona/manage?ie=UTF8&ref_=ya_14&#Magazines and in the left column click on magazines and then Compass is listed and on the right there is an options tab where you can cancel your "subscription."

Just got the email this morning myself and just canceled, now going to find an email link to tell them what I think of them wasting so much of my time this morning.

Posted on Jan 5, 2012 6:31:13 AM PST
I don't care what the Kindle Compass is. I'm upset that Amazon feels it can sign me up for a "free" subscription and then begin charging me for it, all without my permission.
I logged in per the instructions on the email and cancelled the Compass subscription.
Bad Amazon!

Posted on Jan 5, 2012 6:44:34 AM PST
S. Derickson says:
http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=508510 On the right side is a contact button if you want to email them a kind comment on this fine morning facing corporate America :-)

Posted on Jan 5, 2012 7:00:41 AM PST
Kindler51 says:
There's another thread on the Kindle Customer Service Q & A Forum (see the list of most active community forums below this). Look for 'Auto-Subscription to the Kindle Compass??' and you'll see more unhappy comments, including a transcript of Alisa's conversation with customer service, who didn't seem to know that people were being subscribed. At one point her transcript indicates he says:
"that subscription is to keep updated the customer of kindle, normally if you purchase a certain item you will like to get the most you can of the device, also be updated of the news and features, that's Kindle compass and it's complete free."

BTW, I didn't receive an email and am not (9 a.m. in Texas) subscribed. Wonder what the difference is, or if they just haven't gotten around to me yet?

In reply to an earlier post on Jan 5, 2012 8:04:33 AM PST
Earthcrosser says:
Same here. I didn't subscribe to it. No idea what's it all about. Happened to my Prime membership. They gave me a 30-day trial [for the 2nd time]. I forgot to cancel it and they billed me $79. I never got any email that my trial was about to end. Totally turned off with that.

On my first Prime trial years ago, i got a notification that my trial will end in a few days. The second time around i got nothing.

Disappointed the way they "sneaked in".

Posted on Jan 5, 2012 8:12:20 AM PST
J. Brown says:
I just also recieved notice of my free subscription to Kindle compass, which I did not order, and they will begin billing me for it after the free trial period. I did not order this nor do I think it is legal for them to charge my credit card for something I did not order.

Posted on Jan 5, 2012 8:15:03 AM PST
A. Allen says:
Wow i just logged in to find out what the Amazon Kindle Compass was and realized that there were many many other people as angry as I am that Kindle would sign me up for something without my knowledge and then rely on me to cancel this, whatever it is, or they would begin charging me some unknown price. Why wouldn't they send out information about what it is they are offering and let me decide if I want to buy it or not? I have no idea what it is they have signed me up for nor any idea how much it will cost, since there was no explanation in the email. What nerve!

Posted on Jan 5, 2012 8:24:27 AM PST
Just talked to Kindle and Kindle Compass is theirs, and there is no charge for it. This is according to Lydia, a very helpful person that had to do some searching to find out herself. We told her it was having a negative impact. She didn't understand the comment about billing at the subscription rate, because there is no charge. She noted the ad was poorly worded.

In reply to an earlier post on Jan 5, 2012 8:49:20 AM PST
Crisco says:
I got the same thing! I did not subscribe to this either and don't even know what it is~

Posted on Jan 5, 2012 9:11:40 AM PST
[Deleted by the author on Jan 5, 2012 11:16:49 AM PST]

Posted on Jan 5, 2012 9:26:01 AM PST
brainsurge says:
I called Amazon a little after 9:00 am CST this morning to question them about the unauthorized Kindle Compass subscription. I spoke with two different Kindle support people who both appeared to be dead certain that no subscription could have appeared without someone initiating it on our computer or Kindle. Thankfully, my wife had the good sense to Google and quickly find this discussion. I very much like Amazon and I am fairly certain they will fairly quickly get to the bottom of what caused this. I am disappointed however that they didn't immediately educate their support people when this discussion started early this morning.

Posted on Jan 5, 2012 9:30:47 AM PST
Last edited by the author on Jan 5, 2012 9:31:22 AM PST
I have not received an email about this but I am a Kindle Fire owner so I have taken notice of the discussion. Based on the previous post by R. Bartram it appears that this is a communication issue rather than onerous intent on the part of Amazon. They should have made clear in their email that the the magazine is free, which I believe is their intention. Rather than sending the standard subscription email Amazon should have introduced the product, explained its purpose, and given the chosen recipients the opportunity to opt-in. This device specific magazine concept is also utilized by HP which includes a digital mag called Pivot (http://www.engadget.com/2011/06/23/hp-announces-pivot-for-touchpad-the-curated-magazine-like-way/) along with their HP TouchPad. On balance I think that this is a good idea but the initial roll out has obviously been executed poorly.

Posted on Jan 5, 2012 9:41:26 AM PST
10KEyes says:
I just received it today!!! Pissed!!! When I could find no info about it, I cancelled it immediately.

In reply to an earlier post on Jan 5, 2012 10:00:30 AM PST
Grl says:
I got the same email this morning and call them to find out what it was. No one could even tell me! It took 25 mins to even find out what they were subscribing me to illegally!!! I didn't give them permission to use my credit card to sign me up for what ever they decided! Here is the email they sent me back: The Kindle Compass is an editorial magazine designed to help customers get the most out of their Kindle reading experience. It is delivered wirelessly to Kindle devices, free of charge.

We are currently delivering the magazine to a random subset of Kindle customers. Customers who wish to unsubscribe from The Kindle Compass can do so from a link in the last section of the magazine, or from the Manage Your Kindle Subscriptions page at http://www.amazon.com/manageyourkindlesubscriptions

At this time we are not able to subscribe additional customers, but we look forward to making The Kindle Compass available to more customers in the future.

Thanks for your interest in Kindle.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey?p=ATUBTY4VVVMAV&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey?p=ATUBTY4VVVMAV&k=hn

Best regards,

Sabrina

In reply to an earlier post on Jan 5, 2012 10:02:39 AM PST
Grl says:
I was told it was not free and I would be billed after the 14 trial period! I told them to cancel it! Here is the letter they sent me telling me what it was : The Kindle Compass is an editorial magazine designed to help customers get the most out of their Kindle reading experience. It is delivered wirelessly to Kindle devices, free of charge.

We are currently delivering the magazine to a random subset of Kindle customers. Customers who wish to unsubscribe from The Kindle Compass can do so from a link in the last section of the magazine, or from the Manage Your Kindle Subscriptions page at http://www.amazon.com/manageyourkindlesubscriptions

At this time we are not able to subscribe additional customers, but we look forward to making The Kindle Compass available to more customers in the future.

Thanks for your interest in Kindle.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey?p=ATUBTY4VVVMAV&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey?p=ATUBTY4VVVMAV&k=hn

Best regards,

Sabrina
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Discussion in:  Kindle forum
Participants:  44
Total posts:  62
Initial post:  Dec 21, 2011
Latest post:  May 15, 2013

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