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Customer Discussions > Kindle forum

apps wont download!

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Showing 1-4 of 4 posts in this discussion
Initial post: Nov 20, 2012 11:01:19 AM PST
M. Keesee says:
I got my kindle fire HD yesterday and purchased an app from the store...plants vs zombies. I tried all night to get it to load. It gets to 9% and stops. I did get a mahjong game to load this am so I retried zombies and it doesnt work still. I ordered Angry Birds in Space and it doesnt show up on my device to down load. What am I missing?

In reply to an earlier post on Nov 20, 2012 11:05:58 AM PST
Just a thought...Perhaps your new Kindle was not finished with its updates before you started adding apps? I believe it was probably shipped with the first round of Kindle Fire software, and since it first was boxed up, there have been updates. Give it a few hours and see what happens. If still having problems, then try a hard reset.

Posted on Nov 20, 2012 11:08:14 AM PST
Last edited by the author on Nov 20, 2012 11:16:32 AM PST
M. Keesee says:
what is a hard reset? Hold down the power button? Right now I cant seem to get the power button to work. Should it wake up the kindle when I press it? The only way I can wake it up is to close and open the cover

Okay resolved the power button problem...The cover was not seated properly so it was slightly depressed. Did the restart and my birds are there and zombies are reloading. I think it is working...thanks for the advice

In reply to an earlier post on Nov 20, 2012 11:12:08 AM PST
Last edited by the author on Nov 20, 2012 11:16:04 AM PST
Here is the Kindle Troubleshooting page:

Choose your model and follow the directions. Good luck.

If resetting doesn't work, use the "Contact Us" link to contact Customer Service:

(sorry for the multiple edits)
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Discussion in:  Kindle forum
Participants:  2
Total posts:  4
Initial post:  Nov 20, 2012
Latest post:  Nov 20, 2012

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