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Customer Discussions > MP3 forum

mp3 wont play in Windows Media Player

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Showing 1-25 of 85 posts in this discussion
Initial post: Sep 17, 2012 6:27:27 PM PDT
sjr says:
I just got a mp3 download through Amazon, this is the first mp3 I have bought this way, I have bought several physical disc's and ripped those to mp3. It will play fine in the Cloud player and it will also work with VLC media player. However in Windows Media Player (which is where I play all my other mp3 files) it says:

"Windows Media Player encountered a problem while playing the file."

It only says Close or Web Help, which says something about ID3 headers or the sound device.

I know it is not the sound device as I have many mp3 files that play fine in Windows media player, this is the only mp3 file that will not play in it.

In reply to an earlier post on Sep 29, 2012 12:19:10 AM PDT
I had the same problem. Burned on Amazon Cloud MP3 just fine.

In reply to an earlier post on Oct 2, 2012 8:17:51 AM PDT
Ms. Helpful says:
Sorry about the trouble. I suggest that you need to redownload your song form your Cloud Player, try to play the song, if same trouble encountered. I strongly suggest that you need to contact Amazon to further assist you. Here's there phone number:
- U.S. and Canada: 1-866-216-1072
- International: 1-206-266-2992

Posted on Oct 2, 2012 11:51:18 AM PDT
sjr says:
It really makes no sense to me. I copied the file to a thumb drive and tried on my work pc and it plays fine. I tried it on my phone and it plays fine. I tried on my htpc and it plays fine. As far as I can tell the only pc it won't play on is the primary pc that I downloaded it on, this pc plays every other mp3 file I have. I burned it onto a cd and ripped it off and this does play fine on the pc though it has quieted it slightly.

Posted on Oct 10, 2012 9:28:52 AM PDT
C. Keene says:
I'm having a similar issue. "Windows Media Player encountered a problem while playing the file."

Posted on Jan 24, 2013 7:46:43 AM PST
botski says:
I have the same problem. Just tried to download MP3s from my "Cloud Player" to my laptop and I get the same error message. Has anyone found a solution? Oh wait, I know a solution - next time buy a CD and bypass all this muck muck that modern tech has brought upon us :).

Posted on Jun 24, 2014 11:33:19 PM PDT
I had the same problem with all my Amazon mp3s, but not other mp3s. I followed this and it worked for me (it was a problem with WMP 64bit): www DOT mydigitallife DOT info/how-to-set-64-bit-windows-media-player-12-wmp12-as-default-player/

It's a bit technical, but the instructions are pretty straight forward.

Posted on Jul 31, 2014 11:38:26 AM PDT
SOCL says:
I've been dealing with this same damn problem for the past 2 months and Amazon customer service has been next to useless. I did sort out, though, that there's clearly something being written into the Amazon MP3 files that didn't used to be present (since it initially only affected some of my Amazon MP3's--the newer ones--before customer service had me delete ALL of the files, after which I re-downloaded all of them and NONE of them worked). So on a whim I decided to use RealPlayer Converter and converted one of these MP3's into an MP3. When I went back and played the new/converted file, it worked perfectly. Odd, right? Especially after Amazon Customer Service had me do all sorts of nonsense to my PC.

So it turns out that the Amazon MP3 I was working with and the converted file were nearly 50% different in size, with the Amazon file being larger (6.77MB vs. 3.33). That tells me that they've done something with the rights management (or something like that) that is causing this issue.

I tell you what, if they don't sort this out, it's the last time I buy music of any sort from Amazon.

Posted on Aug 4, 2014 1:48:32 AM PDT
Mr Crisp says:
I've just downloaded a CD from Amazon and although they are MP3 files, I'm having the same issue with WMP.
The files play fine in VLC but I get the same error message as mentioned above when trying to play using WMP>

Do amazon monitor these discussions? is there any way to escalate this to them?

Posted on Aug 4, 2014 6:03:11 AM PDT
SOCL says:
I'm not sure if Amazon monitors these discussions, but I would definitely email them and tell them you're having the same problem. They told me their technical team is looking into it. I'm going to email them a link to this discussion in the hope of lighting a fire under this issue and getting resolved -- I'm not entirely sure they've taken me seriously...

Posted on Aug 5, 2014 5:44:28 PM PDT
Same problem here. EXTREMELY frustrating! AMAZON, FIX THIS!

In reply to an earlier post on Aug 6, 2014 6:11:16 AM PDT
SOCL says:
Please, everyone who is having this same issue, send them an email and include a link of this discussion. The more pressure we put on them, the more likely they are to be responsive -- and to be USEFUL in their response. I keep emailing an update every time somebody says they are having the same problem.

Posted on Aug 12, 2014 6:48:49 AM PDT
Mr Crisp says:
Raised with Amazon, linked to this discussion. Just spoke to a helpful woman who has taken down my issue and referred it to tech team. Awaiting a call back.

In reply to an earlier post on Aug 12, 2014 8:53:44 AM PDT
SOCL says:
You think they're helpful and you think you'll get a call back. I raised this issue with them three weeks ago and all I got was a lame "sorry it's taking so long" message from them 6 days ago.

Posted on Aug 13, 2014 6:47:23 AM PDT
[Deleted by the author on Aug 13, 2014 6:48:17 AM PDT]

Posted on Aug 13, 2014 6:49:56 AM PDT
Joe T. says:
Looks like there's a problem with the "IDheaders" or the way the mp3's are tagged. This is Amazon's doing. They are tagging them in a way that Windows media player doesn't like. Using a FREE program like mp3tag, you can go through and fix each individual file. It's a pain in the but for each of us, but it seems to work...

Posted on Aug 14, 2014 5:59:30 AM PDT
SOCL says:
Any chance you could email that info to them, Joe?

I figured out a workaround, too, using RealPlayer Converter -- which is also a serious pain -- but I'm holding out on principle: Amazon should fix their own problem, not me! If they don't resolve it soon, though, I'm going to demand a refund on all of the music I have purchased from them over the years since this constitutes false advertising (they advertise that it works in WMP, but it does not) and never buy another MP3 from them again.

Posted on Aug 14, 2014 8:49:10 AM PDT
Last edited by the author on Aug 14, 2014 8:49:22 AM PDT
Joe T. says:
Ok, just sent out an email. I will keep you all posted...

Posted on Aug 21, 2014 9:38:37 AM PDT
After my last download of Amazon Music Player -- all of my historical purchases will no longer play on my PC -- this is GIGS and GIGS of music. I'm freaking furious. They just 'took back' rights I've been purchasing FOR YEARS. I'm going to try de-installing the cloud player to see if it resets the ID tages -- if not, I'll be raising the issue to appropriate federal authorities.

Posted on Aug 21, 2014 10:11:11 AM PDT
SOCL says:
So I sent them an email a few days ago (4 weeks after my first complaint) and all I got was an apology. But the cherry on the pie -- and you all are going to LOVE this -- the customer service rep offered me $17.91 for, you guessed it, music! That's right, they offered me music credit as compensation for the fact none of my Amazon music works. I HIT THE ROOF.

So I called them today and after nearly 2 hours on the phone, I finally got an "okay" resolution from them. Apparently they can't refund any music prior to 2012, so I managed to make them cough up the cost of all of my music between 2014 and 2012. After that I demanded compensation for my pre-2012 music, which they refused. If it wasn't because one of their customer reps told me to delete all my pre-2012, I would have been SOL in their eyes.

Gregory, call them and don't get off the phone until you get what you think you deserve. It's literally the only way I got anything out of them besides a lame excuse and hollow promises for a resolution sometime in the vague future. Reiterate over and over and over and over again that you are not their only customer with this issue (make sure to say "their customer" -- it drives home the fact they are responsible for a resolution).

In reply to an earlier post on Aug 21, 2014 11:09:56 AM PDT
This DOES work.

Net/net -- Amazon has written tags into the files. Might be able to launch this tool in batch mode against the whole you feel lucky, punk? ;-)

Posted on Aug 21, 2014 2:14:21 PM PDT
SOCL says:
Gregory, what does work? :-/

No idea what you're referring to, re: tool in batch mode.

In reply to an earlier post on Aug 22, 2014 8:29:18 AM PDT
My apologies.

It is not my fault that Amazon's discussion thread tool works just as poorly as their music player does.

<No smiley -- seriously>

My post was in response to Joe Teresi's post where he says:

Looks like there's a problem with the "IDheaders" or the way the mp3's are tagged. This is Amazon's doing. They are tagging them in a way that Windows media player doesn't like. Using a FREE program like mp3tag, you can go through and fix each individual file. It's a pain in the but for each of us, but it seems to work...

my response was intended to communicate that, as joe suggests, mp3tag will work in 'batch mode' where it will work on directories, or, if you feel lucky, punk, on an entire library of music. One can select large groups of MP3s, and clear the tags from them, which restores one's ability to play them on WMP.

I have processes about 1/3 of the files on my server, and it is working quite well.

I'm not brave enough to run the tool from the root directory. So sue me, ;-)

For what its worth, I do have written communications from the customer service team that this bug has been reported to the Amazon Player development team. I will forward anything definitive I get back from them as a result of that communication.

Posted on Aug 23, 2014 11:19:01 AM PDT
SOCL says:
Yeah, RealPlayer Converter does the same thing. The issue I have is one of principle: Amazon manufactured this issue, so Amazon should fix it -- I don't feel like I should have to wade through that entire process just to listen to music I purchased from them.

I've had the same assurances about the tech team "working on it" for almost 5 weeks now. I'm not putting much stock in that, which is why I demanded refunds.

Posted on Aug 24, 2014 11:12:32 AM PDT
So what do you edit in the header?
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This discussion

Discussion in:  MP3 forum
Participants:  39
Total posts:  85
Initial post:  Sep 17, 2012
Latest post:  Dec 18, 2015

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