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Customer Service


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Showing 1-13 of 13 posts in this discussion
Initial post: Jun 29, 2014 10:40:34 AM PDT
I just called Customer Service for the first time because I cannot download or stream videos. I just tried videos for the first time last night because I only use my Kindle as a reader. They said they can fix it but it will cost $99.99. What the Hell kind of Customer Service is that??? I'll continue using it as a reader and buy an Ipad the next time.

In reply to an earlier post on Jun 29, 2014 10:52:44 AM PDT
K. Rowley says:
Which Kindle do you have? What exactly were you going to get for that $99? A different Kindle?

In reply to an earlier post on Jun 29, 2014 10:56:42 AM PDT
I have a Kindle Fire that is only 6months old. He said I have some kind of IP address conflict. He said I could take it to Best Buy but they would charge a lot more. I'll just live with it. Everything else works fine.

In reply to an earlier post on Jun 29, 2014 11:03:57 AM PDT
wait--you were NOT talking to Amazon customer service: they NEVER charge for service. Did you call some number that you found with a google search? you were talking to some independent third party, not amazon customer service, and maybe a crook.
Your Kindle Fire is still in warranty, and you should be able to get your problem fixed free. Contact customer service HERE. Click on HELP at the top of the top, follow links from there.

In reply to an earlier post on Jun 29, 2014 11:05:47 AM PDT
K. Rowley says:
Sounds like you Googled 'Kindle Help' and called one of the non-Amazon technical help centers (that charges for their 'help'). Amazon wouldn't (shouldn't) charge you seeing how the purchase is less than a year ago.

Follow this link (you will need to logo in) and do the Call Me option and talk with one of Amazon's people about the problem you're having.

http://www.amazon.com/gp/help/customer/contact-us/

In reply to an earlier post on Jun 29, 2014 11:08:53 AM PDT
You did not reach Amazon Customer Service. I suspect you found that number via a Google search; there are a lot of "Kindle" and "Amazon" listings that have nothing to do with Amazon.

Amazon NEVER charges for customer service. Never.

Do this. At the top of this page, click on the word Help. On the left, click on Need more help? To the right, choose Contact us. Choose your Kindle. Pick any answers below. It doesn't matter. Choose to contact them by phone. Put in your phone number, click call now, and your phone will ring by the time you let go of the mouse. You will speak directly to a legitimate Kindle Customer Service rep who will work with you as long as it takes.

It will not cost you a cent.

Posted on Jun 29, 2014 11:36:46 AM PDT
[Deleted by Amazon on Jun 29, 2014 12:01:21 PM PDT]

Posted on Jun 29, 2014 12:00:52 PM PDT
Tinker-bella says:
I believe the OP posted his/her response in this other thread (though it's difficult to tell now that so many people are named "Kindle Customer").

http://www.amazon.com/forum/kindle/ref=cm_cd_et_md_pl?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdMsgID=Mx17YVFR8B252KN&cdMsgNo=9&cdPage=1&cdSort=oldest&cdThread=Tx3F27EIJYN06J8#Mx17YVFR8B252KN

Posted on Jun 29, 2014 12:06:14 PM PDT
You are all right, I googled Kindle Customer Service and called the 800 number listed - lesson learned. I called the "real" Customer Service and told her what I did. She said they would never do that. She also transferred me to another gentleman who fixed my problem in 5 minutes. There is nothing on my Kindle that can compromise my privacy but just to be safe, I changed the password on my laptop and my bank accounts. I'm a retired Software Engineer and should know better. Be very careful out there. Also, kudos to Customer Service - I was impressed.

In reply to an earlier post on Jun 29, 2014 12:12:28 PM PDT
Glad you were able to get it sorted out.

In reply to an earlier post on Jun 29, 2014 12:31:09 PM PDT
[Deleted by Amazon on Jun 29, 2014 12:43:32 PM PDT]

Posted on Feb 10, 2015 5:00:06 PM PST
what is a valid # for them. they billed me and i didnt join. cant find # anywhere.

In reply to an earlier post on Feb 10, 2015 5:01:54 PM PST
Tinker-bella says:
http://www.amazon.com/gp/help/customer/contact-us/
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This discussion

Discussion in:  Kindle forum
Participants:  8
Total posts:  13
Initial post:  Jun 29, 2014
Latest post:  Feb 10, 2015

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