Winter Driving Best Books of the Month Valentine's Day Shop Learn more nav_sap_SWP_6M_fly_beacon St Lucia Bose SoundLink AE All-New Amazon Fire TV Subscribe & Save Valentine's Day Cards Find the Best Purina Pro Plan for Your Pet Amazon Gift Card Offer chiraq chiraq chiraq  Amazon Echo All-New Fire Kindle Paperwhite Prime Exclusive Savings in Video Games Shop Now SnS
Customer Discussions > MP3 forum

Purchased song but does not play???????

Sort: Oldest first | Newest first
Showing 1-10 of 10 posts in this discussion
Initial post: Jan 10, 2013 8:30:50 AM PST
I purchased a son it is on my cloud player but does not work why?????

Posted on Jan 13, 2013 6:38:50 PM PST
Rodrigo A. says:
Have you tried to download the song after an playback error? This could be a solution to your question.

Posted on Sep 1, 2014 10:54:26 AM PDT
[Deleted by the author on Sep 1, 2014 11:16:41 AM PDT]

Posted on Sep 1, 2014 11:15:07 AM PDT
[Deleted by the author on Sep 1, 2014 11:16:30 AM PDT]

Posted on Sep 1, 2014 11:16:50 AM PDT
[Deleted by the author on Sep 1, 2014 11:17:03 AM PDT]

Posted on Sep 1, 2014 11:19:32 AM PDT
Jeff M. says:
Well... given the age of the original post and how few people have actually found there way here, I'm not holding out much hope. But for what it's worth, I have the exact same symptoms. Older Amazon MP3s play fine in Media Player in Windows 7 (32 bit), but none of the new MP3s play. I don't hold out much hope because I'm pretty sure this is the Amazon development team's way of hocking their own "player", their competition for iTunes. I suspect if you try that program, it will play your MP3s flawlessly. Shows how clueless they are, I shop MP3s from Amazon because I DON'T want to install an iTunes type program. I am a software developer by trade, so I know how arrogant we can be.

Posted on Sep 1, 2014 11:19:57 AM PDT
Jeff M. says:
For what it's worth, I "solved" their problem for them. I used MP3TAG, and discovered that they've embedded the album art into the MP3 header. While it is true that this should be supported by the ID3 standard, it doesn't change the fact that people creating the MP3s should still be testing their work with the major players to ensure they support it. In the case of Media Player 12 on Windows 7 32 bit, it doesn't, or at least, not the way Amazon is doing it.

To fix, I was able to remove the image from the tag and click Save (using MP3TAG; see previous post for location), and now the song, without any recoding or bitrate changes, plays great. I then re-added the image back, using MP3Tag again, and... it still plays great. So it seems like whatever is jacked up in the tag gets enough bytes re-organized when you drop the image and/or re-add it that whatever funkiness they are leaving gets overwritten in the correct format. Definitely a tag problem on Amazon's part.

I'm not sure who was talking about DRM on an earlier post, but MP3s don't support any kind of DRM, so it ain't that. It's just sloppy, untested work in writing the ID3 tags.

Posted on Sep 1, 2014 5:01:33 PM PDT
Jeff M. says:
One closing thought, though, for Amazon folks, if they bother keeping up with these threads.

The *very* few people you see complaining about it here... are nothing compared to the people who bought 1 MP3 file from you, it wouldn't play, so they installed iTunes. However your developers have tried to spin this so that it makes sense... it doesn't.

The average user won't be nearly so diligent as the people you see on this thread. The average user will say "<choice expletive> it! it's only a dollar", and move on. Where's the executive in charge of sales when you need 'em?!?

Posted on Dec 19, 2014 10:04:03 AM PST
Edward P-J says:
If anyone is following this thread you might want to also refer to the one called "mp3 wont play in Windows Media Player":

In reply to an earlier post on Mar 10, 2015 12:00:05 PM PDT
Tractorgal says:
None of my older ones play either. Can't play them in Win 7 32 bit either.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the MP3 forum (96 discussions)

  Discussion Replies Latest Post
how do i cancel the shuffle on my cloud player on my computer 17 11 days ago
Authorize Device Learn More! 27 15 days ago
mp3 wont play in Windows Media Player 84 Dec 18, 2015
How do I move my music on my iPad? 46 Nov 1, 2015
Help... cannot seem to "sample" MP3 music anymore.. goes to download directly then what? 18 Oct 27, 2015
Amazon download won't transfer to iTunes player 0 Oct 21, 2015
just download the music to my PC when I hit purchase like the good 'ol days 53 Sep 25, 2015
Amazon Music Player and Amazon Music Importer EACH take their own 'authorized device' 0 Sep 8, 2015
amazon music 0 Jul 30, 2015
iphone music app does not see downloaded amazon mp3 0 Jul 28, 2015
See music title when mouse over minimized Amazon Music 0 Jul 22, 2015
unable to find mp3 music I purchased 4 Jul 19, 2015

This discussion

Discussion in:  MP3 forum
Participants:  5
Total posts:  10
Initial post:  Jan 10, 2013
Latest post:  Mar 10, 2015

New! Receive e-mail when new posts are made.
Tracked by 1 customer

Search Customer Discussions