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Customer Discussions > Kindle forum

Kindle screen not turning on


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Showing 1-25 of 28 posts in this discussion
Initial post: Jan 25, 2012 10:56:00 PM PST
Jenny H says:
bought my first kindle 2 months ago and was working fine until yesterday. Screen went black and it has not turn back on. going on 2 days now. Anyone has any advice on what i should do?

In reply to an earlier post on Jan 25, 2012 11:04:58 PM PST
Jenny - Try rebooting it.

Since you do not specify which Kindle you have, here are instructions for all models:

For the Fire:
Make sure it's fully charged. Unplug the Fire.
Hold the power button in for 30 seconds (count them).
It should then reboot. The "kindle fire" screen will
appear for a couple of minutes while it's coming back on.

For e-ink Kindles:
For 2nd, 3rd and 4th Generation, Touch and DX Kindles:
Make sure it's fully charged. Unplug the Kindle.
Slide the power switch over (or press the power button) for 30 seconds (count them).
PUT IT DOWN AND DON'T TOUCH IT. It may take a few minutes to reboot.
Then turn on wireless and your books and Collections will repopulate.

For 1st Generation Kindles:
Leave it plugged in. Slide the cover off the back, and insert a paper clip or similar tool into the reset hole on the back.

Posted on Jan 25, 2012 11:10:56 PM PST
Jenny H says:
Pineapple thanks i did as you suggested and it worked. It was the Fire.

In reply to an earlier post on Jan 25, 2012 11:14:47 PM PST
Jenny - You're welcome.

Posted on Feb 14, 2012 5:12:12 PM PST
C. Howes says:
Thanks, you saved me too!

Posted on Mar 16, 2012 5:59:16 PM PDT
Yes, thanks!

Posted on Mar 22, 2012 12:15:28 PM PDT
kindle touch...My kindle was updating and it seem as if it froze..what can i do?? help please!!! thank u!!

In reply to an earlier post on Mar 22, 2012 12:18:04 PM PDT
Hold the power button for 30 seconds to reboot it. Set it down and wait, it can take a few minutes.

Posted on Jun 2, 2012 7:22:04 AM PDT
Annie says:
Hi, I have a kindle (newest standard version) and i tried the above and it hasn't worked. When i connect the kindle to my computer to charge it has a yellow/orange light. Then when i unplug it the light is green (which i thought would indicate that its charged). Yet it still wont turn on. When i hold down the power button for 20 seconds the green light flashes like it does when i normal turn it off/put it in sleep mode. So it seems like its on but nothing is showing up. The screen is also periodically flashing as if its trying to work (flashing from white to a darker colour). This occurs both while its connected to the computer and also when i have disconnected it. One more thing - when the kindle is connected to my computer (Macbook Pro) the kindle icon doesn't show up on the desktop. I haven't dropped or damaged it in any way. Please help!

Posted on Jun 13, 2012 5:49:10 PM PDT
AbbyNormal says:
Thanks Pineapple. You're the bee's knees.

In reply to an earlier post on Jun 13, 2012 6:13:26 PM PDT
Annie, you have to leave it plugged in until the green light comes on on your Kindle.

You should really get Kindle US Power Adapter (Not included with Kindle or Kindle Touch). It charges the Kindles fully in about 1 hour.

In reply to an earlier post on Jul 1, 2012 5:50:38 AM PDT
Thanks for the kindle fire instructions. it worked!

In reply to an earlier post on Jul 2, 2012 8:05:04 AM PDT
Tried paper clip in reset hole, nothing happened. Other suggestions?

In reply to an earlier post on Jul 2, 2012 8:06:17 AM PDT
Just Peachy says:
Are you sure you have a First Generation Kindle?
Did you try holding the power button for 20 to 30 seconds?

In reply to an earlier post on Jul 3, 2012 7:28:40 AM PDT
Yes, multiple times to no avail.

In reply to an earlier post on Jul 3, 2012 7:32:17 AM PDT
Just Peachy says:
Is your Kindle charged?

If so, you should click on Help - Kindle Help and click the Contact Us button to contact customer service. If you have the first generation Kindle, there isn't much they can do but they might be able to offer you a refurbed newer model at a discount.

Posted on Jul 23, 2012 2:13:01 AM PDT
Holding the power button for 30 seconds worked for me - but as others have said, you do have to count them! What I wonder is why my kindle needed rebooted in the first place?

Posted on Sep 6, 2012 7:35:35 AM PDT
Thank you...

Posted on Sep 6, 2012 7:52:19 AM PDT
L. Hill says:
Meek...like many computers...sometimes the "electrons" don't line up!!! hahaha...seriously, sometimes they just need a "reboot" - it clears any flags that might be set in the "check register" areas, and resets various counters back to zero or null...I have had to reboot my Fire several times in the last couple of weeks...which seems strange, as these are the first times in many months...hope that doesn't indicate a problem...

In reply to an earlier post on Nov 15, 2012 10:38:48 AM PST
Can I like this. I want to like this. Thank you for a solution. I was about to lose my mind.

Posted on Nov 21, 2012 11:34:50 AM PST
Last edited by the author on Nov 21, 2012 10:40:45 PM PST
a.nall says:
I've tried rebooting my knidle fire multiple times but still nothing. All it shows is the screen likes its turning on but never goes any further?

In reply to an earlier post on Mar 11, 2013 6:42:11 AM PDT
Lainee62 says:
Thanks so much. That worked for my Fire as well.

In reply to an earlier post on Aug 10, 2013 6:05:39 AM PDT
My screen is like half on and half off. it won't do anything

Posted on Feb 21, 2014 10:49:23 PM PST
Antariksh says:
Hey it worked! thanks a lot Pineapple!

In reply to an earlier post on Mar 3, 2014 7:37:54 AM PST
J. Calarco says:
Thanks so much!! That worked perfectly on the 1st try
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Discussion in:  Kindle forum
Participants:  24
Total posts:  28
Initial post:  Jan 25, 2012
Latest post:  May 9, 2015

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