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Customer Discussions > Kindle forum

Can't find help for Kindle apps


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Initial post: Dec 2, 2012 3:47:03 PM PST
I have a PC (Windows 8), an iphone, ipod and ipad and cannot download books onto the ipad or iphone. It says that the download limit has been exceeded. I need to find help for my account with 100's of Kindle books. All the help screens seem to relate to use of Kindle hardware, except for a small nod to Android. I may need to find a way to deauthorize devices from my past but don't know how. Alternatively, if someone could just point me to help that doesn't assume a Kindle device it would be very helpful!

Posted on Dec 2, 2012 4:00:47 PM PST
Artist says:
To deregister old devices, go to http://www.amazon.com/myk, click on Manage your Devices, and deregister them.

You can get help from a Kindle specialist via http://www.amazon.com/kindlesupport, click on the Contact Us button.

In reply to an earlier post on Dec 2, 2012 4:00:54 PM PST
Can I just ask, what has become of these devices from your past that you haven't deauthorized?

In reply to an earlier post on Dec 2, 2012 6:40:58 PM PST
Well, it is a long story. I'm on my fourth iPhone because of returns, repairs and upgrades. ONe computer crashed and another was replaced. The iPad is a new addition. I've been collecting these books for a few years now.

In reply to an earlier post on Dec 2, 2012 6:46:13 PM PST
Last edited by the author on Dec 2, 2012 6:46:38 PM PST
Most books can be on a maximum of 6 devices/apps. So you'll need to deregister the old apps.

http://www.amazon.com/myk and then select Manage My Devices (or something similar). Then deregister the old devices. Sync the current devices with Amazon, then try to d/l the books again.

If that doesn't work, you may need to contact Kindle CS to release licenses. Click help at the top of the page, then click the Contact Us button on the right. I'd recommend having them call you.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  5
Initial post:  Dec 2, 2012
Latest post:  Dec 2, 2012

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