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Showing 1-10 of 10 posts in this discussion
Initial post: Feb 15, 2012 8:32:27 AM PST
I'd love it if the customers who are returning my book, would let me know why they are returning it. I don't even mind if you go on one of the forums, I'd just like to know what they didn't like about my book.

P.S. FYI--I have never returned a book my whole life. Even if I was bored with it. That's just something I've never done. And I never will.

Posted on Feb 15, 2012 10:33:49 AM PST
Last edited by the author on Feb 15, 2012 10:34:22 AM PST
Trisolde says:
It always feels disheartening when someone returns one's book, but it can be as simple as an error in clicking the wrong title, or the reader had a different perception on what the book was about than what it was actually about. I don't think buyers, in general, always think in terms of sharing a response, whether good or ill, so I would let it go. If an author has a lot of returns, then I would start to wonder, but otherwise the reason will probably never be known.

Posted on Feb 19, 2012 6:03:57 AM PST
I had free books returned. Confused me a lot. I now know it were jealous people, or people who don't agree with my bold statements, who follow me around and downvote almost every post I do and all postitive reviews I get.

They are busy.

Gotta love those sods.

Posted on Feb 19, 2012 6:39:28 AM PST
Rick G says:
Return happen in any retail situation, with even the best of products. Sometimes it's personal, sometimes it's a not-so-hot product, and sometimes it's none of the above (I've had to make returns after one of my kids got a hold of my phone / Amazon App). As long as the returns don't go over a certain threshold (we each need to decide what that threshold is), we as authors need to think with our business hats and assume this is normal behavior.

On an amusing note: I had a return yesterday followed immediately by a borrow. My assumption therefore is someone hit buy then did a quick "D'oh!" when they remembered they were a Prime member. :)

Posted on Feb 19, 2012 8:06:35 AM PST
Last edited by the author on Feb 19, 2012 8:07:18 AM PST
Rain Trueax says:
I've gotten returns right after a free day which has made me think they thought it was still free and made a mistake.

As a reader, I wouldn't think of returning a book after it's been read just because I could. I've bought a lot of books in bookstores and not liked them enough to finish them but never imagined the bookstore was responsible. I figure that just made a mistake in what I bought. That happens with paper or eBooks. Hoping to keep a reader from making that mistake is why samplings are good.

As a writer, I'd like to know why especially if it was because the reader had hated it. Since I have never returned any, I am guessing they have to tell Amazon the reason. Could there be an option for Amazon to give such info (without the names, of course) to the writer? It could be helpful in the future-- although sometimes it might be the very topics being covered and couldn't be changed because its the essence of the writing.

In reply to an earlier post on Feb 19, 2012 12:17:43 PM PST
No, you can return a book without 7 days without any reason.

And I doubt Amazon will take a book back after that time just because the reader 'hated' it. If it's formatting or really unreadable, I think they will return the book and inform the author.

Me, I never returned a book. Not in a bookshop. And I don't return books on Kindle. I use the sample option and when the book turns out unreadable, I made a bad choice. Full stop. I might rant on my blog about about, but I won't return it.

Well I did once, but only to test the function on the kindle, but bought the book after that anyway.

Posted on May 25, 2012 4:38:03 PM PDT
[Deleted by the author on May 25, 2012 4:40:14 PM PDT]

In reply to an earlier post on May 25, 2012 5:32:45 PM PDT
reply to Susan M. Gratton's post:

thieves pure and simple
not willing to fess up

i got a newsletter from a marketing guru
he said he used to always do things like that
order a product keep the free gift and return the main item
he is the type tht would read a book and return it
other people buy dresses
wear them to a party
and then return them

people are evil greedy and outright thieves
accept that it happens
there is no other explanation they will give you

Posted on May 25, 2012 5:54:33 PM PDT
Last edited by the author on May 25, 2012 5:56:41 PM PDT
When I received my first return a year ago, I wondered why. Now with lots of sales, I get returns all the time, seven so far this month. I really think returns are a good policy no matter what the reason. If someone is dishonest, they have to live with themselves. If they didn't like it, I'm happy to return it to them. No matter the reason they should be able to purchase with confidence knowing they can return it if they decide.

I recently purchased ten sets of kayak paddles for my sons business. He received them and tried them out. The paddle bent on the first run. I had checked the reviews and everybody else loved their paddles but it definitely wouldn't work for a rental. So I was very pleased Amazon let me return them and even paid for the shipping label. That's how I like to do business. Now if they refused to return them I would have written a nasty 1-star review for the product. It's better to have a return and a happy reader than an unhappy reader and a bad review. : )

In reply to an earlier post on May 25, 2012 6:18:08 PM PDT
I think, as Rick said, most of it is just being part of a standard retail situation.
As an early Kindler, I returned one when I hit the wrong button directly on the Kindle; another time in the early KOLL days I got suckered before they fixed the price button to show it actually wasn't free. And once I returned a trad-pub for truly horrendous formatting issues - and if I ever find something like that again, I would definitely contact CS even outside the 7-day time frame.
Amazon does normally bend over backwards for CS issues, as well as glitches that occur with the One-Click system they're so proud of (personally, not that big a fan - but most people seem to love it.)

This is one thing I really think self-published authors shouldn't take personally - just think of all those huge stacks of returns that end up on some retailer's remainder pile with a big orange sticker and the author's name in bright lights... ;)
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Discussion in:  Meet Our Authors forum
Participants:  9
Total posts:  10
Initial post:  Feb 15, 2012
Latest post:  May 25, 2012

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