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Customer Discussions > Kindle forum

Defective Kindles


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Showing 1-25 of 28 posts in this discussion
Initial post: May 31, 2014 5:46:09 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on May 31, 2014 6:02:00 PM PDT
I have to believe it's something you are doing to cause that many failures.

In reply to an earlier post on May 31, 2014 6:03:07 PM PDT
Dawn says:
Uh yeah 7 in a year?

In reply to an earlier post on May 31, 2014 6:03:21 PM PDT
I concur.

Posted on May 31, 2014 6:21:31 PM PDT
[Deleted by the author on Jun 1, 2014 6:13:58 PM PDT]

In reply to an earlier post on May 31, 2014 6:28:42 PM PDT
How did they not take care of you? Did they not provide a replacement?

In reply to an earlier post on May 31, 2014 6:34:40 PM PDT
Jazzy_Jeff says:
Most companies make you send in your device to be fixed. They don't give you a new one. Amazon gives you a replacement instead of making you wait. If they repaired yours it still wouldn't be new.

Posted on May 31, 2014 10:46:43 PM PDT
Jay says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jun 1, 2014 5:17:59 AM PDT
Trouble says:
I have at least ten working kindle Fires on my account, 7 of which were added in the last year. All of them work perfectly.

Maybe they just don't like you?

In reply to an earlier post on Jun 1, 2014 5:24:36 AM PDT
CBRetriever says:
and I got my first one in October/November 2012 and just ordered a second 1st Gen Kindle Fire HD (under 99 euros, for a brand new one, so that's quite a deal)

In reply to an earlier post on Jun 1, 2014 6:05:16 AM PDT
>>The replacement I received today is one of the ones I had sent back within the last month because it would not turn on. The odds of my getting two different kindles that will not turn on are astronomical. I feel I received the same one. Twice.<<

I'd say the odds of the one you sent back happening to be sent out to you (specifically) again are equally astronomical. Particularly since if a kindle is defective Amazon sends out a replacement BEFORE you send the non-working one back. But if you actually have *proof*, instead of just a feeling, that you've got the same kindle back - like, for example, you've recorded the serial number and found a match between a returned one and the one you've got now - I've got some good news for you! The SquareTrade insurance you took out on that device will cover it.

Seriously, have you not even considered the possibility that the common link between all these defective kindles is YOU?

In reply to an earlier post on Jun 1, 2014 8:56:02 AM PDT
Carbonbased says:
Don't be ridikalus! It can't POSSIBLY be the OP. Putting seven Fires back into the same toxic environment (magnets?) and they all fail means nothing!!

Posted on Jun 1, 2014 9:07:13 AM PDT
Caronbased....maybe his electrical system has something wrong that is blowing the kindle or maybe the handling of the kindle is making it break. You can't say that it isn't the OP anymore than we can say it is. It is OUR OPINION from each of us owning multiple kindles over the years. I have 3 that I have purchased from ebay that all work excellantly. 7 Kindles in one year???? Really??? Do you really think Kindle would actually send out 7 defective kindles?? Think this through

Posted on Jun 1, 2014 9:29:21 AM PDT
CBRetriever says:
could be not using a surge protector

In reply to an earlier post on Jun 1, 2014 9:37:09 AM PDT
Jazzy_Jeff says:
People who don't use surge protectors deserve what they get. My sisters roommate learned that the hard way when it fried his computer during a power outage.

In reply to an earlier post on Jun 1, 2014 9:43:53 AM PDT
CBRetriever says:
I had one get fried while using a fairly expensive, highly rated surge protector 3 days before I left the US - my husband and I were going to use it and my laptop to keep in touch during the move (I went ahead by a few weeks). This move he has his laptop and I just bought him a first Generation Kindle Fire HD (under 100 euros on amazon.fr) so we can Skype

In reply to an earlier post on Jun 1, 2014 10:40:16 AM PDT
B. Marks says:
The odds of having a problem due to current are greatly increased with a good surge protector but it can still happen. Nothing is perfect.

Personally I use an APC UPS which is an isolator. City power never touches any of my devices. They run off the battery in the UPS. City power just keeps the battery charged. This is much, much safer than a surge protector but it's still not perfect. Things can happen and sometimes they do.

Barry

In reply to an earlier post on Jun 1, 2014 11:32:03 AM PDT
Artist says:
I'm pretty sure Carbonbased was being sarcastic.

In reply to an earlier post on Jun 1, 2014 11:42:24 AM PDT
Pffffffffffffffft. Amazon has the best customer service in the world. I have 3 Kindles. All work and have worked since Amazon invented the Kindle (for my First one), the Kindle Fire (my second) and the Kindle Fire HD (my third).

The first gen Fire did have the charging port issue 1 month before the warranty ran out. They replaced it and the replacement is still running happily along.

Posted on Jun 1, 2014 11:46:59 AM PDT
Artist says:
I have four Kindles, the first one purchased in February 2010. They are all still working great, and I never had a problem that couldn't be solved with a hard reset.

In reply to an earlier post on Jun 1, 2014 11:49:03 AM PDT
Some people cannot recognize the font.

In reply to an earlier post on Jun 1, 2014 11:52:11 AM PDT
Toby John says:
I have to say that whatever device it would be, an Amazon device or an Apple device or a Samsung, Toshiba, etc. - after I had ONE replacement, for WHATEVER reason, I would not even go for replacement #2, no matter the cost involved. I would choose a different manufacturer, and I would let friends and family know the issue(s) I had, but I wouldn't think of opining to strangers on a forum about *7* replacements. It does not, shall we say, put your thought processes in the best light.

In reply to an earlier post on Jun 1, 2014 12:34:35 PM PDT
Now that I'm awake I can clearly see that. Should have had my four coffees before reading post

In reply to an earlier post on Jun 1, 2014 12:44:27 PM PDT
Artist says:
I think it's because you (like me) was still shaking your head at the original post. :-)

In reply to an earlier post on Jun 1, 2014 1:06:09 PM PDT
Probably so. I mean really 7 Kindles in 1 year. Do we even think Amazon would go that far?? I mean you got to cut the string at some point
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Discussion in:  Kindle forum
Participants:  17
Total posts:  28
Initial post:  May 31, 2014
Latest post:  Jun 1, 2014

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