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Charged for returned Kindle


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Showing 1-25 of 44 posts in this discussion
Initial post: Nov 16, 2012 9:04:21 AM PST
[Deleted by the author on Nov 16, 2012 10:44:21 AM PST]

Posted on Nov 16, 2012 9:41:59 AM PST
Just Peachy says:
wall of words - hard to read

Posted on Nov 16, 2012 9:44:35 AM PST
It's some kind of weird isolated incident. Also, two replacements that "did not work" sounds a bit like pilot error.

Posted on Nov 16, 2012 9:46:40 AM PST
Just Peachy says:
Wonder how old was that first Fire that "stopped working"?

In reply to an earlier post on Nov 16, 2012 9:51:20 AM PST
Well, the 1st Gens had some widespread issues with the charging port coming loose and not charging. So, if it was 1st Gen, I can certainly understand that. "Not working" might be a euphemism for "not working the way I expected it to work."

Posted on Nov 16, 2012 10:12:56 AM PST
Old Rocker says:
This is weird because Amazon sends the owner an email with the shipping label and keeps a record of the number.

Posted on Nov 16, 2012 10:16:56 AM PST
Last edited by the author on Nov 16, 2012 10:21:13 AM PST
anonymous says:
Peachy Pat, Keeper of Chuck
The 1st kindle that stopped working was still under the 1 year warranty..... So less then a year old.

In reply to an earlier post on Nov 16, 2012 10:17:16 AM PST
They also send an e-mail acknowledging receipt of the return, but this still happens. It happened to me though it was one Kindle, not a string of them. When I called, they again acknowledged they'd received it and by the time it had to be escalated to umpteen different levels of billing, it was four months before I was refunded.

In reply to an earlier post on Nov 16, 2012 10:17:23 AM PST
Jazzy_Jeff says:
Alohamagick says: I kind of felt after all that, I should have been at least offered some kind of gift card or something. Not that i'm asking for anything for free, just that I kind of feel owed an apology as this has been going on for about 3 months now.

So you are asking for something for free. An apology would be an I'm sorry that mistakes do happen occasionally.

In reply to an earlier post on Nov 16, 2012 10:17:54 AM PST
anonymous says:
Exactly. Thats why this was so perplexing. I used the correct return label and everything, even triple checked it with the numbers on the fire.

In reply to an earlier post on Nov 16, 2012 10:20:20 AM PST
[Deleted by the author on Nov 16, 2012 10:45:24 AM PST]

In reply to an earlier post on Nov 16, 2012 10:20:46 AM PST
[Deleted by the author on Nov 16, 2012 10:21:12 AM PST]

In reply to an earlier post on Nov 16, 2012 10:21:09 AM PST
I would file it under the "s&it happens" category. A label had a torn spot, or a scanner didn't work correctly. Stuff happens.

In reply to an earlier post on Nov 16, 2012 10:22:51 AM PST
[Deleted by the author on Nov 16, 2012 10:45:26 AM PST]

In reply to an earlier post on Nov 16, 2012 10:23:39 AM PST
Just Peachy says:
Are you wanting them to refund you for the original Kindle or just not charge you for the replacement you tried?

In reply to an earlier post on Nov 16, 2012 10:24:29 AM PST
Jazzy_Jeff says:
Then you should not have contradicted yourself. That was stupid in itself.

In reply to an earlier post on Nov 16, 2012 10:25:19 AM PST
[Deleted by the author on Nov 16, 2012 10:45:29 AM PST]

In reply to an earlier post on Nov 16, 2012 10:27:15 AM PST
If you haven't yet, I highly recommend that you delete that payment method from your Amazon account, and contact your credit card bank. Unfortunately, they probably can't do anything other than up fraud alert on the account so it doesn't happen again because if you're ever in the same situation with a replacement, you'll have to put a payment method back on file.

In reply to an earlier post on Nov 16, 2012 10:27:59 AM PST
[Deleted by the author on Nov 16, 2012 10:45:37 AM PST]

In reply to an earlier post on Nov 16, 2012 10:28:51 AM PST
Just Peachy says:
Okay, just trying to understand.

BTW, you sure were quick to ignore but also quick to take a peek at what I said :)

In reply to an earlier post on Nov 16, 2012 10:30:02 AM PST
Jazzy_Jeff says:
It is not a good idea to do any of this unless they are having problems with the refund. If the bank gets involved this could put a hold on the refund until the case is settled. Amazon will refund the money just like they said they will.

In reply to an earlier post on Nov 16, 2012 10:30:08 AM PST
[Deleted by the author on Nov 16, 2012 10:45:37 AM PST]

In reply to an earlier post on Nov 16, 2012 10:32:35 AM PST
[Deleted by the author on Nov 16, 2012 10:45:42 AM PST]

In reply to an earlier post on Nov 16, 2012 10:32:49 AM PST
I disagree. Personally, when I was in the hospital through most of this, it was at least a relief to know the bank was keeping an eye on the situation.

In reply to an earlier post on Nov 16, 2012 10:33:33 AM PST
And I would like to know exactly what you want other customers to do about this??? Do you want other customers to take up a collection so you can get a "FREE gift card or something"

There have been too many posts by people that feel Kindle customer service went way beyond what was required (my experience with them as well), for me to totally believe there is not another side to this story.

Your ending comment - "Has anyone else had anything like this happen, or is this some kind of weird isolated incident. ", you could have found out without posting just by using the search box on the right. If this was common, there would have been many posts here which there have not been.
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This discussion

Discussion in:  Kindle forum
Participants:  16
Total posts:  44
Initial post:  Nov 16, 2012
Latest post:  Jul 3, 2013

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