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deleting audible content


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Showing 1-25 of 28 posts in this discussion
Initial post: May 1, 2011 4:01:03 PM PDT
J. Shaftel says:
I found out how to delete a Kindle book purchased from Amazon, but I have not been able to delete content imported from audible.com. Has anyone been able to do this? I have audible content that I do not want available to other Kindles registered on my account.

Posted on May 1, 2011 4:10:22 PM PDT
Įrni Višar says:
If you have connected your Audible.com account with your Amazon.com account, all books you buy at Audible.com appear on your Amazon.com's Kindle Archives. To delete them from the archive, you have to go to your account on Audible.com and delete the books from there... permanently. So delete with care, since you have to re-buy anything you inadvertently delete :)

In reply to an earlier post on Jul 15, 2011 3:52:08 PM PDT
There is no option to selectively delete previously purchased Audible.com content. Once removed from the device, it remains PERMANENTLY in my Kindle archives. I have exhausted customer service to both Amazon/Kindle and Audible.com with this problem to no avail. They have no idea how to fix this. I am trying to escalate this to Amazon management. See if this makes sense? I accepted a free offer from Audible.com for the daily read from the Wall St Journal. Now every day, this content is added to my archives. After a year I would have over 300 entries. Is there no common sense out there?

Posted on Jul 15, 2011 3:55:12 PM PDT
Įrni Višar says:
I should have thought that Audible.com CS should be able to simply stop the subscription on their end.

In reply to an earlier post on Jul 15, 2011 4:02:02 PM PDT
It is easy to stop the subscription. However previous downloads are now a permanent fixture in my Kindle archives.

Posted on Jul 15, 2011 4:04:56 PM PDT
Įrni Višar says:
Ah, I understand you now. I took it like they were still appearing each week, despite you having canceled it. :)

Posted on Dec 27, 2011 6:34:58 AM PST
Last edited by the author on Dec 27, 2011 6:47:34 AM PST
Has any additional solution been found to this issue? Yesterday I made the awful mistake of linking my Amazon and Audible accounts. Now on my Kindle Touch, I have 350 audio books and old subscriptions in my Archive so I can no longer see any books. And the flat - non hierarchal - collection feature is all but useless, especially since you can not view or organize this organization on the amazon.com WEB site.

I mean, do I have to terminate my Amazon.com account, create a new one, and move my Kindle over to that! What else would I be losing.

In reply to an earlier post on Dec 27, 2011 8:33:02 AM PST
It is hard to believe that with all of the hi tech ability at the disposal of Amazon.com that they cannot solve this problem. I made the mistake of subscribing to a a daily Wall Street Journal audio feed from Audible and had the same problem, in that I could not delete the old issues from my account. It was like having to wade through a monster pile of old newspapers every day to get in your front door. I considered the same approach - terminating my Amazon account and start over. Finally I spoke to someone at Audible that manually removed the daily issues from the list. JEFF BEZOS ARE YOU LISTENING????

Posted on Dec 27, 2011 12:00:16 PM PST
Įrni Višar says:
Hmm.... it makes sense that all older issues (which you've bought and paid for) are available in your Archive to be listened to again at a later date. I'd definitely hate it if it weren't so.

In reply to an earlier post on Dec 27, 2011 12:08:48 PM PST
C. Scilley says:
To delete your audible content from the Fire, you do it from the audible app.
Carolyn

In reply to an earlier post on Dec 27, 2011 12:28:02 PM PST
To me its a matter of personal choice to keep or not keep the clutter of previously read issues in ones library, but subscribers should at least have the option to delete them just as they do with Kindle text based books and periodicals.

In reply to an earlier post on Dec 27, 2011 12:29:55 PM PST
Įrni Višar says:
Definitely agree. You should be able to do that from the Manage Your Kindle interface, just as you can permanently delete any other book from there.

Posted on Jan 28, 2012 12:33:39 PM PST
duckfeet says:
Yep, it's still a mess. I finally contacted amazon about a 'stuck' download audible on my kindle....they, of course, told me to scanper over to audible.com, so I called them, and got some fairly good english speaker tell me 'they were working on the problem' and so finally I just told him to delete the book from my account, as the computer guy in me couldn't take saying my wifi clogged up any longer with this nonsense. I also told amazon that they shou ld deal with this, as obviously audible.com isn't going to...and I'm out 24 bucks...

In reply to an earlier post on Mar 2, 2013 3:22:41 AM PST
Last edited by the author on Mar 2, 2013 3:26:11 AM PST
=-freedom-= says:
Gee, exactly my sentiments. I did the same and I can't get them off my Kindle or removed from the archives either. The entries don't even show up in the Audible directory when you connect the Kindle to the PC.

The Audible Manager doesn't even sync where one leaves off reading from the Kindle and Computer. There is no common sense out there.

Should anyone come up with a work around for this, I think we'll all be patiently waiting and it's 2013 as I see WJ's post from 2011.

In reply to an earlier post on Jun 9, 2013 5:32:12 AM PDT
Last edited by the author on Jun 9, 2013 5:39:41 AM PDT
Bug Girl says:
What is really bad is I got a lot of audible books and they all appear on my kindle keyboard. I have very few kindle books. I don't want my audible book on the kindle keyboard, but I have to view them and the list is very confusing.
I have bigger problems then this however. I am looking for what to do about someone who called pretending to be me, gave my street address and deleted all my audio books. I did not know until I tired to download them again. I got them back, but anyone can still call and delete them. This is important, but audible refuses to address issue. They need password security. Prankster will call again and have books deleted, but he is in for a big surprise. I changed the home address, but I would prefer to return to the correct address, since amazon may ship items to fake address. Changing audible address results in changing amazon address. This is a big problem. I have to be sure to check each shipment to what address they may ship. I have several shipping addresses, I own two houses and some times have things shipped to other family address. I called Amazon and spoke with them at length and they refuse to do a thing. They refer me to audible who does not help at all. Phone agents are out sourced and read from a script. Tried to contact audible on twitter, they ignore me. There is no way to make them understand issue when they won't listen to customers.

In reply to an earlier post on Jun 9, 2013 6:02:24 AM PDT
Change your Amazon/Audible email and don't give it to anyone. Only use it for Amazon purchases.

In reply to an earlier post on Jun 9, 2013 7:29:54 AM PDT
Bug Girl says:
That is a good idea. I just would rather wait for them to fix this. It would be pain to open another email. I think one changes email you lose all the digital books. I am not sure. Ideally, I would separate audible and amazon accounts to keep the audible books off the kindle. I don't know if that is possible. I did change to fake address, it seems easier. I just give them the fake address, which the prankster will never guess. It is pain to log out of yahoo, log into a another yahoo to check for messages, many times a day. That seems like a punishment.

In reply to an earlier post on Jun 9, 2013 8:16:08 AM PDT
If you change it on your account, you lose nothing.

If you think checking an email account is harder than dealing with correcting what "a prankster" did, no one can help you.

In reply to an earlier post on Jun 9, 2013 9:10:46 AM PDT
Last edited by the author on Jun 9, 2013 9:15:01 AM PDT
Bug Girl says:
yes, you can change your email, I found that out, still too much trouble to constantly log into different email accounts. I am posting because I am trying to get the attention of amazon to fix this. It may do a lot of harm with tracking things, my twitter account is on that email, it will be hard to change email and deal with that. I could change it and then change it back if I did not like it, but still that is too much work. Changing to fake address requires no work, other then remembering the fake address which is written down. I don't want your help. You say no one can help me, that is rude. I was not asking for your help.

In reply to an earlier post on Jun 9, 2013 9:16:59 AM PDT
Just Peachy says:
Many people have more than one email address. It sounds like a lot less work than have a fake mailing address.

In reply to an earlier post on Jun 9, 2013 9:17:36 AM PDT
Just Peachy says:
If you aren't asking for help, then why are you posting here?
We are all customers, just like you. Nospin was nice enough to offer suggestions. You are the one being rude.

In reply to an earlier post on Jun 9, 2013 9:25:03 AM PDT
Mike says:
If you're trying to get Amazon's attention, you're in the wrong place.

In reply to an earlier post on Jun 9, 2013 9:32:59 AM PDT
Yeah well, this cluttering of unwanted Audible content on our Kindle accounts has been a problem since I signed up a year and a half ago. I have complained on every Amazon site to no avail. I even had individual issues of old daily Wall Street Journal papers adding to the mess. I love Amazon, Kindle and Audible and will continue to use them. What a shame they can't address this simple issue to the satisfaction of their loyal customers.

In reply to an earlier post on Jun 9, 2013 10:09:22 AM PDT
Mike says:
Yeah well, you're still in the wrong place.

In reply to an earlier post on Jun 9, 2013 10:20:32 AM PDT
Bug Girl says:
Yes, I totally agree with you. I get a free audible book monthly, if I don't take it the credit will expire. I got to try lots of books that way, but it is a nightmare to try and sort out the kindle books from the audible books. They fix the pricing to make it that way. If the book is under 10 dollars you buy it. If the book is over 10 you use a credit. Kindle book often cost over 10 dollars, so I have very few of them. But, audible is a huge mess. I have over 150 books, and only like 20 kindle books. Who would pay over 20 dollars to read the newest Mick Jagger book, when all the reviews trashed it? You don't get your book back on kindle books if you don't like them. Maybe you can your money back within 30 days, but I got stuck with all kinds of turkey books on audible, because on kindle I am really careful and I won't buy without checking it out of a library first or a book store or something.
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Discussion in:  Kindle forum
Participants:  13
Total posts:  28
Initial post:  May 1, 2011
Latest post:  Mar 18, 2014

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