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Customer Discussions > Kindle forum

wi fi drops

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Showing 1-10 of 10 posts in this discussion
Initial post: Jun 1, 2013 10:53:05 AM PDT
David L Gill says:
One or two times a day I can not access the internet on my wi fi with my NEW fire HD 8.9. I have to reboot my router. Have no problems with my other devices. I have only had the NEw Fire HD for 4 days and I have had to reboot router about 6 to 8 times. What could be causing this?

In reply to an earlier post on Jun 1, 2013 10:54:56 AM PDT
Jazzy_Jeff says:
How old is your router?? It may need a firmware update to handle newer technology. I have a router that is 7 years old and have had to update the firmware 3 times.

In reply to an earlier post on Jun 1, 2013 10:56:30 AM PDT
Dittie says:
What other mobile devices are connected to the network? If there's a smart phone, iPad, etc., disconnect one of those and turn it completely off, not just put it to sleep. Then reset the router and when it's back up, reboot the Kindle and connect it to the network. Turn the other device back on and connect it again only after you've connected the Kindle.

In reply to an earlier post on Jun 1, 2013 1:18:15 PM PDT
David L Gill says:
My router is over 7 years also . I will check for a firmware update. I have printers,Laptop,etc and no problems with them. However,this is a new device. I may just upgrade to "N" router.

In reply to an earlier post on Jun 1, 2013 1:21:45 PM PDT
Dittie says:
How many *mobile* devices and what was the result when you followed the steps I previously posted?

Posted on Jun 1, 2013 5:12:01 PM PDT
David L Gill says:
I have a printer,laptop and Wii. I followed your process,but it kicked out less than a hour

In reply to an earlier post on Jun 1, 2013 6:21:26 PM PDT
SeaLevel274 says:
7 years is old for a router. I suspect your problems would go away with a new one, and it would probably be faster.

In reply to an earlier post on Jun 1, 2013 11:17:14 PM PDT
I strongly recommend that you upgrade to an N compatible router. I've had this one for a couple of weeks with good results

NETGEAR Wireless Router - AC 1200 Dual Band Gigabit (R6200)

Posted on Jun 2, 2013 6:56:55 AM PDT
David L Gill says:
I agree Rocker. Mine is real old tech and due for an upgrade. Just ordered that Netgear Router and will be here Tues. This should provide me with growth for the future.

Posted on Jun 5, 2013 10:51:04 AM PDT
David L Gill says:
Update> I have had my Netgear 6200 online for 3 days know and I have NOT experienced NO internet drops (server not available) cases. My old router was a 2.4 ghz wireless "G". .
I guess my Fire Dual band did not work as well in single mode router situation. All is well and I needed an upgrade router anyways.
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Discussion in:  Kindle forum
Participants:  5
Total posts:  10
Initial post:  Jun 1, 2013
Latest post:  Jun 5, 2013

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