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Customer Discussions > Kindle forum

Problem with Kindle Fire HD 7" and Comcast email

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Showing 1-25 of 67 posts in this discussion
Initial post: Oct 4, 2012 7:14:24 AM PDT
Ken J says:
I am having a constant problem with the Fire HD 7" and Comcast email. I can set up the email without a problem, but it only works sporadically. I have had to delete and add my Comcast account multiple times, and I only get a few moments of functionality. Also, the color of the email tabs within Amazon's application are always different. One time it's blue, then yellow or orange. What is the problem?

Posted on Oct 4, 2012 10:02:23 AM PDT
Linn Ell says:
Having the same problem with Comcast email and Kindle Fire HD. Works for a while (usually a few hours or so - sometimes even as much as a day or two) and then stops working. I reinstall Comcast email again until it works again and then repeat the sequence over and over. Exact same problem on my husband's Kindle Fire HD. Very nice tech support guy but problem is still not fixed. I sure hope Amazon monitors these forums. Jeff Bezos . . . are you listening? Please help!!

In reply to an earlier post on Oct 6, 2012 5:26:12 PM PDT
Arlen says:
I just wanted to add that I am having the same problem, but it is with my account. I gave up and deleted the account. I have three email accounts and only the gmail seems to still work. If other people are having the same problem I hope they post it. I do believe that Amazon are reviewing these forums.

In reply to an earlier post on Oct 6, 2012 5:30:49 PM PDT
I got this from a post by an Amazon Official. It may be helpful. Comcast is odd and needs to be tweaked to work.

"These steps are what we have found to work for email while doing some troubleshooting.

Assuming the email we want to setup is, here are the appropriate settings:

Incoming server
Username: abc
Password: <customer password>
POP3 server:
Security type: SSL (always)
Authentication type: PLAIN
Port: 995

Outgoing server:
SMTP server:
Security type: None
Port: 587
Require sign-in: checked
Authentication type: AUTOMATIC
Username: abc
Password: <customer password>

It's important to note that the username is abc and not

If you are having problems creating a email account on the mail app, those settings should allow the account to be created.

Once you have that setup, in the mail app, go to Settings (accessed through the bottom menu) and select Composition Defaults from under Sending email.

Make sure that your email address is set to If it is not, you won't be able to send email.

Another thing to try is setting the outgoing port number to '465' if '587' is not working."

In reply to an earlier post on Oct 6, 2012 5:32:55 PM PDT
Arlen - If you want a forum that Amazon moderates, you need to go to the Kindle Help Forum. They very rarely make an appearance here.

In reply to an earlier post on Oct 6, 2012 5:39:17 PM PDT
Arlen says:
This setup is very similar to ATT Uverse, which I have working on two different computers and a Android smartphone. On my Kindle Hd my email synced for a period of time, then stopped syncing. I have Thunderbird as my email client on my computers and the Go Launcher email client on my phone. I can download my email from anyone of them and then go to my kindle. It states that it synced but no new emails.

Posted on Oct 6, 2012 5:39:58 PM PDT
Arlen says:
Just read your new response. will do that.

In reply to an earlier post on Oct 6, 2012 5:49:05 PM PDT
Last edited by the author on Oct 6, 2012 5:53:06 PM PDT
R. Krikorian says:
*~*Pineapple*~*There is no authentication field in the Fire HD setup and no choice of SSL (always) for security type. Are you referring to the Fire and not the Fire HD?

In reply to an earlier post on Oct 6, 2012 5:52:33 PM PDT
R. Krikorian - I got that info for the 1st Gen Fire. You may need to contact customer support for help setting it up on the HD. It may be somewhat different. I'd wait until Monday and contact them during Seattle business hours for the best help.

Click on this link and fill in the information.
You may have to sign in. I would use the PHONE or CHAT options.
Do NOT use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

In reply to an earlier post on Oct 6, 2012 5:58:17 PM PDT
Arlen says:
I have the Kindle Fire HD, you have those choices if you select the "manual" setup.

In reply to an earlier post on Oct 6, 2012 5:58:44 PM PDT
R. Krikorian says:
*~*Pineapple*~* - Thank you for your info. Have had an ongoing dialogue going with Kindle Tech Support for the last couple of weeks. The fields you cited do not exist on the 2nd Gen Fire and that is probably a big part of the problem.

In reply to an earlier post on Oct 6, 2012 6:01:03 PM PDT
Arlen says:
Oops, You have to chose "Other provider" first, then you get the "manual " option.

In reply to an earlier post on Oct 6, 2012 6:02:52 PM PDT
Last edited by the author on Oct 6, 2012 6:03:25 PM PDT
R. Krikorian - You're welcome. Sorry I didn't have the complete answer.

ETA - Arlen may have figured it out.

In reply to an earlier post on Oct 6, 2012 6:05:47 PM PDT
Arlen says:
Sorry, I am new to posting of Forums. R. Krikorian, I was assuming that your were talking about the Fire HD, not familiar with the 2nd gen fire.

In reply to an earlier post on Oct 6, 2012 6:09:19 PM PDT
Last edited by the author on Oct 6, 2012 6:14:03 PM PDT
R. Krikorian says:
Arlen Reese - Sorry about the terminology confusion. I am using the term 2nd Gen Fire synonymously with Fire HD but this is incorrect. I have a Fire HD and when I try to add my Comcast account, there IS a Security Type field available in my manual setup but none of the choices are "SSL (always)". The choices are None; SSL/TLS; SSL/TLS (accept all certificates); STARTTLS; & STARTTLS (accept all certificates). Also, there is definitely no Authentication Type field available at all on my HD.

In reply to an earlier post on Oct 6, 2012 6:36:48 PM PDT
Arlen says:
R. Kirkorian - I just setup my ATT Uverse email account again, and it downloaded all my emails. To setup Comcast might be the same way. So I suggest Go to manage email accounts and if you have a comcast email account delete it. Then add account, after filling in user name ( and password, go to bottom and select manual setup. The next screen will have at the top imap pop3, make sure the pop3 is highlighted because it defaults to imap. Go down to the POP3 server field and type, Under the security type select SSL/TLS, the port should automatically fill in 995. On the smtp server field type Under the security type select SSL/TLS the port should automatically fill in 465. Select the next button. If does not work you may want to try typing in (again) your username and password in the fields right above the next button. Hope it works.

In reply to an earlier post on Oct 6, 2012 7:04:41 PM PDT
Linn Ell says:
Arlen Reese - Thank you very much for your input. The procedure you describe is exactly what I have done many times. I get emails right after doing it but soon, the emails no longer come. The problem with Comcast email appears to be more complicated than just wrong settings. The settings are fine but the results are not. Amazon tech support is working on it.

In reply to an earlier post on Oct 6, 2012 7:21:26 PM PDT
Arlen says:
Yes, I have the same problem with Uverse, it seems like it makes a connection to the server but does not recognize that there is any new email. I am not sure if there might be a problem with using multiple clients reading the same email, in my case I have four devices accessing the same account. My logic is if it works once then it should continue to work? I have the opposite problem with my Thunderbird client with another email account. It actually continues downloading the same emails over and over again thinking that they are new. Right now I just delete, but some day I will need to try to fix.

Posted on Oct 6, 2012 8:57:28 PM PDT
jesse says:
I too am having the same issue but my isp is knology. If i delete my account then re-add it I will get new emails but otherwise it's not pulling my emails. Seems like this wasn't an issue when i first got the KF hd.

Posted on Oct 7, 2012 9:44:13 AM PDT
My wife has a new Kindle Fire HD and I was setting up her email. I easily set up her email to send and receive. However I had only partial success with (now with earthlink) and With these I could send but not receive. I spent 2 hr with comcast custermer support which was useless; they had no solution. I spend a more productive hour with initial rep at and then a very productive session with their comcast specialists. He had me try every combination possible all without success.

He concluded that, since i had the current versions of both the OS and email app and since I have one completely successful email account that this was likely a Kindle software bug. He forwarded all my information to his engineer guys and hopes to have verficiation and a fix by Mon/Tue of next week.

He has promised to get back to me Mon or Tue at the lastest.

For now I suggest you use your computer for email and enjoy the great HD screen. Also I suggest you not try to implement comcast or email as you will just be frustrated.

In reply to an earlier post on Oct 7, 2012 1:06:46 PM PDT
R. Krikorian says:
John Selby Sac - I think you hit the nail right on the head. The problem is the HD software. We can all keep reinstalling our email accounts over and over again like rats in a maze but until Amazon fixes the glitch, we are proving the old saying that "wishful thinking makes for wishful analysis".

Posted on Oct 9, 2012 5:06:33 AM PDT
beckib says:
I'm also having this problem with my Comcast email. I wonder if anyone's Comcast mail is working right. I'm surprised there aren't more complaints. Sure hope they can get it fixed!

Posted on Oct 9, 2012 7:42:21 AM PDT
fbarich says:
Comcast user with the same Email problem here - I have called multiple times as well - waititng for a tech to call back.

Posted on Oct 9, 2012 10:22:11 AM PDT
Last edited by the author on Oct 17, 2012 2:55:08 PM PDT
R. Krikorian says:
When I just went in to delete and then reinstall my Comcast email, I noticed that the default ports for receiving and sending have been changed to 110 and 587 respectively. Also, the default security has been changed to "none". Also, the box in the sending configuration that says "require signin" is checked and my username and password have been filled in which was not so when I previously reinstalled my account. I wonder if Amazon tech support is responsible for this. My email seems to be working but I can't say that I like the idea of my security being "none". I'm leaving things as they are for now.
UPDATE 1: Email stopped working a few hours after this post. Reinstalled and all settings including ports and security were back to old default values. Still frustrated.
UPDATE 2: Have since installed K-9 Email App and this appears to work fine with Comcast. See my post of October 16.

Posted on Oct 13, 2012 10:12:36 AM PDT
I am a comcast user with the same problem.
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This discussion

Discussion in:  Kindle forum
Participants:  22
Total posts:  67
Initial post:  Oct 4, 2012
Latest post:  Apr 30, 2013

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