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Kindle Keyboard 3G frozen...need help!

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Showing 1-25 of 29 posts in this discussion
Initial post: Jan 24, 2012 9:08:40 AM PST
D. K. Pinion says:
My Kindle Keyboard 3G has been frozen up for two days on the screen saver. The slide switch will do nothing no matter how long I hold it. Suggestions?

In reply to an earlier post on Jan 24, 2012 9:09:27 AM PST
Is it by chance in a cover that attaches via the clips/hinges?

In reply to an earlier post on Jan 24, 2012 9:18:09 AM PST
Dragi Raos says:
Steps to take before calling CS:

- Remove it from cover, if any
- Charge it for an hour, using either the original charger or powered USB port
- Disconnect the charger
- Hold the power slider for 30 seconds

If this doesn't help, at the very least the power slider is broken, but it is probably something worse.

In reply to an earlier post on Jan 24, 2012 9:23:48 AM PST
S. Prewitt says:
Remove the cover if you have the old-style Amazon leather cover without light. (The updated design is fine. The cover with light has always been fine.)

1. Charge your Kindle until yellow charging light turns green. Using standard Kindle power adapter plugged into wall socket, that should take 4.5 hours or less.
2. Disconnect power completely.
3. Restart Kindle by sliding switch and holding for 15 seconds, then waiting a few minutes for device to boot. Note: If that doesn't work, try again but this time hold for 30 seconds.

That should work. If it doesn't, contact Kindle Customer Service:, and click on "Contact Us" button.

Posted on Jan 24, 2012 9:26:29 AM PST
[Deleted by the author on Jan 24, 2012 9:26:43 AM PST]

Posted on Jan 24, 2012 9:26:51 AM PST
D. K. Pinion says:
My Kindle is not in a cover. I had not tried plugging it into the USB port on the PC. After leaving it there for a while it magically rebooted. Thanks.

In reply to an earlier post on Jan 24, 2012 9:34:28 AM PST
I agree with Dragi - most likely the battery is discharged and it was hung up at the time so it didn't show you the low battery screen. The screen will not change when the power is dead - it doesn't even go blank, so it will appear to be completely unresponsive. Charge it for an hour then try the reset.

In reply to an earlier post on Jan 24, 2012 10:12:53 AM PST
Dragi Raos says:
D.K., there are some USB chargers (for example, one I got with iPod Classic) that actually discharge Kindle. It is quite picky about its power source - use either the genuine Amazon charger, or something intended for recent smartphones (e.g. BlackBerry) or explicitly mentioning Kindle. Of course, an USB port of a computer is a safe bet.

Posted on Mar 10, 2012 8:20:13 AM PST
I dropped my kindle and it is frozen. Holding the slider has done nothing. Am I screwed?

In reply to an earlier post on Mar 10, 2012 8:32:03 AM PST
S. Prewitt says:
If you dropped it in ice water, then your Kindle is indeed frozen and you are screwed (so to speak). If not, does the screen look like it's damaged? If you see strange lines on the screen, it's time for a new Kindle.

Posted on Jul 26, 2012 11:12:53 AM PDT
Kayla Crank says:
My kindle is frozen and its on the settings page. Idk y it froze but I have left it alone for a day or so. But it still will do nothing. I have slid the slide button a lot and it turns green everytime and still stays frozen.

In reply to an earlier post on Jul 26, 2012 11:18:54 AM PDT
You have hold the slide button in the on position for 30 seconds. The Kindle should start the reboot process within less than a minute. If it doesn't, you will need to contact Kindle Support. Click Help at the top of this page. Then click Contact Us and follow the instructions.

Posted on Jul 26, 2012 1:33:10 PM PDT
Sunny says:
My Kindle 3G Wi-Wi (white) I originally bought the graphite but after replacing three graphite because they keypad letters were fading, I had to switch to the white and no problems until about a week ago. It just started freezing up but it also looses the page I was reading and also it will jump ahead pages and chapters and sometimes go backward. It seems to be getting too slow and not holding the charge long. All of these things started about a week ago and are just getting worse. Re-booting is not working half the time. I just have to turn it off and leave if for a while and then go back to it. Could this be a sign of a problem with the battery? How can I tell if it is the battery? And how do you get them replaced and what does it cost? And the problem, it is a couple months past the years warranty. Ain't That A Same?:( I could have literally worn it out. I read several hours a day on it and have since I got it. It is my dearest friend and I cannot live without it.

I have been looking at the New Generation Apple iPad even though, I still want my Kindle for reading. And the Apple seems to be so overpriced. But, I have considered getting the 16G and not sure about the 4+ Wireless features since it is an added monthly expense. I love this feature on my Kindle but thankfully, the service is free. But, I do not know if I should spend the extra for it on the Apple or not? I do think the New Apple has a great new screen resolution and with my vision problems will be worth it. And I do hate the fact, they are not comparable with most wireless printers. It has many nice features, some of which I will not use since I am so electronically challenged. But, I think I may enjoy using it rather than my netbook all day. But, I only use the Kindle for reading and downloading my books.

I know many of you are so knowledge with all the great new technology available to us and I an confident someone can help me make an informed decision in selecting the iPad, if I do break down and purchase one. What features do you recommend and which can I do without. And do you think the 16GB is enough. I do not use much memory on my netbook and don't think I will need more but I am not positive?

But I am aware I need to resolve the problems with my Kindle before I buy the ipad. I just cannot live without my Kindle ereader. It has been so great for me and my needs even though I do not use the other features. It keeps my books so organized and easy to read. I just hope it is nothing major wrong that will cost me a lot to fix. Then, I will not be able to get the tablet and don't think I could substitute the tablet for my Kindle reading.

I appreciate any information, comments and good advise you can provide in helping me with my current situation. Fix the Kindle? Buy the iPad? Do both or consider another option? Wow, I am totally confused.

Warm wishes,


In reply to an earlier post on Jul 27, 2012 1:15:38 AM PDT
C. Holz says:
im having the same problem with my kindle im in the middle of reading a book then wham it freezes and then shuts itself off like u would if u held the the start up button but whats worse is it loses the page i was up to so im having to find where i was and then no sooner do i do that it freezes again ggrrr so any ideas on whats wrong with my kindle

Posted on Aug 2, 2012 5:15:57 PM PDT
Sunny says:
C Holz: That sounds just like my problem. I cannot imagine what made it just start doing this all of a sudden. I have never had any problems before but now but it the problem is not going away. I have contacted the Customer Service Support Technical Team and the only suggestion they have is to turn it off and then back on, (Re-Boot) which is what I do anyway. But, this just seems to be a temporary fix to a more serious problem. They would not say if they think the freezing up and losing it's place are related problems. I don't think it is the battery since it takes and holds a charge with no problem.

Mine also looses not only freezes but loses the page I was reading and skips pages and chapters backward and forward? It is very frustrating since I am doubt it will be cost effective to try and have it repaired? I feel pretty certain I will have to buy a new one, which does not make me happy. I am disappointed in this and believe it should last a lot longer than a year. I have been so happy with it and read on it everyday.

I do not believe we are the only ones who have experienced these type issues and I hope someone will be able to provide us with good
practical information or technical insight that may help resolve this problem without having to replace them. And if you do determine what is causing your problem, I would appreciate it if you would please let me know. You can email me is you wish. Just send to skmfwm at yahoo. I am not on here often but hope we can get someone who can

So, please some of you intelligent tech-savvy Kindle users, please let us know if you have any suggestions on what our problem could be and hopefully, there may be a simple solution to fix this.

Warm wishes,


Posted on Sep 28, 2012 5:38:43 PM PDT
Last edited by the author on Sep 28, 2012 6:04:59 PM PDT
Hi thanks for great input my Kindle Keyboard 3g froze one evening when I fell asleep listening to an audio. net morning I woke up and it didn't.I tried alternate, shift and r ,at the same sugestion was put a paper clip into a hole in the back after removing the back . what hole??? I will try the plugging the USB cord into my lap top.I miss my friend!!! :( Fran

Posted on Sep 28, 2012 5:55:38 PM PDT
If I have my KK 3Gwifi overloaded, then it acts like all of you are describing. I have found that if i delete a few books, it makes a huge difference. Audible books take up a large amount of memory and even tho I have always had memory left, he just doesn't like to be that full. At one point it was rebooting every page or so and I removed several books but it didn't help. So i reset it to factory defaults and started reloading some books. Its getting close to needing that again! I have well over 10,000 books in my Kindle archives!

In reply to an earlier post on Sep 28, 2012 6:22:50 PM PDT
Thx I get free books from Ereader News Today, and Book Bub. I now reading on my Kindle for pc . I don't like taking my Lap Top everywhere I go.I like what I'v read abt Kindle Paper White.If it is that I'm Inundated w/ books I will have the same problem.Ya' think???? Thx Fran :)

In reply to an earlier post on Sep 28, 2012 6:27:51 PM PDT
How do you reset to factory defalts please? Thx alot Fran :)

Posted on Sep 30, 2012 6:30:01 PM PDT
To restart to factory defaults...Go to menu, settings, then hit menu again and it should show up!

Posted on Nov 16, 2012 11:32:26 AM PST
Last edited by the author on Nov 16, 2012 11:47:07 AM PST
Add me to the Alarmingly LONG list of "My Kindle is FROZEN for no apparent reason" Kindle owners! Last night my Kindle Keyboard WiFi / 3G started freezing up and resetting over and over. I've been really lucky to have had no problems with it in the almost 2 years I've had it. I've taken great care of my Kindle, careful to never drop it, never expose it to heat or moisture, etc... The case I keep it in whenever I'm not reading is a breathable neoprene sleeve . I've always kept the battery charged and have never overloaded it with books. I'm the PERFECT Kindle owner.

Last night I was reading a book. I set my Kindle down on the table to answer a phone call. It went into sleep mode and when I picked it up to resume reading, it was frozen. I reset it and it went back to the page I was reading. I tried to turn the page and nothing. After that, it started the loop. I plugged it in to the charger and left it over night. I tried again this morning to get it going but no luck. I've tried everything over and over. I've connected it to my computer and it recognized it for only a short time before it froze again. I was finally able to access it long enough to get to the factory reset option on the menu, which I did. It appears no actual factory reset occurred. It reset but didn't wipe out all of my data. It knocked it out of the crazy freeze/reset/freeze/reset loop it was in for about 10 minutes. Now it's frozen again and I'm back to where I was.

I managed to access the menu again. I'm trying the factory reset again as I type but I have no expectations that it will work. Fingers crossed, anyway!

Needless to say, I'm very unhappy. With all of the Kindle owners reporting the EXACT same problem, we all know Amazon realizes there is a serious glitch somewhere. Our devices should last longer than they are, especially if they haven't been abused.

Edited to add: Tried factory reset again. It did the factory reset on the second try, finally got the Congratulations! screen, tried to turn the page or access the menu and it froze again......... I think it's truly hopeless at this point. I'm Very disappointed, Amazon!!!! Since I've had it 2 years, I'm certain there will be no assistance offered to me at this point. :-(

In reply to an earlier post on Nov 19, 2012 10:43:27 PM PST
Last edited by the author on Nov 19, 2012 10:44:56 PM PST
M. Lerma says:
My Kindle 3 froze on the screen saver. It would not charge or boot up. I suspected that the battery was dead so I ordered a new one from, it cost about $26.99. they include a tool and a small screwdriver plus the battery. Watch their video on how to remove the cover and install battery, it is very easy to do and the new battery requires only the two screws to hold it in. Once I installed it, it booted up immediately and all I had to do was fully charge it while I was reading. It is working like new again and I am very happy as I figured that since it wasn't broken there was no sense in buying a new one. Back lit screens bother my eyes so I will stick with E-ink.

In reply to an earlier post on Nov 20, 2012 1:11:58 AM PST
Last edited by the author on Nov 20, 2012 1:12:40 AM PST
Thanks for posting this....... I ordered a battery yesterday morning. It should be here soon. I spoke with an Amazon rep and at no point would they confirm that the battery could possibly be the problem but I ordered one anyway. I like the Kindle that I have so I hope it works.

If the new battery does work, then I'll have to move my books back to it since I did the factory reset but that's okay. It needed to be cleared, anyway. Fingers crossed. =)

Posted on Dec 4, 2012 8:36:14 AM PST
AnnieD says:
Harry Dresden, Did the replaced battery work? We have the same problem on one of our Kindle 3's.

In reply to an earlier post on Dec 4, 2012 8:55:45 AM PST
Sadly, it did not.... My Kindle worked for a couple of minutes after I installed the new battery and then it started the same freeze/reset pattern again. The battery showed an almost full charge when I put it in. It's worth a try with yours since you can return the battery for a refund if it doesn't solve your problem. That's what I did.

I'll get another Kindle at some point but I recently purchased an iPad Mini which I LOVE and I have the Kindle app installed. I've moved a few of my books to it and am reading them there. In fact, I'm using it now to reply here.
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Discussion in:  Kindle forum
Participants:  16
Total posts:  29
Initial post:  Jan 24, 2012
Latest post:  Jan 5, 2014

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