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Customer Discussions > Laptop forum

My HP Battery exploded

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Showing 1-6 of 6 posts in this discussion
Initial post: Nov 11, 2012 4:22:41 PM PST
Last edited by the author on Nov 11, 2012 4:24:02 PM PST
Nyk says:
Last tuesday, I left my Hp in my room to charge. Like 20 minutes my laptop was on fire along with my other stuff. Luckily, my mother and sister were able to put out the fire. The laptop was damaged in fire and I sent it back to HP.

The whole incident left me scarred. I don't know if I should get a new laptop; I want to know (if there is any) the safest laptop brand?

In reply to an earlier post on Nov 14, 2012 11:10:41 AM PST
WolfPup says:
Were you using a third party battery or charger? If you do, except that to be a real possibility. If not...well, unfortunately there have been a handful of incidents like that over the years. Lithium isn't very safe.

I doubt there's any safer or less safe brand, so long as you're using first party batteries and chargers, don't put them on heat sources or carpeting, or extreme temperatures (goes for cell phones and the like too).

In reply to an earlier post on Nov 14, 2012 11:24:58 AM PST
Nyk says:
I was using all HP stuff...

In reply to an earlier post on Nov 14, 2012 11:30:13 AM PST
B. Marks says:
HP laptops have more maintenance problems than most but I don't know if a faulty battery is really the same thing. As far as I know all the computer manufacturers outsource their batteries and it's in the nature of lithium ion batteries that they'll sometimes explode or catch fire. It's pretty rare but it does happen. I doubt that any brand is better or worse about that.

Lithium ion batteries do this when they overcharger and they can also do it if they become totally dead and you try to charge them. Because of that they have circuitry built into the battery that won't let it charge after it's totally dead and that won't let it overcharge. Sometimes that ciruitry fails. Again, it's rare.

I think I'd do a little more than just send the laptop back to HP. I would contact them and ask to be re-imbursed in a reasonable way for any damage it caused. My guess is they'll gladly do that in exchange for an agreement to not pursue it further.

Of course I can't speak for HP and I have no personal knowledge of any of this. I find battery technology pretty interesting and I enjoy reading about it. That's the extent of my knowledge.

Square Trade, who is the largest third party warranty company and backs and services probably more laptops than anyone else, publishes a list in order of reliability of the various laptops, measured by service incidents. Year after year HP is at the bottom of the list. Asus is always at the top of the list, followed closely by Toshiba and then by Sony. I buy Asus and Toshiba products, although I did that before I found this list online. They're reasonably priced and full featured and I've had good results with them. I've had a lot of Asus's and a couple of Toshibas and I've never had a problem.

I have had problems with the few HP and Acer computers I bought over the years.


Posted on Nov 23, 2012 12:46:06 PM PST
cactus says:
i don't know if windows does this but the linux power statistics program tells which vendor the battery is from.
many times i have put different batteries in the same machine and i have come up with a different vendor, which tells me that the vendor i.d. is in the battery firmware. i started paying attention to this after the dell battery fiasco...
try to find out which vendor is responsible for this little oopsie and try to steer clear of them. i'm sure that hp would be glad to help you with this, as they have such a reputation for doing right by their customers (gratuitous sarcastic remark up in here).
good luck and enjoy the holidays, eh?

Posted on Nov 24, 2012 7:40:04 PM PST
Last edited by the author on Dec 23, 2012 9:34:59 PM PST
Paul says:
I never had laptop battery exploded problem. It might be that you bought a defective laptop. I have been using a HP Pavillion DV9500 for over 5 years, but it's still working well expect the noisy fan now.

If you are considering purchasing a new laptop for college use, I have a very good and minimal-used Dell Inspiron 14 for sale on Amazon. Dell is a trust-worthy brand. The minimal-used laptop was only formatted twice for upgrading Microsoft Office Professional 2010 and Windows 8 Profesional. If you are interested in the Dell laptop, you can check my store page at Amazon below.

Thanks for your consideration.
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Discussion in:  Laptop forum
Participants:  5
Total posts:  6
Initial post:  Nov 11, 2012
Latest post:  Nov 24, 2012

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