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Downloading error on iPad


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Showing 1-14 of 14 posts in this discussion
Initial post: Nov 29, 2012 10:15:57 AM PST
I bought a book and had it sent to my iPad. But the book image shows "Downloading error" and I can not correct that. What's going on and how can I get my book?

In reply to an earlier post on Nov 29, 2012 10:24:57 AM PST
Dittie says:
We're just a bunch of other customers, not Amazon. That's not to say someone here can't be of help but we'd really need a little more information. What e-book is it? Is it by any chance one that's only supported on some devices? Is your app up-to-date? Did your iPad lose connectivity during the download?

Posted on Nov 29, 2012 10:33:35 AM PST
c tucker says:
I have same error on m iPad :(
Tried downloading through wi if and 3G, neither work

In reply to an earlier post on Nov 29, 2012 10:40:50 AM PST
Dittie says:
Dude, a little help here, huh?

Posted on Nov 29, 2012 10:44:18 AM PST
What agrivate's me is this is a random event. I buy books all the time from Amazon and the books show up on my Mac iPad instantly. But this is the second book that won't download. The title and cover image appears but the text won't down load - so I'm out the $$ that I paid and nobody at Amazon can tell me what happened or how to correct the problem

In reply to an earlier post on Nov 29, 2012 10:49:20 AM PST
Dittie says:
You know you can return the e-book for a refund, right? Or you could tell us what the e-book is so that someone here might be able to help you.

In reply to an earlier post on Nov 29, 2012 12:28:19 PM PST
Last edited by the author on Nov 29, 2012 12:29:32 PM PST
thanks the titles are "Deep Down: a jack reacher story" and The Drop (a Harry Bosch novel). This is the first time I've had problems downloading to my iPad.

In reply to an earlier post on Nov 29, 2012 12:39:11 PM PST
Last edited by the author on Nov 29, 2012 12:39:35 PM PST
Dittie says:
Not that it tells us much but I don't have any trouble downloading both those samples. Have you checked for an app update? Have you rebooted the iPad? Have you tried sending them from the Manage Your Kindle page? If you've tried those things, the next best bet is to contact Kindle customer service. Click on the blue Help link at the top of this page, then the yellow Contact Us button.

ETC

Posted on Nov 29, 2012 1:23:55 PM PST
EvilDoctorK says:
I am getting this today too .. Error whether downloading from the App or trying to push from the website

I noticed there was an update to the Kindle App today .. Presume it's connected to this

Posted on Nov 29, 2012 1:25:11 PM PST
EvilDoctorK says:
I am getting this today too .. Error whether downloading from the App or trying to push from the website

I noticed there was an update to the Kindle App today .. Presume it's connected to this

Posted on Nov 29, 2012 2:06:09 PM PST
Jakob Bovin says:
Me too. Obviously a 'class problem' with amazon's kindle service or app. Amazing that these things are not tested properly before updates and service is not fault redundant... Wonders of modern technology!

Posted on Nov 29, 2012 2:12:39 PM PST
Dittie says:
It's a little difficult to pin it down to the update in particular or the app in general if peoply say they had the same problem but don't mention whether they did or didn't install the update.

In reply to an earlier post on Dec 1, 2012 9:17:27 AM PST
Gentlepeople: I am a bit relieved tinged with a bit of feeling foolish. After all the ranting I did I found the missing book sitting in the shelf on my Kindle Fire which was appropriated some time ago by my better half. I still don't understand why it also showed up on my iPad.

Thank you all for your helpful suggestions

In reply to an earlier post on Dec 1, 2012 9:22:08 AM PST
Dittie says:
No problem. Thanks for letting us know. Now you have to buy your better half her own iPad? lol
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Discussion in:  Kindle forum
Participants:  5
Total posts:  14
Initial post:  Nov 29, 2012
Latest post:  Dec 1, 2012

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