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Customer Discussions > Kindle forum

Kindle Roaming 3g tough on travelers

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Showing 1-25 of 81 posts in this discussion
Initial post: Jan 15, 2013 5:27:12 AM PST
1st I have to say Kindle customer service is the best in the world.

That being said, my situation is such. I like to use kindle for pdfs and the experimental browser outside (cause you can see it in the sun). I really don't buy too many non pdf books cause the drm is a hassle if you have more than one device.

So for those of you who don't know, if its not a kindle purchased book or you have to pay for roaming on 3g. Understandable I think ... however ...

However ... wi-fi like on trains or downtown at a free wi-fi hot spot, even outside on our porch, or even in your own home can pop off without warning. Who knows why. Bird poops on the wifi tower antenna. Plane flies overhead. Tower goes offline for a reboot. Train goes in a tunnel, whatever. When that happens, kindle jumps on 3g and starts to bill for premium 3g usage. It does it "secretly" and you don't even know it.

This is compounded by 100X for international travlers such as me and one could very well be hit with a hundred dollar roaming charge just to sych book or play on the experimental browser.

Paranoid people might liken this to cell phone companies that put an internet button in a place where you accidentally hit it so they can make added millions. However I would like to believe this is just an oversight on amazons' part and they will resolve it.

Namely we as customers should get a courteous pop up message when the kindle switches from the free wifi to the premium pay 3g.

One could just turn off all internet but then you cant use wi-fi either so nothing will work, sync or browsing.

Do you guys AGREE that we *should* be able to turn off PREMIUM billing 3g on our devices if we choose ?
Or do you guys DISAGREE and feel that Amazon should leave as-is and secretly pop on the 3g premium and that's just the way life goes.

Let me know please !

Thank you for reading

note: this does not apply for amazon purchases as 3g is free for that, since you are shopping at

Posted on Jan 15, 2013 5:44:51 AM PST
if you substitue the address in your kindle address by, the documents will only download when you're connected to wifi.

In reply to an earlier post on Jan 15, 2013 6:05:55 AM PST
Last edited by the author on Jan 15, 2013 6:08:43 AM PST
There is no such thing as a "roaming" charge on a Kindle. The only charges when travelling internationally is a charge to download a personal document (0.99/MB) and a $4.99/week fee to recieve all of your subscriptions automatically. That is it. There are no charges for simply syncing. Furthermore, you can turn off the 3G delivery of personal documents and even set a limit on that charge in the Manage Your Kindle page. (Personal Document Settings - Whispernet Delivery Options)

In reply to an earlier post on Jan 15, 2013 7:06:16 AM PST
Not true. As stated I use the experimental browser and continually use pdfs (you call them personal documents) instead of the DRM ebooks. As a result the impact to me is potentially huge. Sure I can turn off *all* but then I cant go on wifi either.

I can be surfing along on a long trip on the experimental browser, on my free wifi and wifi goes out and 3g will pop in. Then the charges start. I just verified this with amazon support. Its potentially very dangerous. You can be mid sync on free wifi and end up spending a boat load of money on 3g if it farts or doesn't connect.

again, amazon books and is free. PDFs are NOT free to sync nor is browsing. That's fair, but what I DONT like is they dont alert you 3g starts to bill. it just starts charging the premium rate.

In reply to an earlier post on Jan 15, 2013 7:08:25 AM PST
that's interesting to know ! thank you !!
however, emailing a single pdf at a time is extremely time consuming.

Anyone here wish kindle gave you the option to TURN OFF 3g premium billing ? Or how about a pop up saying ok premium billing is on, you sure you want that ?

In reply to an earlier post on Jan 15, 2013 7:10:20 AM PST
Simple, then use the Amazon system to view the PDF's as personnal documents and then you can control using 3g or not. It is YOUR choice to use the web browser instead of the Amazon system.

In reply to an earlier post on Jan 15, 2013 7:13:56 AM PST
You still have to pay.
So if wi-fi goes off for some reason, 3g premium kicks in. Amazon lets you sync DRM books free that you got on but not your personal docs or pdfs or anything else. I understand that .... not a problem.
What Im asking is we, as customers have the option to TURN OFF premium billing for 3g. So for example if you travel overseas you can get hit with some nasty premiums and amazon changes the rates to higher overseas as well.
Its a legit concern, ... any reason you guys are fighting to "not" have the option to turn off premium billing ?

gonna lower my rating on the 3g, you guys are too zealous I think.

Im more than reasonable here.

In reply to an earlier post on Jan 15, 2013 7:17:10 AM PST
Why is it Amazon's responsibility to monitor your usage for you? All of this stuff you're sending has nothing to do with them Amazon is a retailer. If you can't keep track of your own usage, why is that Amazon's problem?

Posted on Jan 15, 2013 7:18:04 AM PST
Guys, calm down. Im *not* saying anything bad about the Amazon kindle deity.
I', simply asking can we TURN OFF premium charges or at least get the token pop up letting us know that there will be a charge ?
Especially for those of us who travel overseas or don't have super stable wifi

Any reason you guys *must* keep secret 3g billing enabled?
Any reason you guys must "not" have a button to turn off 3g premium or get a helpful pop up letting us know charges are starting ?

In reply to an earlier post on Jan 15, 2013 7:18:32 AM PST
No, you're not very reasonable at all. You want amazon to set up a system for youto get free international communications, and somehow we are a problem.

In reply to an earlier post on Jan 15, 2013 7:19:48 AM PST
You really need to educate yourself as to how this works. You will be charged for each PDF download.

If you want to browse the net, get a tablet. You are being unreasonable.

In reply to an earlier post on Jan 15, 2013 7:21:22 AM PST
Again, try to read the messages.

I agree we *should* be charged if we roam 3g.

I just don't like the fact we get charged, without warning.
I have free wifi and free wifi hotspots. but they "do" go offline sometimes. when that happens 3g kicks in and starts to bill secretly.

Posted on Jan 15, 2013 7:22:58 AM PST
i just want to get a pop up when im being charged. simple. fair enough ?
if you read the post you see i like to use the browser on kindle like at the beach or outside cause its less glare than ipad.
anyone have a reason yet we should not get a simple pop up, hi, switching from free wifi to pay by the mb premium 3g. is this ok hit yes or no

In reply to an earlier post on Jan 15, 2013 7:23:25 AM PST
Jazzy_Jeff says:
What Amazon Kindle deity?? There is only one God....

In reply to an earlier post on Jan 15, 2013 7:24:38 AM PST
So now you know what may happen. Either live with it or change how you send these documents. Not amazons problem. Not my problem either.

In reply to an earlier post on Jan 15, 2013 7:25:40 AM PST
How does it feel to want?

I have NEVER been charged a fee on a Kindle and all of the 3G's ALWAYS show when the 3G is engaged.

In reply to an earlier post on Jan 15, 2013 7:26:24 AM PST
So far you guys dont like the fact i use the kindle to browse the net on free wifi, or that i use the kindle for wiki free on 3g or that i use the kindle internationally.

gosh i gave it a 5 star rating to avoid you guys going postal. just cause someone states room for improvement example letting us know when free wifi pops off and pay 3g pops on, you dont have to get all fired up.

any one have a reason yet not to get a simple message that we are being billed per doc now instead of free ?

In reply to an earlier post on Jan 15, 2013 7:29:24 AM PST
Again, I travel a lot. Internationally as well.
If you don't check that device for the icon and you start to sync you are in big financial trouble.
I'm saying it would be nice to have get a simple message "hi, you are being charged premium 3g rate now"
still waiting ... any of you angry folks have a reason that should not be in there ?

In reply to an earlier post on Jan 15, 2013 7:29:56 AM PST
Jazzy_Jeff says:
My account is set up so I can't be billed for documents. So no problems here.

In reply to an earlier post on Jan 15, 2013 7:30:33 AM PST
**Meya** says:
The change in the icon is the notice/message. If you can't pay attention to that, it is your issue, not Amazon's.

Posted on Jan 15, 2013 7:31:49 AM PST
Again guys ...
A. You have the option to turn off 3g premium. Good for when kids use the kindle too right ? On vacation with the kids and the kid pops on the experimental browser and you get a 300 dollar bill. reason again to not have that is ... what again ?
B. You at "least" get a pop up, hi ... we have switched off wifi and you will be billed per mb for this usage.
please note: internationally the rates soar as well

In reply to an earlier post on Jan 15, 2013 7:32:31 AM PST
Yes, there is a reason. The reason being that Amazon should not be expected to pay for your PDF transfers. You wish to abuse what is offered for free rather than pay for it.

Get a 3G account and a tablet instead of proposing to rip off Amazon for a data account. Your sense of entitlement is astonishing at the least.

In reply to an earlier post on Jan 15, 2013 7:33:03 AM PST
Why on Earth would any of us care what rating you gave the Kindle? That's the second time you've mentioned that, so you obviously think it should matter to us. Why would it?

In reply to an earlier post on Jan 15, 2013 7:34:05 AM PST
Then send your suggestion to We customers can't change anything.

In reply to an earlier post on Jan 15, 2013 7:34:34 AM PST
Think of it as a learning lesson. If you cannot be bothered to look at the icon that tells you when the device is in the 3G mode, perhaps you should keep the connections turned off.
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This discussion

Discussion in:  Kindle forum
Participants:  28
Total posts:  81
Initial post:  Jan 15, 2013
Latest post:  Sep 23, 2015

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