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My kindle Fire won't charge HELP!?!?


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Showing 1-25 of 35 posts in this discussion
Initial post: Jun 16, 2012 5:12:04 AM PDT
So, my Kindle Fire's battery got so low, it shut off. I then plugged in my charger and left it in all night. I tried to turn it on today, but the screen just popped up saying that the battery is too low to turn on and to let it charge 15 min before turning it back on. I plugged it back in even with another charger to be sure the charger I was using wasn't having a problem. The screen is still popping up that message. Any help!?!

Posted on Jun 16, 2012 5:18:39 AM PDT
K. Rowley says:
Help > Digital Products > Kindle Support > Contact Kindle Support
http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_cn?ie=UTF8&nodeId=200212360

Inside the United States ~ Direct toll-free number: 1-866-321-8851.

Selected Countries and U.S. Territories ~ Direct number: 1-206-266-0927.

Kindle Help Forum
http://www.amazon.com/gp/help/customer/forums/kindleqna

Posted on Jun 16, 2012 5:23:17 AM PDT
so they will send me a new one will all my stuff still be on there even the hand cds i download to my device i bought from a actual store NOT amazon music store

In reply to an earlier post on Jun 16, 2012 5:45:04 AM PDT
Last edited by the author on Jun 16, 2012 5:45:40 AM PDT
K. Rowley says:
"so they will send me a new one will all my stuff still be on there even the hand cds i download to my device i bought from a actual store NOT amazon music store"

Just taking a wild guess and say no they won't - if they send you a "new" one, chances are it will be a reconditioned one, and none of your personal content will be on it.. My advice is to back up everything before you send the device back.. (I do that a couple times a week - backup my 7" android tablet, just in case it gets lost / stolen / broken.. I've bought a lot of downloadable mps3 which I would lose if that happened.)

Posted on Jun 16, 2012 6:15:25 AM PDT
Smart i will start doing that but i think its charging so i might not need to send it back thanks for your help and great tip c:

In reply to an earlier post on Jul 14, 2012 11:20:52 AM PDT
RedSoxFan says:
I just had this exact same problem and it turned out my KF needed a reboot. It was confused and didn't realize it was fully charged. I never saw the yellow charging light, just the green. The pop-up warning was a lie.

And the chat rep was useless, as is often the case. They used their generic problem solving script and wanted me to hold the button for 20 seconds. That is the solution for a KF that won't start. Wrong problem. Wrong solution. But fortunately it led to the right solution because the KF rebooted.

In reply to an earlier post on Aug 4, 2012 1:01:15 AM PDT
J. Bozeman says:
Hi - my daughter's fire is doing the same thing yours was. We tried 3 chargers that work on everything else but her fire. The message about battery being low and come back in 15 comes up - but it won't charge! What did you do that worked and got your fire charging? Thanks for your help!

In reply to an earlier post on Aug 4, 2012 2:44:41 AM PDT
@J. Bozeman: Try performing a hard reset on your Kindle Fire. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.

That often fixes random problems.

In reply to an earlier post on Aug 4, 2012 5:25:04 AM PDT
JagdTiger says:
Sync issues too!

In reply to an earlier post on Aug 14, 2012 2:53:21 PM PDT
me says:
That actually worked. Thanks.

Posted on Aug 14, 2012 3:53:03 PM PDT
jlwlkp says:
my kindle fire and my daughters have problems charging because the connection where the charger plugs in to kindle. If you wiggle it and prop it up a certain way it charges. It getting harder though.

Posted on Aug 21, 2012 7:44:44 AM PDT
My charger has been fickle as well. Today I could not get a orange or green light to show when I would plug it in to charge. I did shut down by holding the button for about 20 seconds as well as did not have it plugged into the wall. Then I waited another 20 and held the button again. Got a low battery warning and ignored it. Just kept holding it down. Then I plugged it in now I have the light back. Thanks for the advice from everyone. I was getting ready to buy another wall charger. The other odd thing before I did any of this, when I would plug my Kindle in to charge it would snap on like it always does. Only it was showing no charge and no lights to say it was charging. I think people posting on these forums far outweighs any customer service. You people are awesome that post how to fix things. Fixed mine in less then a minute and no aggravating phone calls to a person reading from a script!

Posted on Aug 25, 2012 5:58:07 PM PDT
henry h says:
My kindle had the same problem and rebooting it got the green/orange light back

Posted on Aug 25, 2012 7:12:25 PM PDT
J. C. Rahe says:
My daughter's Kindle Fire is doing the same thing, but so far, rebooting doesn't seem to help. It seems like the contacts for the USB plug on the kindle might be out of alignment or something.

Posted on Sep 2, 2012 7:04:26 AM PDT
A. Roseland says:
My Fire stopped charging yesterday afternoon - no light with any charger - so I tried the 20 second process. Voila! Green light!! Thank you!!!!!! But how do you back up your Kindle????

Posted on Sep 6, 2012 4:54:14 PM PDT
Amazon customer service -- common problem, I had to get sent a new one.

Posted on Sep 14, 2012 4:12:09 PM PDT
Last edited by the author on Sep 14, 2012 4:13:29 PM PDT
Mine isn't working at all! Still wont Charge no matter what! Before I would just hold the charger up and it would but now the orange light will show up but it wont charge at all and the battery stays at 0% Is there any other way besides getting a new one?!

Posted on Sep 14, 2012 4:44:32 PM PDT
jsh1120 says:
Folks,

Battery problems may stem from a faulty charger, a faulty charge port, or simply a failure to reboot periodically to clear memory (ram not storage) and a charging regimen that confuses the device. See the following thread for suggestions to cure the problem if it's not a hardware failure.

http://www.amazon.com/forum/kindle/ref=cm_cd_pg_pg1?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=1&cdThread=Tx3BVTWI4W8QESI

In reply to an earlier post on Sep 15, 2012 7:55:53 AM PDT
J. C. Rahe says:
Luckily my daughter's was still under warranty so we got it replaced via Amazon customer service. That may be what you have to do too. I hope it's still under warranty.

In reply to an earlier post on Sep 30, 2012 4:02:46 PM PDT
Stacy Rogers says:
Right on! That worked like a charm!!!

In reply to an earlier post on Oct 20, 2012 9:52:43 PM PDT
ashley. says:
i have the very same problem i bought this kindle my daughter and it worked for about three months it does the same thing the bad part is i dont remember where i left my recient. what can i do to replace it....

In reply to an earlier post on Oct 20, 2012 9:54:35 PM PDT
You need to use the large orange Contact Us button to the right to talk with Amazon Kindle CS and talk with them about it - use the live chat or the call back feature if you can, not email. If you can't see a Contact Us button on this page, then go to https://www.amazon.com/gp/help/contact-us/kindle-help.html and contact CS. I advise using Live Chat or the Call Me Back feature and not email, as they will have your account details available to them immediately when you talk with them.

Amazon will know that the Kindle is yours, as they will have the details on your record.

In reply to an earlier post on Nov 11, 2012 7:04:31 AM PST
Thank you so much John.. this did the trick!!

In reply to an earlier post on Nov 12, 2012 8:28:59 PM PST
K.Gates says:
Report it to Amazon. Tell them you've tried everything, yet nothing works

In reply to an earlier post on Jan 25, 2013 5:28:36 AM PST
Last edited by the author on Jan 25, 2013 5:30:03 AM PST
That's the problem I was having so I thought it was my charger. Bought another, and the same thing is happening. Is it the connection area itself? Can it be fixed by the 20 sec. hold? If you wiggle the cord and prop it up a certain way it charges. It getting harder though.
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Discussion in:  Kindle forum
Participants:  28
Total posts:  35
Initial post:  Jun 16, 2012
Latest post:  Nov 18, 2014

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