Customer Discussions > Kindle forum

Amazon App crashes on KF HDX 8.9


Sort: Oldest first | Newest first
Showing 1-10 of 10 posts in this discussion
Initial post: Jul 5, 2014 12:06:41 PM PDT
Geppetto says:
My wife received her new KF HDX 8.9 last week. We are having a problem where we start the Amazon app and it crashes. At first it appeared to be when we were typing something for a search, but I noticed we can start the app, not do anything, and it will close.

Any ideas?

Thanks!

In reply to an earlier post on Jul 5, 2014 12:10:11 PM PDT
Amazon ... *app* ... ??

In reply to an earlier post on Jul 5, 2014 12:34:49 PM PDT
Ummm....there is no Amazon app for the KF HDX. Are you talking about a game app for the KF HDX?

Posted on Jul 5, 2014 12:45:32 PM PDT
Geppetto says:
Excuse me, I meant to say 'Shop Amazon' app.

...didn't think it would make that much of a difference.

In reply to an earlier post on Jul 5, 2014 12:49:40 PM PDT
Okay, got it. I personally don't care for the Shop Amazon app. Have you tried removing and reinstalling the app on the KF HDX?

In reply to an earlier post on Jul 5, 2014 1:15:49 PM PDT
just use the web tab and navigate to amazon.com to shop

In reply to an earlier post on Jul 5, 2014 1:35:49 PM PDT
Try resetting your Shop Amazon App.

On your Home page:

* Swipe down from the top of the screen
* Settings > Applications > Manage All Applications
* Swipe down to the App in question
* "Clear Data"

Posted on Jul 5, 2014 2:05:51 PM PDT
AbdulS says:
If that doesn't work try clearing the data on the Launcher.

On your Home page:

* Swipe down from the top of the screen
* Settings > Applications > Manage All Applications
* Locate and Tap on Launcher
* Tap on Force Stop
* Tap on Clear Data.

Then return to the home screen and follow all the prompts (you will have to select a time zone again)

Posted on Jul 9, 2014 10:07:53 AM PDT
Geppetto says:
*~*Pineapple*~*Kindle Forum Pro*~* - Thanks for the suggestion. It appears that it worked. I was able to start the app and use it for a while without it crashing. It is disappointing to know this app failed right out of the box...

AbdulS - Thanks for the suggestion. Fortunately, I didn't need to get that far. I will, however, save your tip for later! It may come in handy.

Monikat de BratKat, what is this 'web tab' that you speak of? I do not see an app called web tab.

The Posting Guidelines prohibit me from thanking the other contributors properly, but be assured I appreciate your comments to help me resolve this issue.

In reply to an earlier post on Jul 9, 2014 10:23:36 AM PDT
A. Dietz says:
The web tab isn't an app, it's a tab along toe top of the home screen, along with Books, Videos, Docs, Apps, and so on. Tapping on the Web tab loads the web browser.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


 

This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  10
Initial post:  Jul 5, 2014
Latest post:  Jul 9, 2014

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions