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Customer Discussions > Kindle forum


Kindle Top Ten FAQ's

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Showing 1-25 of 1000 posts in this discussion
Initial post: Dec 25, 2010 9:31:07 AM PST
Last edited by the author on Dec 25, 2010 10:35:29 AM PST
Did you recently receive Kindle as a gift? Welcome to our growing family of Kindle users! To help you quickly get started with your new Kindle, we've created a list of some of the most common questions new users have:

1. How can I start reading on my new Kindle?

Visit our Getting Started page to see the simple steps (including videos) to start reading on your new Kindle right now:

2. How do I set up the Wi-Fi connection on my Kindle (Latest Generation)?

Kindle (Latest Generation) automatically detects nearby Wi-Fi networks and hotspots that broadcast their network name. You can watch a video about how to connect to a Wi-Fi network here:

For more information on how to connect to a Wi-Fi network see our guide here:

3. How do I apply and use a gift card to purchase Kindle titles?

To use an Gift Card for purchases from the Kindle Store, redeem the gift card in Your Account ( Any gift card balance available on your account will be applied to purchases from the Kindle Store, except for content with recurring subscription charges.

To successfully complete your purchase, you'll need to establish your home country or region and set a valid 1-Click billing address. You can set your billing address at the link below:

4. How do I register/deregister my Kindle?

From, you can register or deregister via the Manage Your Kindle page (

From your Kindle, select Home > Menu > Settings > Register or Deregister.

5. How do I start shopping in the Kindle Store?

You can shop in the Kindle Store directly from Kindle or from Shopping the Kindle Store on your Kindle is a convenient way to find and buy Kindle books, newspapers, magazines, and if you are a U.S. customer, Kindle active content and blogs for your Kindle. If you are in your wireless coverage area, your purchases from the Kindle Store are delivered to your Kindle, typically in less than 60 seconds.

6. How do I give a Kindle book as a gift or redeem a Kindle book that I received as a gift?

To gift a Kindle book, click the Give as a Gift button located under the Buy button on Kindle Store product detail pages, and follow the prompts to complete your order.

You can find more information about Kindle book gifts here:

7. Are there any free books available for Kindle?

The Kindle Store contains the largest selection of the books people want to read. This includes the most popular classics for free with wireless delivery in under 60 seconds to your Kindle, computer, or other mobile device.

Learn more: Free eBook Collections (

8. Can I read Kindle books if I don't have my Kindle with me?

You can read anywhere with our free reading apps, no Kindle required. Whispersync technology saves and synchronizes your last page read, bookmarks, notes, and highlights across your devices.

To download: (

9. I have the Kindle (Wi-Fi), but I don't have a Wi-Fi network at home. Can I still buy and download books from home?

If you don't have a Wi-Fi network set up in your home, you have the following options for receiving Kindle content:

I. If your Kindle was recently ordered, you may return the Kindle (Wi-Fi) and purchase the Kindle 3G (Free 3G + Wi-Fi). The added convenience of 3G enables you to download books anytime, anywhere, while on the go-without having to find a Wi-Fi hotspot connection.

The full Return Policy is posted on the Kindle Support pages ( You can process your return and print a mailing label by visiting our Online Returns Center (

II. Even without a home Wi-Fi network, you can still buy content from the Kindle Store and access your Kindle items Archived on through your computer and transfer them via USB to your Kindle. Information about transferring content to your Kindle with USB is available on our Kindle Support pages here:

III. You can purchase a home Wi-Fi router to establish a Wi-Fi network in your home with which the Kindle can connect.

10. I have a problem with my Kindle, what should I do?

If you're experiencing software or hardware issues with your Kindle, please reach us by phone for personalized support. You can reach us by phone directly and toll free from many countries by clicking the Contact Us option in the right-hand column of our Kindle Support pages at:

Contacting us through the website allows you to verify security before a call is placed and ensures we have your account information ready when we call you. If your country isn't listed or you're unable to take advantage of the Contact Us feature, you can call us directly at 1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S.

Still have questions?

Additional information, including answers to frequently asked questions, how to use Kindle, and the Kindle User's Guide can be accessed from our Kindle Support pages here:

Happy Reading!

Posted on Dec 25, 2010 9:40:12 AM PST
Denise Long says:
this is good information.


Posted on Dec 25, 2010 10:13:13 AM PST
Last edited by the author on Dec 25, 2010 1:18:29 PM PST
Hey 'Zon!

You might want to "sticky" your FAQ.

Merry Christmas!

Edited to Add: See--that's better.

Posted on Dec 25, 2010 10:43:52 AM PST
leew says:
I have a question to add. I received a K3 to replace my K2 for Christmas. The K3 was purchased off the giver's account (I guess) and is registered and tethered to her Amazon account and has her name (Giver's Kindle). I didn't de-register it because i didn't want to mess anything up yet. What steps should I do to take it off of the giver's name/account and register it to my AMZ account and (my and give it my personal name? I plan on keeping my K2 as well.

In reply to an earlier post on Dec 25, 2010 10:50:32 AM PST
Randall says:
It's listed as an announcement, so I think those remain at the top of the list and it is their version of a "sticky." So no bumps needed.

In reply to an earlier post on Dec 25, 2010 10:57:26 AM PST
flipoid says:
leew, you won't "mess anything up" if you just go to the settings menu and deregister the Kindle from her account (or, if you can talk to her on the phone or something, get her to deregister it from her account). Then, you will just register it to your account right from the Kindle 3. So you will have 2 Kindles (your Kindle 2 and the new Kindle 3) registered to your account--you might want to make sure you name them so that the one you want to be the default receiver of new book purchases appears alphabetically first on your list of registered Kindles.

Posted on Dec 25, 2010 11:09:02 AM PST
kate says:
Hi Hope someone can help with a questions not on the FAQ... Got a Kindle for Christmas but it seems impossible to get registered and buy books. Problem is that when i go to menu and settings...and click on settings it just goes straight back to home page....its the same with any of the options under the on them and it just goes straight back to home page. Any thoughts appreciated."

Posted on Dec 25, 2010 11:22:08 AM PST
I just started setting up my Kindle and was trying out different things on the instructions. By mistake I deleted my instruction book. Is there any way to get it back on my Kindle?

In reply to an earlier post on Dec 25, 2010 11:24:08 AM PST
Randall says:
Kate, do you have 3g or wi-fi? Just wondering if you're connected. Did you try going to the manage your kindle section? It might be easier to try and set up that way with your amazon account info available

In reply to an earlier post on Dec 25, 2010 11:34:37 AM PST
Randall says:
Barbara, go to manage your kindle on the website and under "your orders" type Amazon and the manual will show in the list and you can re-download it to your device.

In reply to an earlier post on Dec 25, 2010 11:51:26 AM PST
kate says:
Hi Golf11
I have a 3g symbol so i think im connected. Frustratingly I cant even register through my amazon account as the issue means i cant get to the settings page on the kindle where the serial number would be. Its very bizarre...either its just broken or im doing something very simple very wrong. Any other ideas!

Posted on Dec 25, 2010 11:56:50 AM PST
Just rec'd the Kindle 3G for Christmas. For some reason it won't let me access the home page???

Posted on Dec 25, 2010 12:12:15 PM PST
When you turn your kindle off, haw can you find out what the picture left on the screen.

Posted on Dec 25, 2010 12:17:23 PM PST
How do I delete items from my Kindle? I've downloaded and read books and even a newspaper, but I can't figure out how to delete them.

Posted on Dec 25, 2010 1:02:00 PM PST
Bufo Calvin says:
Thanks for posting this, Amazon!

Now, some other answers:

Eileen, get to the book title in your homescreen, and click left (assuming you have a Kindle 3...the new six inch model). If it's not in a Collection, you'll see a choice to "remove from device" (assuming you got the book from the Kindle store). If you remove it from your device, and it is a Kindle store, you'll be able redownload it again at no charge from your Archived Items. If it in a Collection, you can click right, and then you'll see a choice at the bottom of the menu to "remove from device". Other Kindle models work a bit differently.

Captain, are you wondering what the "screensavers" (sleep mode pictures) are? Again I'm going to assume you have a Kindle 3. Here is a list:


Jules Verne
Illustrated manuscript UPDATE: One of my readers, dunedenisip, identifies this as a page of Lindisfarne's Gospels: confirmed. It's on page 30 of the British Library's online edition
Jane Austen
Ralph Ellison
Harriet Beecher Stowe
Emily Dickinson
Hercules (constellation) UPDATE: one of my readers, trek, identified this as Ophiuchus, and that seems to be right. Thanks to trek for that correction!)
Mark Twain
Woman with book (I've been able to identify this as the Samian Sybil, by Il Guernico...or a copy of it? It seems light)
John Steinbeck
Man writing with quill UPDATE: One of my readers, ellebeth78, identifies this as Desiderius Erasmus by Hans Holbein, the younger...confirmed. Thanks, ellebeth!
Man at table with lion UPDATE: One of my readers, dunedenisip, identifies this as St. Jerome in His Study by Albrecht Dürer, and that's confirmed...thanks, dunedenisip!
Albertus Medi
Charlotte Bronte
Cathedral floorplan UPDATE: One of my readers, dunedenisip, identifies this as Palladio's plan of Villa La Rotonda, in I Quattro Libri dell'Architettura 1570. Confirmed.
Agatha Christie
Alexandre Dumas
Feedback and calculating machine
Kindle definition
Virginia Woolf

After that, they repeated in the same order.


Alyssa, thanks for listing your model...and welcome to the Klub! When you say you can't access the Homescreen, have you been able to wake up the Kindle? What are you seeing? To wake it up, slide the power button to your right as you face the screen for a second or two. It's possible you need to charge it, but they usually come with some charge.

kate, I'm not quite clear on what is happening. When you click on Menu, use the bottom edge of the ridge on your 5-way (the little square below the Menu button) to get to the Settings screen. Then, click the middle of the square. You should be given a choice to click on


if it isn't currently registered.

Barbara, yes. You can go to your Archived Items on your device. Just click on the Kindle User's Guide there, and it will redownload to your Homescreen. It may ask you to turn on the wireless first...go ahead and do that. That's one way to get any of your archived items.

Bufo Calvin
Amazon Author Central page:

In reply to an earlier post on Dec 25, 2010 1:08:21 PM PST
Randall says:
Kate, take a look at this:

Posted on Dec 25, 2010 1:12:28 PM PST
Denise Moore says:
Bufo, my daughter Alyssa bought the kindle for me under her amazon acct. I've deregistered Alyssa and put my info, but I think they say it will take 24 hours before it's activated. I downloaded a preview of a book but cannot access it because it will not bring me to my homepage. It stuck at the Kindle store page. We've shut if off, charged it to the fullest and still cannot access it.

Posted on Dec 25, 2010 1:29:10 PM PST
Bufo Calvin says:
Denise, typically, registering and deregistering is very quick.

Every time you are looking at the Kindle itself, you are seeing the Kindle storefront?

Does it respond to the menus at all? When you say you've turned it off, did you do this?

1. Disconnect it from any power sources (wall or USB)

2. Hold the power switch to your right as you face the screen for about 20 seconds (longer is okay). The screen should go blank. Leave it alone (you may notice the power light is green). It will show you the "kid under the Kindle tree", and it may take it thirty seconds to a minute to restart.

For other folks, if your Kindle is responsive, it is better to go to


If that doesn't work for you, Denise, contact Kindle Customer Service. Start here:

(Amazon page relevant to the discussion)

You'll see a

Contact Kindle Support

button on your right. I'd suggest you call them, or have them call you. I usually do the phone rings in seconds and I'm talking to someone within a minute, usually.

After a restart, don't be suprised if your Homescreen doesn't show any items and it tells you there are zero items in the Archives. Just do

Home-Menu-Sync & Check for Items

It needs to connect with Amazon's servers to know what's on the device (displayed on the Homescreen) and what's on Amazon's servers (in the Archives). It sometimes forgets that during a restart.

Bufo Calvin
Amazon Author Central page:

In reply to an earlier post on Dec 25, 2010 2:45:22 PM PST
Thistletoes says:
There are loads of free books on Project Gutenberg. Can those be installed in the Kindle?

Posted on Dec 25, 2010 2:49:09 PM PST
Last edited by the author on Dec 25, 2010 2:57:06 PM PST
I have a question. On my K, I can not read the two top lines because a reload bar is there. I am not sure how to move or delete this. Any ideas?

I think I have a K3. My background changes everytime I turn it
off, so I'm not really sure if its a K or K3. Sorry, I just
got this for the holidays. I'm clueless with this work of art!

Posted on Dec 25, 2010 3:14:20 PM PST
G. Cadman says:
Is there a way to brighten the screen? I thought the kindle was back lit for easy reading.

In reply to an earlier post on Dec 25, 2010 4:34:55 PM PST
CLS10 says:
Yes. And, Project Gutenberg books can be downloaded directly to kindle. Just go to the site using the Kindle experimental browser and choose the kindle version of whatever book you want. It will download to your kindle's home page.

In reply to an earlier post on Dec 25, 2010 4:35:54 PM PST
CLS10 says:
The Kindle is not blacklit--e-ink cannot be back lit. The kindle wants to mimic a book. (LCD devices, like the iPad are back lit). There are many book lights for sale if you need them, though.

Posted on Dec 25, 2010 4:55:12 PM PST
Jan Downs says:
I want to find a cable to connect my Kindle (wi-fi+3g) to my car radio system. My radio has a small round port that accepts mp3 players. I want to listen to Text-to-voice on road trips. Anybody?
Thanks John

Posted on Dec 25, 2010 5:09:16 PM PST
M. Bacon says:
Do you have to use the Kindle store for books or can you download from other apps. like Borders? I heard that you can now but I want to make sure before I go and buy one.
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