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Customer Discussions > Kindle forum

anyone else missing the "return for refund" tab within the "actions" tab in the "manage your kindle" section?


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Showing 1-25 of 185 posts in this discussion
Initial post: Jan 20, 2013 11:57:52 PM PST
I ordered a few books recently and tried to return them using the "return for refund" tab within the "actions" tab, only it wasn't there. I had to talk directly to customer service 3 separate times to return 3 different books. What's going on???

Posted on Jan 21, 2013 12:07:55 AM PST
Artist says:
From what I've heard lately, if you return too many books, you won't have the automatic option any more. You have to go through CS.

In reply to an earlier post on Jan 21, 2013 12:23:40 AM PST
I might be overstepping here, but how often do you return books? Were these accidental purchases?

I'm honestly just curious, I've had accidental purchases a couple of times, and my husband too, when he first got his kindle and was getting used to it. I've also had a few times (maybe a half dozen in the last year) when I bought a book on one account (the family account that my mom has access to) that I decided I wanted on my personal account (There are just some books I don't want to admit to my mother I read, the mocking would be intolerable - The Night Huntress series comes to mind) and so I returned those and repurchased. But I've never returned more than one book in a week's time, let alone "a few" at once. So I'm totally curious about this.

Ah, the inquisitive minds of the insomniac!

P.S. - I know that Amazon says "seven days, no questions" as their return policy, but they will shut that down if there seems to be serial returns, I've heard of that more than once, even before this new policy of taking away the return button.

Posted on Jan 21, 2013 12:39:56 AM PST
flipoid says:
I only see the "return for refund" button if it's been 7 days or fewer since I bought the book. I checked once when I'd bought a book but not read it for a couple of weeks and then found out that later in the book (after the sample I'd read) the formatting was horrible. Because it had been more than 7 days, the "return for refund" option wasn't there under the "action" button, but when I chatted with CS they gave me the refund because the book's formatting was so bad.

In reply to an earlier post on Jan 21, 2013 12:46:50 AM PST
From what I have heard, if you take advantage of the policy, Amazon will take it away from you. Three returns, sounds a bit...

In reply to an earlier post on Jan 21, 2013 2:37:05 AM PST
Jazzy_Jeff says:
Why are you returning so many books?? That option is there for people who accidently buy a book or if something is wrong with the formatting of the book. People who abuse it will be barred from it eventually and will no longer be able to return books.

Posted on Jan 21, 2013 3:13:41 AM PST
Well, I just checked to see if this option was on my recent purchases and it is not. I RARELY return using this option and ONLY have used it in the past IMMEDIATELY after pressing purchase ~ just to clarify, I've probably used that option a total of 3 or less times since getting my Kindle 3 years ago ~ And only used it because I was "intending" to add it to my wishlist and not actually buy it in the moment.

So... Maybe a few others can check to see if Amazon has removed it from their drop down menu ~ It is no longer on mine.

In reply to an earlier post on Jan 21, 2013 3:29:16 AM PST
Last edited by the author on Jan 21, 2013 3:31:00 AM PST
The same question was asked 3 or 4 days ago, and yes, that option appeared to be there for most people.

ETC typo

In reply to an earlier post on Jan 21, 2013 3:29:18 AM PST
Jeanne says:
>>"So... Maybe a few others can check to see if Amazon has removed it from their drop down menu ~ It is no longer on mine. "

I have the "Return this book" option in the drop down action menu for the latest book that I purchased two weeks ago. It is not an available option with any of my prior book purchases (understandable).

In reply to an earlier post on Jan 21, 2013 3:38:30 AM PST
Last edited by the author on Jan 21, 2013 3:39:20 AM PST
CBRetriever says:
it's on all my recent purchases including the ones on amazon.fr

however, I've returned 2-3 books since May 2010 and those were for formatting reasons

In reply to an earlier post on Jan 21, 2013 4:01:40 AM PST
Last edited by the author on Jan 21, 2013 4:58:33 AM PST
I still have that option too. Is there someone else with access to the account who could have returned books? Have you spoken with Kindle CS about it?

Posted on Jan 21, 2013 4:34:25 AM PST
Last edited by the author on Jan 21, 2013 4:35:07 AM PST
I actually just got out of chat with an Amazon rep ~ The reason I didn't see the option is because the book I downloaded happened to be a free book, so that option of return for refund isn't an option for me. Duh... I feel stupid...

But, whoever said the option to return for refund in the drop down menu is removed from accounts because of abuse is correct... At least that's what the Amazon rep stated...

In reply to an earlier post on Jan 21, 2013 5:54:45 AM PST
flipoid says:
Just in case you wondered, you can still delete the free book, if you don't want it. Did you see the Delete option under the Action button? Of course, you may want to keep it anyway, if it's a book you think might not always be free. (-:

In reply to an earlier post on Jan 21, 2013 6:11:21 AM PST
@Flipoid ~ Thanks, no I wasn't actually trying to delete or return my purchase, I was trying to help Patricia Astore & checked to see if I saw that option. When I didn't, I was concerned because I saw that others posted it's only removed in cases of abuse and since I KNEW I hadn't abused it, rushed right over to chat... ;D

I never actually "thought" about what I actually "purchased" was a FREE book option... So... The mistake was mine. Sorry about the confusion, but thank you so much for making sure I didn't need help... ;D

In reply to an earlier post on Jan 21, 2013 6:19:02 AM PST
Yep, there's one or two people around here who can personally confirm that.

In reply to an earlier post on Jan 21, 2013 6:19:53 AM PST
Just Peachy says:
Why have you had several books to return?
Perhaps you need to learn to look at books samples before buying.

In reply to an earlier post on Sep 20, 2013 2:29:59 PM PDT
T. S says:
agree..same thing here.

In reply to an earlier post on Sep 20, 2013 3:03:10 PM PDT
Still there for me.

How long ago did you purchase the book you want to return? You can only return a book within the first 7 days.

How many books have you returned in the past? Amazon frowns on people who abuse the return policy.

Posted on Nov 29, 2013 2:40:07 PM PST
Last edited by the author on Nov 29, 2013 2:40:18 PM PST
My issue is that the action bar in my kindle account has disappeared all together. I only borrow books from my library and so when I went to return one the drop down menu doesn't show up at all. However, I can log on to my laptop and the function is there. Any ideas as to why that might have disappeared through my kindle? thanks

In reply to an earlier post on Nov 29, 2013 3:43:48 PM PST
Try updating your browser.

In reply to an earlier post on Nov 29, 2013 3:49:12 PM PST
CBRetriever says:
on the kindle?

In reply to an earlier post on Nov 29, 2013 4:08:15 PM PST
It's worth checking for an update. Unless this is accessed other than through the browser on the Fire...?

In reply to an earlier post on Nov 30, 2013 1:30:47 AM PST
CBRetriever says:
I couldn't figure it out: whether the first access was from a Kindle or a PC and was hoping Jill would come back

Posted on Mar 4, 2014 5:24:28 AM PST
Mr. Allnut says:
My return bar is missing, and yes, I do return books when they do not live up to expectations. But I also make many purchases I keep.

The sample portion of books Amazon provides is in most cases totally inadequate. All too often it is just table of contents, the forward and some back pages, with very little content.

If I buy a book from the bookstore I get to skim through the entire thing, and I have 30 days to return it.

Posted on Mar 4, 2014 5:36:39 AM PST
Returning a book just because you didn't like it is like shop lifting. It's not surprising that Amazon has rescinded the return privilege for you.
Never heard of a bookstore that lets you return a book after 30 days; they'll go out of business soon!
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Discussion in:  Kindle forum
Participants:  45
Total posts:  185
Initial post:  Jan 20, 2013
Latest post:  Mar 31, 2016

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