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Customer Discussions > Kindle forum

Kindle Paperwhite won't start


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Showing 1-5 of 5 posts in this discussion
Initial post: Jun 4, 2013 4:12:48 AM PDT
suobs says:
Hi, I was buying a book on my Paperwhite this morning and I got a window saying I had to register the Kindle to buy. Since I had just bought two books with no problem it seemed like something was wrong so I turned it off and restarted. Now when I start I get the screensaver but I can't get past it. Just the screensaver (the light is on), but I can't get past that point.

What can I try next?

In reply to an earlier post on Jun 4, 2013 4:17:17 AM PDT
CBRetriever says:
a reboot

make sure it's charged, unplugged and hold the power on fro a full thirty seconds then wait until it comes back

Posted on Jul 19, 2013 3:08:31 PM PDT
DrPat says:
Thank you, CBRetriever! My second (spouse's) Kindle did a similar thing when a book was being moved from the cloud - froze and went no further. his tip really helped us!

Posted on Oct 27, 2013 8:01:16 AM PDT
Sharon D says:
Thanks! Helped me too when I was stuck!

Posted on Sep 5, 2014 4:19:47 PM PDT
Julian JJ says:
Me too :-)
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Discussion in:  Kindle forum
Participants:  5
Total posts:  5
Initial post:  Jun 4, 2013
Latest post:  Sep 5, 2014

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