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Kindle fire wont charge


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Showing 1-25 of 53 posts in this discussion
Initial post: Jul 27, 2013 11:21:31 AM PDT
skyorkee says:
My kindle fire wont charge. It flashes green then red and the green again

Posted on Jul 27, 2013 1:08:28 PM PDT
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 27, 2013 7:59:33 PM PDT
skyorkee says:
What are you talking about. This is my first post.
If you don't have an answer or input to the problem responding is rude.

Posted on Jul 27, 2013 8:35:35 PM PDT
Artist says:
It would be best for you to contact Kindle customer service. Click on the blue Help link at the top of this page, then click on the yellow Contact Us button on the right side of that page. They're available 24/7.

In reply to an earlier post on Jul 27, 2013 8:53:44 PM PDT
Ignore Fud. He/she never has a helpful response for anyone. Is this a 1st gen Kindle Fire? Is the charging port loose?

In reply to an earlier post on Jul 28, 2013 5:40:27 AM PDT
skyorkee says:
Yes it is to both questions.

Posted on Jul 28, 2013 6:00:49 AM PDT
J. Friedman says:
This is odd because I had the same issue just happening to me! I kept getting a message that my kindle battery was too low to operate and needed charging even though I had been trying to charge it. I wound up calling Amazon Kindle support and having my old one replaced. Thank goodness I bought the extended warranty or I'd be sitting with a dead kindle. (Mine was a first gen kindle, too.)

Posted on Aug 17, 2013 9:28:40 PM PDT
cox says:
I have had two kindle fire and a kindle fire hd same thing keeps happening every 6 months the charge won't hold amazon has benn good about replacing them but now it's just becoming a hassle and shouldn't be happening

Posted on Aug 19, 2013 1:01:59 PM PDT
Judy Paynter says:
I had the same issue as everyone else; my Kindle Fire would not charge unless I had the charger plugged in and sitting at a certain angle and not be allowed to moved until the charge was complete. I bought a brand new KINDLE charger and it didn't make a difference. Following other's suggestion, I called Amazon's Customer Service and they were excellent. My Kindle's warranty expired on April 9th 2013 but they pulled up my records and said they would do a one time replacement even though it was out of warranty. I did not have to beg, get mad or threaten in any way. They were extremely helpful and accommodating.

Posted on Aug 22, 2013 4:31:33 PM PDT
MudLovin14 says:
I am having the same problems, however this is my replacement Kindle. This happened with my original one about 6 months ago (at that time it was about 8 months old) and now this one is doing it. I don't think it's under warranty anymore tho :(

In reply to an earlier post on Sep 5, 2013 12:41:49 PM PDT
cm says:
I am happy to hear that you found Amazon Customer Service "helpful and accommodating" -- just as one would expect from Amazon given its reputation. I, however, unfortunately had a much less pleasant experience with Amazon on the same issue despite being a loyal Amazon customer for many years and despite helping Amazon establish itself in the overly-crowded tablet marketplace. I could have easily purchased a competing tablet with historical customer reviews and a reliable track-record but I decided to give the 1st Generation Kindle Fire a chance because I had faith in Amazon. In fact, all 1st Generation Kindle Fire purchasers in the early months took a similar gamble and helped Amazon establish itself as a serious player in the space. Given my OCD tendencies, I take extraordinary care of my electronic gadgets. Thus, I was surprised to discover that my Kindle Fire would no longer charge. Note that I have had a Blackberry since 2004 and have never encountered this issue despite my Blackberry absorbing much more "wear and tear" than my Kindle Fire. I read these forums and realized that this was a common issue among 1st Generation Kindle Fire users. It was encouraging to read that many users found Amazon's Customer Service to be helpful in addressing the situation, and I anticipated a similar response. I was sorely mistaken. The Customer Service representative (first a phone call, then a subsequent chat) kept repeating that Amazon took my feedback seriously and would offer me a small discount on a new device since my device was outside the 1-year warranty. There is no disputing that the 1-year warranty had expired. However, given the frequency of similar charging complaints and the incredible care with which I treated my Kindle Fire, this is clearly more of a design flaw and inherent product weakness than any normal "wear and tear" that should be expected of an electronic gadget. If it were normal "wear and tear," I would understand Amazon's response to me. But since this is clearly not that, I would expect that Amazon would focus more on "doing right" by their loyal customers that took a gamble on the 1st Generation Kindle Fire at a time when there were many satisfactory competing products rather than by hiding behind the 1-year warranty terms. In fact, the Amazon Customer Service representative repeatedly told me that Amazon has continued to improve the Kindle Fire and implied that the charging port was one of those areas of improvement. This would suggest that Amazon recognizes it as serious issue that needed improvement. Amazon wants the 1st Generation Kindle Fire owners to have taken all the risk without any proper appreciation for their decision to purchase an Amazon product. The holidays are nearing, and I just assume purchase a tablet from a different manufacturer. Let' not fool ourselves. The Kindle Fire had its strengths but it also had its weaknesses. The Silk browser leaves a lot to be desired. The native email application is not great so I moved to a different email application. The App store is improving but the standard Andr0id app selection is much better. I do not have much to offer in terms of advice for fellow Kindle Fire customers as it relates to this issue other than to cross your fingers and hope you do not experience a similar fate. I felt it was important to share my experiences in order to raise awareness of this important issue.

In reply to an earlier post on Sep 5, 2013 12:43:49 PM PDT
Artist says:
No one reads a wall of words. Add some paragraphs.

Posted on Sep 5, 2013 12:46:11 PM PDT
Last edited by the author on Sep 5, 2013 12:46:30 PM PDT
For anyone that has a 1st gen Kindle Fire with a loose charging port that is too far out of warranty to be replaced, you can have your Kindle repaired for $25-35. Many repair services are offering the repair on eBay, and I keep track of a few that are getting good reviews for repairing Kindle Fires. Here are the listings:

http://www.ebay.com/itm/221253049436

http://www.ebay.com/itm/171078978845

http://www.ebay.com/itm/181200414181

In reply to an earlier post on Sep 5, 2013 12:53:04 PM PDT
cm says:
Laura, thank you for the links. Unfortunately, I wonder if I would want to stick with the Kindle Fire if this is a common issue and given Amazon's perspective of it as normal 'wear and tear.' I value reliability much more than other things that the Kindle Fire may offer. I don't feel like dealing with a recurring issue if I can find a much more reliable device that has the 5-10 apps or functions that are important to me and that doesn't have similar issues. Your links, though, will be very helpful for those people that stick with Amazon.

In reply to an earlier post on Sep 5, 2013 1:29:41 PM PDT
I don't thinks it's as common an issue as it seems; I think we're just hearing from the section of folks who have had the issue, but not the millions of folks who haven't. I have a 1st gen Fire that was purchased in Nov. 2011 without this issue. I also have the Fire HD 7" model, and as far as I am aware, the newer models have a more-reinforced USB port, and so not have the same USB port issue.

Any model of electronic device is going to have issues. I bought a Samsung Galaxy player a while back and after 3 weeks, it stopped charging. I would plug in the charger and....nothing. Luckily I was in the return window and just returned it and exchanged it and the new one seems to be fine. However, Samsung has been making these types of device for years, and even they occasionally have issues with their devices.

Posted on Sep 5, 2013 2:07:04 PM PDT
D. Knight says:
There are good instructions in this post:
http://www.amazon.com/forum/kindle/ref=cm_cd_pg_pg1?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=1&cdThread=Tx3BVTWI4W8QESI
regarding what to do with a Kindle that has charging problems.

Posted on Sep 5, 2013 4:19:24 PM PDT
Laura says:
Looks like I'm having same problem Kindle Fire all of sudden stopped charging. I received item as gift with no warranty year & half ago. Not sure who to contact or if their is a point to contacting without warranty

In reply to an earlier post on Sep 7, 2013 5:35:57 PM PDT
Gordon D. says:
I wish I had the same experience. My wife's Kindle Fire was purchased almost on the exams exact date yours was and I was told there was nothing they could do except sell me a new one. My daughter's regular Kindle's screen died at 14 months and the I got the same answer. It's crap that these things are disposable after just over a year's use. I will never buy another.

Posted on Sep 22, 2013 7:21:16 AM PDT
Cat says:
Buy an iPad! I am on my third KINDLE FIRE in less than two years! They are NIT put together well. Mine won't stay charged unless I sit and hold the cord in...and the screen gets these big blotches of brightness around the edges. Absolutely ridiculous.

Posted on Sep 23, 2013 9:37:18 AM PDT
Last edited by the author on Sep 23, 2013 9:45:50 AM PDT
I really like my Kindle Fire. Since I bought it in 2011, it has never left me although I have both iPad and Sureface. Reading from Kindle is the best. As it can't be charged now, Amazon customer service has sent me a charger although it's not in warranty anymore. Hopefully it will fix the charging problem. If not, they may send me a replacement. That's very good news!
If you have 1st Generation KF, here is the link I have contacted CS for the charging problem: https://www.amazon.com/gp/help/contact-us/kindle-help.html

In reply to an earlier post on Sep 23, 2013 9:48:07 AM PDT
My KF is over 1 year with the same charging problem, there's a good chance Amazon will send me a replacement if it's not charger problem. You can get in touch with them via: https://www.amazon.com/gp/help/contact-us/kindle-help.html

In reply to an earlier post on Sep 23, 2013 11:13:26 AM PDT
cm says:
Unfortunately, Amazon has not handled my situation in the same manner. It is frustrating to hear that Amazon has decided to treat customers differently rather than have a consistent policy in handling a particular issue. Seems arbitrary to me but I am willing to listen to an Amazon representative explain to me why they aren't treating customer issues in an arbitrary manner.

Posted on Sep 28, 2013 11:55:34 AM PDT
Last edited by the author on Sep 28, 2013 12:00:12 PM PDT
I have a Kindle fire. Having same problems, not charging, not holding a charge, standing on my head to get the cord in just right, checking it to make sure the orange light stayed on to charge, freezing up, won't turn on. etc. Loved it while it was working properly, I was considering purchasing the Kindle Fire HD. That is out of the question now. The frustration is too much. I will Either buy a IPad or back to the library with paper pages. I would not recommend this product.

Posted on Sep 28, 2013 8:48:53 PM PDT
Pen Name says:
I had similar problem. Kindle Fire wasn't charging or turning on. I watched a kid's YouTube video, where he just held the power button for 20 seconds to get it to turn on again. It worked for him and it worked for me.

In reply to an earlier post on Oct 3, 2013 8:53:50 AM PDT
I agree with you I will not buy another one just to have the same problem happen again and then Amazon solution is to get you to buy another one at a discounted price. Pllllllleeeeeaaaaasssseee not in this lifetime.
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Discussion in:  Kindle forum
Participants:  36
Total posts:  53
Initial post:  Jul 27, 2013
Latest post:  2 days ago

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