It appears that my Kindle Fire HD 7" received a bad software update and has become non-responsive; even though I/we never downloaded an update. The current version is 7.4.6_user_4620220. My wife was on the phone with tech support for over 2 hours with no results. Then she was told to "buy a new one!?!" This unit is only 14 months old.
1) The touch screen is extremely unresponsive. This means that I must repeatedly swipe the unlock button and HOPE the system unlocks. 50% of the time it will unlock and then restart.
2) Once I have access to the OS it is sluggish and non-responsive with popup windows stating: Launcher has stopped; Mobile security has stopped; Facebook has stopped; etc.
3) 60% of the time I have a blank screen with only the time, my name and battery charge showing. Also, the bottom home, back and search buttons are showing but non-responsive.
4) Home page, etc is gone. I can from time to time get the settings screen.
5) My Kindle will NOT show up on my PC as a drive, so I cannot do a manual reload of the software update. Thought that might correct issues.
What I have done:
1) I have managed to do a factory reset at least 5 times with no results. It will go through the steps of deregistering, shutting down and starting up but the system is the same. It remembers my log-in credentials and my name/settings.
2) I have tried to do a manual delete of all apps, however, I do not have access to this.
3) System power meter is over 80% at all times so this is not the issue.
Question: can I do a manual wipe and reinstall of the OS?
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