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kindle scam! beware!!

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Showing 1-19 of 19 posts in this discussion
Initial post: Oct 8, 2013 3:38:44 PM PDT
MayonakaRyuu says:
So, I was attempting to sell my Kindle Fire. A buyer emailed asking for the serial number to make sure it's valid. I didn't see an issue with it, so I sent it.

A few hours later...I check my Amazon account while uploading music and my Kindle is NO LONGER LISTED. There is a scam where people get your Kindle Serial Number then call Amazon list it lost or stolen then a get a new free one mailed to some other address. So just a lesson, don't throw away your boxes and if you plan or selling your Kindle, don't give out the serial number!

I'm talking with Kindle Support and they confirmed my Kindle was reported lost/stolen and now I'm trying to figure out how to fix it! I didn't even know there was such a scam until I looked it up.

Posted on Oct 8, 2013 3:49:28 PM PDT
JoshuaJohn says:
You should sell through paypay, where this may not have happened. I applaud you for being honest and trusting others, but all are not as honest as you. I would think amazon could stop the replacement order to the crook.

In reply to an earlier post on Oct 8, 2013 3:54:53 PM PDT
Artist says:
Correct, one should not give a serial number to anyone. However, Amazon is not going to take a "stolen" report from just anyone. You have to prove that you're the owner, and unless you gave a lot more personal information, the serial number alone is not proof.

Also, Amazon does not send a replacement Kindle for a lost or stolen Kindle. The warranty doesn't cover lost or stolen devices, only damage. The extended warranty doesn't cover lost of stolen Kindles, either. They might offer a discount on a new Kindle, but I doubt that they'd even do that without proof that the person on the phone is the person who owns the Amazon account to which it was registered.

In reply to an earlier post on Oct 8, 2013 3:55:12 PM PDT
MayonakaRyuu says:
I will try that, but after a lengthy discussion time. Danica from Amazon was able to find AND reinstate my kindle!? So customer service has come through again!

Posted on Oct 8, 2013 4:12:47 PM PDT
M. Barnard says:
Thank you I hope it works out for you

In reply to an earlier post on Oct 8, 2013 4:42:22 PM PDT
There have been a few instances where people have checked a serial number with Amazon before buying, and been assured it's not a stolen device, but then the lost/stolen report is made subsequently and the kindle is (rightly) deregistered. In other words, getting the serial number isn't a sufficient guarantee.

When I sold a kindle on ebay, I provided not only the original box and all documentation, but also the receipt and shipping docket, to prove my ownership and right to sell it.

In reply to an earlier post on Oct 8, 2013 5:15:39 PM PDT
Artist says:
Who then makes the lost/stolen report? The real owner or the fake buyer?

I recently called CS because I had a problem registering my new Fire HD. Even though I went through the Contact Us button (which proved that I was using my Amazon account), I still had to confirm my name and address for them. How can the fake buyer just call CS and report the Kindle has been lost or stolen if it's never been registered to their account? What do they get out of it, other than causing mischief to the real owner? I'm not challenging your info, I'm just interested in how it's done and why it's done.

As I wrote, Amazon won't replace a lost or stolen Kindle for free, so that part of the OP was incorrect.

In reply to an earlier post on Oct 8, 2013 5:24:36 PM PDT
MayonakaRyuu says:
I had my first name on the email rsponse. And the rep told me it had been reported. I sent her the email correspondence and answered questions regarding my kindle and she re registered it. There are forums ibsaw about people talking about doing this type of scamming. Its crazy!

In reply to an earlier post on Oct 8, 2013 5:25:51 PM PDT
Oh I agree, Artist. There are all sorts of holes in the OP's account.

No, what I'm saying is that I think there could well be cases where person A steals a kindle from person B, and offers it for sale promptly. Person C is a prospective purchaser and asks for the serial number, checks it with Amazon, gets the all clear and goes ahead with the purchase. Then at some point after the sale, person A discovers their kindle is missing and reports it lost/stolen, whereupon it's deregistered. Person C loses out, but not because they failed to do a serial number check prior to purchase.

Posted on Oct 8, 2013 5:27:52 PM PDT
MayonakaRyuu says:
And the fake buyer makes the report. Im guessing if you have the replacement policy/protection plan maybe it works? I'm not sure of specifics. Im just happy I caught it aand its been resolved!

Posted on Oct 8, 2013 8:10:16 PM PDT
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In reply to an earlier post on Oct 8, 2013 8:47:53 PM PDT
M. Ratcheson says:
Or accept the paltry amount you get from the electronics trade in site here on Amazon. I used it for my first generation Fire, but I wouldn't bother with either of my eInk Kindles.

Posted on Oct 8, 2013 8:51:29 PM PDT
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Posted on Oct 9, 2013 3:12:04 AM PDT
Just Peachy says:
I sold my 7-inch Fire locally. I met the person at a McDonald's. Showed them the Fire worked, then deregistered while we sat there and gave them a chance to register to their account. We were both happy with the transaction.

Posted on Oct 9, 2013 6:11:34 AM PDT
Last edited by the author on Oct 9, 2013 6:36:15 AM PDT
To those who think the scam can't work, it can.. to a point. From a quick search it looks like the OP is using the same username on many social networking sites. There is a type of phishing scam tactic out there called social engineering. It's used mostly for ID and account theft. One form is the one that most people know about.. those emails you get telling you you won the lottery, some royal in Nigeria needs to get money out, you bank account was closed, etc. Another form is where the potential thief will use multiple social networking sites to gather as much personal information as possible. Using the same name on many sites makes that easier. They will also try to contact you to gain some info that they could not of otherwise gathered. The "give me your Xbox live ID and PW and I'll give you points/achievements" scam is an example of that. Then they use the information gathered to scam company CS reps into thinking they are you in order to gain even more personal info. Once they have gathered enough info they can steal accounts and IDs. In this case the scammer could have gained just enough info (name, address, email, etc) to convince a CS rep that they were the OP and get the Kindle unregistered and "reported" stolen.

I'm not sure about the replacement part. Amazon doesn't replace lost/stolen Kindles and I don't know of any 3rd party plans that do other than home insurance. I guess they could use their own insurance to pay for a replacement if they report it stolen as they could create a fake receipt using the serial number. But that's a pretty high risk thing to do given the relatively low value of a Kindle and how in most states that type of insurance fraud is a felony.

In reply to an earlier post on Oct 9, 2013 6:36:29 AM PDT
When I worked retail, associates who figured out scams got an Atta-Boy or Atta-Girl in their file, a new uniform shirt, lunch, and they got to write up their description of what happened, and it was sent out to the whole chain, for all the associates to read and be educated about the scam. It was kinda cool ... y'know ... for being a retail thing.

I got to write one, once. A customer comes in, buys a crapton of stuff, making sure that they have some big comforter or pillows or stuff that has to go in the BIG bags. Then they'd have *several* smaller bags. And it would be distinctive items. Epi-Lady. Water Pik. Wahl trimmer. Smaller, higher-ticket items that would all fit in a "medium" bag together.

They take everything with them. Then about 30 minutes later, the phone rings, and someone says, "Hi. I just got home, and I have an extra bag. I must have picked up someone's bag by mistake. It has an Epi-Lady, a Water Pik, and a Wahl trimmer. I'll bring it back right after I pick up my son from school!"

Then the phone rings AGAIN, and it's someone going, "I spent like $600 there, but I'm missing a bag. I had that huge comforter set, do you remember? I'm missing an Epi-Lady, a Water Pik, and a Wahl trimmer."

Well, GLORY BE. Someone JUST called and said they FOUND your bag and are bringing it back.

Naturally, the SECOND caller comes back to the store and says, "I'm the one who lost their bag." The hope is that the associate will GIVE them duplicate items, AGAINST the bag that is *supposed* to be coming back from the Honest Soccer Mom who called first.

Of course, there is no Honest Soccer Mom. Honest Soccer Mom, with the receipt, takes the "found" items back to a different store location, gets her money back, but her partner in crime HAS those items.

THEN, they can return THOSE items (without a receipt), for store credits, and there's a whole different set of scams that people do with those things. It's amazing how people who live by their wits *could* get legitimate jobs, but prefer to bamboozle other people for a living.

In reply to an earlier post on Oct 9, 2013 7:56:16 AM PDT
Dragi Raos says:
That's how I bought my spare Keyboard several years ago.

In reply to an earlier post on Oct 9, 2013 7:57:50 AM PDT
Last edited by the author on Oct 9, 2013 7:58:40 AM PDT
MayonakaRyuu says:
I do use this username alot, I will admit. It helps keep confusion down on my end. But, I'm going to make some changes. I will stick to in person trades/sell. Like I said the CS reps asked a lot of personal questions regarding when it was purchased etc. But I think using my personal email address vs my dummy address made it easier for the scam to succeed.

In reply to an earlier post on Oct 9, 2013 10:31:32 AM PDT
Ripley says:
This makes me feel better about the hefty commission I give Amazon every time I sell a Kindle through them. Glad you got it sorted out!
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Discussion in:  Kindle forum
Participants:  13
Total posts:  19
Initial post:  Oct 8, 2013
Latest post:  Oct 9, 2013

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