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Kindle Keyboard 3G won't register


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Showing 1-25 of 28 posts in this discussion
Initial post: Feb 12, 2013 3:44:26 AM PST
Virgiliu Pop says:
Hello, I have purchased a second hand Kindle Keyboard 3G. It works fine, it access the internet fine over WiFi, but when I try to register it to access the internet via 3G, bu inputting my username and password, it always gives me the error "Your kindle is unable to connect at this time. Please make sure you are within wireless range and try again. If the problem persists please restart your kindle". I have reset it to factory settings, I have created a new account on the very same device (proof that the 3G modem works - it always displays a 3G sign, sometimes a GPRS one, with good connectivity bars) - but it won't let me register. What is to be done, please? Incidentally, I am in Romania. Thank you, Virgil.

In reply to an earlier post on Feb 12, 2013 3:47:06 AM PST
Jazzy_Jeff says:
I would contact customer service. Since you bought that used it may have been reported lost or stolen and Amazon has blocked it. Not sure but that is what it sounds like.

In reply to an earlier post on Feb 12, 2013 3:48:28 AM PST
I would suggest contacting Kindle support. The reason that you can't register could be that someone has reported that Kindle as stolen.

Click on Help or Customer Service (center top of this page) and then the contact us button on the next page. Answer the questions and the contact info will be displayed. I suggest live chat or phone for quickest response.

In reply to an earlier post on Feb 12, 2013 3:52:27 AM PST
Last edited by the author on Feb 12, 2013 3:53:32 AM PST
Did you check your coverage area?

Kindle Keyboard 3G, Free 3G + Wi-Fi, 6" E Ink Display - includes Special Offers & Sponsored Screensavers

ETA: This might help more.

http://client0.cellmaps.com/viewer.html?cov=1

In reply to an earlier post on Feb 12, 2013 3:55:25 AM PST
Virgiliu Pop says:
Thank you - I have actually purchased it in original casing, and the serial number on the box corresponds to the one displayed on the Kindle itself. It is a UK model, orginally registered on Vodafone. Unlikely it was stolen, due to the original box.

In reply to an earlier post on Feb 12, 2013 3:56:42 AM PST
Virgiliu Pop says:
Yes, it is inside the orange (3G) area.

In reply to an earlier post on Feb 12, 2013 3:56:46 AM PST
Customer service will be the best one to explain what the issue is.

In reply to an earlier post on Feb 12, 2013 4:01:28 AM PST
Then I agree that you need to contact Amazon.

Posted on Feb 12, 2013 4:33:25 AM PST
Last edited by the author on Feb 12, 2013 4:39:42 AM PST
I'm actually not sure that the non-US K3's ever allowed internet usage over 3G...

ETA... So I was wrong, it does say 3G surfing is allowed. However, there are some countries who block it off anyways. Romania might be one of them....

In reply to an earlier post on Sep 18, 2013 8:42:39 AM PDT
I have the exact same problem and I purchased and tried to connect my kindle in Kansas.

Posted on Oct 25, 2013 12:06:42 PM PDT
I had same issue on a Kindle Keyboard that would not register. My son gave it to his brother who never updated the software. Kept giving errors when trying to register. I updated the software from 3.0.1 to 3.3 and then updated again to 3.4. After that my son was able to register this Kindle Keyboard.

Posted on Nov 4, 2013 6:08:33 AM PST
After contacting amazon services I was told my kindle wad reported as lost or stolen by a previous owner. I got my money back and returned it to the amazon 3rd party seller I got it from. Amazon was not able to return it to the original owner for me.

In reply to an earlier post on Dec 14, 2013 2:28:54 PM PST
J. Hart says:
As Cabletech has said, updating the device from 3.0.1 to 3.1 allowed me to register the device. I believe this is the correct solution for this problem.

Posted on Dec 19, 2013 11:41:30 PM PST
Eric says:
How do you update an unregistered Kindle? Mine has the option greyed out.

In reply to an earlier post on Dec 20, 2013 12:22:19 AM PST
You download the update file and install it manually. Instructions and the download files are accessible from here:
http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=200529680&qid=1387527677&sr=1-1
Note: Make sure you download the correct file, as per the first few characters of the serial number of your kindle, otherwise you may deactivate some features.

In reply to an earlier post on Dec 20, 2013 12:23:10 AM PST
Eric says:
Ah, of course! Thank you for the link.

In reply to an earlier post on Dec 20, 2013 10:36:24 PM PST
PS56k says:
isn't this the answer - why things are not working -

... I am in Romania...

Posted on Jan 3, 2014 10:05:37 AM PST
Marina Berri says:
I have the same problem. The Kindle was sent by Amazon. I can't do the registration, and it keeps displaying the same message "Your kindle is unable to connect at this time. Please make sure you are within wireless range and try again. If the problem persists please restart your kindle"

Posted on Feb 18, 2014 6:58:54 PM PST
Last edited by the author on Feb 18, 2014 7:05:46 PM PST
Mike says:
I did get the same "Your kindle is unable to connect at this time. Please make sure you are within wireless range and try again. If the problem persists please restart your kindle" message when I tried to register my used Kindle Keyboard. But I was able to finally fix it by updating my Kindle Keyboard to the latest firmware (version 3.4). Now my used kindle works like a charm, all registered with full access to my Kindle books. Hope that helps.

In reply to an earlier post on Feb 18, 2014 7:04:35 PM PST
Mike says:
Updating the firmware worked for me as well when I had trouble registering my used Kindle Keyboard.

Posted on Mar 31, 2014 12:25:23 PM PDT
Last edited by the author on Mar 31, 2014 12:25:49 PM PDT
Mitchell says:
Updating helped me to. Its a pain on mine because No WiFi on mine. Amazon support could have fixed it. But instead they couldnt figure it out. All that was needed was an update!! omg. half day wasted.

Posted on Apr 14, 2014 2:29:13 AM PDT
Jan Hills says:
I used to be able to use experimental browser or search to look up simple things, like hours of a restaurant, or the history of whatever I was looking at in a museum. I can no longer do this as of November 2013. I can buy Amazon books, but if I want to look up a play or movie or artist, I get error, "There was an error encountered when processing your request."

I am current, version 3.4 on a European edition of Kindle Keyboard 3G / Wifi. I thought that Amazon just "cut us all off" from any surfing until I came here. But I bought the 3G for this very reason, as I take my Kindle everywhere and this limited surfing greatly enhances my natural curiosity. If Amazon is not careful I'll be getting a Samsung to replace it.

In reply to an earlier post on Apr 14, 2014 4:10:40 AM PDT
Threats to Amazon will do absolutely nothing, since this is a customer forum and Amazon doesn't read it.

One of the things that can cause an error loading web pages on a Kindle Keyboard is that the page is too content-heavy and not adapted for mobile devices (especially low-capacity ones like e-readers, which are primarily for reading, not web-surfing). If that's the case, there isn't a great deal you can do about it. However, you can decrease the chance of it happening by clearing out the browser's cookies and history frequently and turning off content-heavy settings.

From within the browser, click Menu/Browser settings, then clear history, clear cookies, disable javascript and disable images. Then reboot your kindle (press and hold the power switch in the ON position for 30 seconds - time it, don't guess - then release and allow the kindle to start up again and repopulate your home screen, which will take a few minutes).

Hopefully that will help, but the more content-heavy websites get, the less ANY e-reader will be able to cope with them.

In reply to an earlier post on Apr 23, 2014 11:19:28 AM PDT
One year later, I had the same problem.
Customer support rocks, and chat just takes a whim of your coffee break.

In reply to an earlier post on May 11, 2014 8:10:31 PM PDT
Andrea says:
Thank you this worked for me :)
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This discussion

Discussion in:  Kindle forum
Participants:  17
Total posts:  28
Initial post:  Feb 12, 2013
Latest post:  May 14, 2014

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