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Kindle Fire HD = Junk


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Initial post: Jul 10, 2014 3:14:27 PM PDT
DW-501 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 10, 2014 3:20:35 PM PDT
King Al says:
1. It is standard practice for electronic companies to give you a refurbished unit if it is more than 30 days old.
2. Refurbished units are actually MORE likely to be reliable than a new unit, since they are inspected. (I don't know why they missed the white, cloudy corners.)

In reply to an earlier post on Jul 10, 2014 3:24:32 PM PDT
So contact customer support again and request another replacement. As King Al says, they replace them with refurbished units (as per your warranty), if it's older than 30 days old and the refurbished ones are usually great.

Click on this link and fill in the information:
https://www.amazon.com/gp/help/contact-us/kindle-help.html
You may have to sign in. I would use the PHONE or CHAT options.
Do *NOT* use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.

In reply to an earlier post on Jul 10, 2014 3:30:12 PM PDT
If you purchased your Fire in January it is not longer NEW. It is 6 months old and USED.

Posted on Jul 10, 2014 4:17:20 PM PDT
K. Rowley says:
I've purchased two of the refurbished Kindle Fire HDs during some of the recent (last 3 months) Gold Box Lightening deals (one previous generation and one latest). Both work great, and I love them. Both looked brand new (to me) when I got them.

In reply to an earlier post on Jul 10, 2014 5:08:45 PM PDT
Jazzy_Jeff says:
Poor form? Amazon sends you out a replacement for your used Kindle instead of making you send it in for repairs. Then you would have to wait for your used Kindle to be fixed and sent back to you which could take a while.

Posted on Jul 10, 2014 7:25:08 PM PDT
DW-501 says:
It started acting up in March but I kept 'dealing' with it hoping it was a software issue and that when they updated to firmware/software things would be fine. I guess I just expected more from Amazon then a device that only last 3 months. The other Kindles I have still work great, this one was a lemon.

In reply to an earlier post on Jul 10, 2014 7:39:10 PM PDT
Jazzy_Jeff says:
Then you should have asked for a replacement right away. All electronic devices have some lemons. They always have and always will.

In reply to an earlier post on Jul 10, 2014 7:59:43 PM PDT
Last edited by the author on Jul 10, 2014 8:00:49 PM PDT
I buy a NEW system that is defective and get back a junk reconditioned one as a replacement. You would think I would get a new Kindle to replace the new one I bought or at least a refund for the difference between a NEW Kindle Fire HD and a reconditioned one, it's not my fault that it was defective. Poor form Amazon, poor form!!
*****************
On Amazons Warranty page

http://www.amazon.com/gp/help/customer/display.html?nodeId=201014520

it says...

<<During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, we will at our option, to the extent permitted by law, either (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device.>>

So did you not even bother to read the warranty on it before purchasing to make sure that it offered what you expected?

Amazon did just what their warranty says.

If your replacement was not up to par, why are you writing a review (which belongs on the product page & not here), instead of contacting Amazon & asking for another replacement?

Are you waiting for the warranty to end? The fact that you only have a year on the warranty makes me wonder why you would wait & see..., instead of immediately contacting Amazon when your device started having problems.

Edited for typo.

In reply to an earlier post on Jul 10, 2014 10:47:24 PM PDT
Last edited by the author on Jul 10, 2014 10:48:19 PM PDT
DW - Nothing is "new" once you own it...even if you only own it for a moment. When it comes from the factory to you, it is new. Once you take possession of it, let alone open it, let alone register it, use it, etc, it is USED...NOT new. You could not possibly send Amazon a new Kindle Fire...unless you were the factory which produced it. There is no way you could know a Kindle is defective if it is new. As soon as you take possession of it, it becomes USED. By the time you try to operate it,and discover it is defective, it is used.

So, you sent Amazon a slightly used, but still USED, and defective, Kindle...and got back a slightly more used, but refurbished, and functioning, Kindle...with an "as new" warranty, I bet. So you now have what amounts to a NEW, factory tuned, Kindle. If the refurb is working properly, it is NOT "junk". If it is not working properly, send it in and get another refurb, and keep doing so until you do get one which works properly.
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Discussion in:  Kindle forum
Participants:  8
Total posts:  10
Initial post:  Jul 10, 2014
Latest post:  Jul 10, 2014

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