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Kindle Fire Battery Failure

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Showing 1-25 of 28 posts in this discussion
Initial post: Oct 3, 2012 8:17:21 PM PDT
Helana says:
I bought my first fire in January and the battery went bad within 3 months. Amazon quickly replaced it, but the battery in the replacement just went bad tonight. Another replacement is on the way, but I was wondering if it is common for the battery in the fire to go bad or if I am just having bad luck. Amazon has assured me it is nothing I am doing wrong which makes me think this is a design flaw witht the first generation fires. Has anyone else had this happen to them?

Posted on Oct 3, 2012 8:27:53 PM PDT
Some 1st Gen Fires had bad batteries that would either not accept or hold a charge, or expanded and "puffed out" the case of the Fire. Amazon has replaced these types of units as far as I know. I do not think is a "common" issue, but when you sell thousands and thousands of units, some are bound to have issues.

In reply to an earlier post on Oct 3, 2012 8:30:22 PM PDT
Rogue says:
Helana: What exactly is going wrong with the battery?

In reply to an earlier post on Oct 3, 2012 8:33:27 PM PDT
Helana says:
It will no longer accept a charge. The same thing happened to both of them.

In reply to an earlier post on Oct 3, 2012 8:36:01 PM PDT
Helana says:
Thanks for responding. I used to spend hours in these discussion forums, then I got my fire and started spending less and less time on the computer and in the discussions. I wasn't sure if this had been an issue that had been covered over and over and I had just missed it.

Posted on Oct 4, 2012 3:02:38 PM PDT
Helana, did you ever try a hard reset (hold power button down for 30 seconds then release) to try to fix the battery charge issue? Sometimes the software goes out of synch and resetting fixes it. I have done the reset several times and it has always fixed any issues I have had with my KF (which i have had since last Christmas).

In reply to an earlier post on Oct 5, 2012 12:04:11 PM PDT
Helana says:
I tried that. No luck. But thanks for the suggestion. My replacement fire should be there when I get home from work. I am just concerned that the same thing has happened to two fires. Maybe the third time is the charm.

In reply to an earlier post on Oct 5, 2012 4:06:03 PM PDT
Last edited by the author on Oct 5, 2012 4:06:26 PM PDT
jsh1120 says:

When you receive your replacement, take a look at the thread below. Unless you have a hardware problem, (e.g. faulty charger, loose or deformed charge port on the KF, bad battery (rare)) it's likely that following the procedure outlined in the thread will prevent the problem from recurring.

In reply to an earlier post on Oct 6, 2012 2:49:51 PM PDT
Helana says:
WOW. Thanks for the info. That may be part of the problem. I'll try it.

Posted on Oct 6, 2012 3:01:01 PM PDT
I'm getting error "Battery too low to power on, please connnect the charger and wait 15 minutes before swithing on your kindle again". I have it plugged in but it's not charging. Try pressing the power button for 30 seconds and it did nothing.

In reply to an earlier post on Nov 28, 2012 5:40:05 PM PST
Lacey says:
Ha! This just happened to mine!

Posted on Dec 7, 2012 11:18:05 AM PST
D. Braun says:
Wow, this just happened to my KF, wouldn't charge or turn on. Tried the 30 second hold x2, now it's charging. Thanks, hope this brings it back to life.

In reply to an earlier post on Dec 25, 2012 9:25:10 AM PST
C.Andrews says:
Yes because mine did the same thing...I just want my money back they replaced mine twice and their no good using plug after plug this product is not worth the two hundred dollars spent on it.

Posted on Jan 2, 2013 9:05:55 AM PST
Joanna says:
Battery to low to power on !!!! What is this please wait 15 minutes and try again ? Ok still doesn't work now what??

Posted on Jan 2, 2013 9:28:16 AM PST
R. Sellner says:
I believe my port has become pushed back/loose and am having trouble re-charging it. I don't think it's the battery. Are there any fixes for this? How do we know the charges for sending a Kindle Fire in for repair and where to send. Would it be best to buy a new battery and the tool to open the case and just try and tighten in back in place myself? Any help appreciated. I've only had this for a year.....hmm the warranty just ran out.

Posted on Jan 11, 2013 8:07:26 AM PST
it seems my cord is lose and will not connect I have to move the cord around until I
hit the connection what do you suggest I do

Posted on Jan 11, 2013 8:55:14 AM PST
Bill Hansen says:
Paul - sounds like you have a loose charger socket on your KF. If it were I, I'd phone Customer Service and arrance to send my KF back for servicing. I know it's no fun to be without the unit for (at least) several days, but I don't think there are other good choices.

In reply to an earlier post on Jan 11, 2013 9:00:39 AM PST
Mike says:
To my knowledge, Amazon does not "service" the Kindles. What they do do is replace if within warranty, or offer a discount on a replacement if out of warranty.

Posted on Jan 11, 2013 9:15:32 AM PST
R. Sellner says:
I ordered a new battery kit with the tool to open it up. I figure if I can open it I can fix the loose port myself. I know it's a risk. But I didn't pay $200 for one years' use and then get to pay to send it back to be fixed. But I'm a cheap butt and do-it-myselfer for the most part.

In reply to an earlier post on Jan 11, 2013 9:25:43 AM PST
Mike says:
Well, like I said R. Sellner, Amazon ain't going to service it. Good luck on your effort. If you are successful (or not), why not come back and let the rest of us know how it worked out for you? That would be really useful information.

Posted on Jan 12, 2013 1:12:20 PM PST
J.PHer says:
I have had all of the above happen. I have called Amazon and they just logged the issues on my account but didn't offer any replacement, even for the charger that has uneven prongs and doesn't work on my Kindle fire. Yes I told the guy I had to use my cell phone charger to charge the Kindle, and he said okay and didn't even offer a replacement.

Posted on Jan 12, 2013 2:28:06 PM PST
I don't have anything to contribute except my own frustration for the same situation! I loved my Kindle Fire when it was working, unfortunately that is not the case anymore. I have had problems with the battery not charging for several months but have always been able to fight with it until it would work. Now nothing I do is working. Of course I was in the middle of a good book that I am going to have to buy in a hard copy to get to finish! Grrrr

In reply to an earlier post on Jan 12, 2013 3:18:31 PM PST
Rogue says:
Don't just give up so easily. Place another call on Monday and speak to someone in the Spokane call center. Amazon has replaced out of warranty units. They take them on a "case by case" basis so you really need to plead your case a little more effectively. Good luck!

In reply to an earlier post on Jan 12, 2013 3:20:47 PM PST
Rogue says:
See my above response. In the meantime, if you have a computer, install the Kindle app and register it to your same account. All of your Amazon content will be available in the "cloud".

In reply to an earlier post on Feb 25, 2013 4:05:54 PM PST
i'm having same problem. Can't re charge! HOW DO I GET A NEW BATTERY? ......
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Discussion in:  Kindle forum
Participants:  19
Total posts:  28
Initial post:  Oct 3, 2012
Latest post:  Jul 12, 2014

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