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Kindle Keyboard Frozen Screen

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Showing 1-6 of 6 posts in this discussion
Initial post: May 29, 2012 2:18:05 PM PDT
My Kindle Keyboard got screen frozen, after it dropped on the floor. Soft reset didn't work, when I tried to do hard reset, I found that there is no Reset Button on my Kindle's back. The place where reset button is supposed to be is just empty.

I tried then putting out the battery, but it didn't work Kindle is still stuck on that page.

Please HELP!

In reply to an earlier post on May 29, 2012 2:39:02 PM PDT
Cassie Anne says:
You can try holding the power button to the right for 30 seconds. Disconnect it from everything, and remove it from a hinged case if it's in one.

Good luck - but don't get your hopes up too high. Chances are the drop damaged it beyond repair.

In reply to an earlier post on May 29, 2012 2:49:17 PM PDT
Thanks for the response, I tried every way for resetting that I found on the Internet. I guess repairing is the only way out of the situation though, there is no Amazon office in Tbilisi, Georgia :(

In reply to an earlier post on May 29, 2012 2:52:00 PM PDT
Cassie Anne says:
The drop most likely damaged the e-ink capsules - which means it can't be repaired. You can try Kindle Customer Support, but removing the battery may have voided the warranty if it was still under warranty.

Good luck!

In reply to an earlier post on May 29, 2012 11:51:35 PM PDT
Thank you, I think it just can't be repaired, stuck on one page I was reading. Sad, Kindle was my best friend for months.

Thanks again for the responses

Posted on May 30, 2012 4:21:33 AM PDT
K. Rowley says:
Help > Digital Products > Kindle Support > Contact Kindle Support

Inside the United States ~ Direct toll-free number: 1-866-321-8851.

Selected Countries and U.S. Territories ~ Direct number: 1-206-266-0927.

Kindle Help Forum
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Discussion in:  Kindle forum
Participants:  3
Total posts:  6
Initial post:  May 29, 2012
Latest post:  May 30, 2012

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