Customer Discussions > Music Trade-In forum

Disappointed with my first music CD trade-in experience.

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Showing 1-25 of 36 posts in this discussion
Initial post: Apr 28, 2012 10:47:52 PM PDT
T. Colban says:
Before I voice my opinions on this service, let's make a couple of things very clear.

1. Amazon themselves do not do the trade-in, so opinions should be reserved for the third party buyer. That said, the trade-in is done via Amazon, so they should be held responsible for the third party policies and service, in my opinion.

2. I work in an industry that deals with trade-ins, and you often get customers that assume their items are worth more than they really are. Face it, folks, your items are "worth" what someone is willing to pay for them. That's how the housing market works, same goes for your CD collection, no matter how much you think it rocks. Therefore, I went in with an open mind, and didn't expect to be offered much for my old CDs.

I was pleasantly surprised at how much I was offered for the majority of my CDs during the trade-in process. I had been planning to sell them at a garage sale or donate them to charity, so 30 cents for a CD I was never going to listen to sounded fine to me. I was even offered $3 or $4 for a few! I printed my packing slip, carefully packaged my CDs (my industry also involves boxing, so I know how to do this to ensure zero damages) and sent off my CDs.

I was pleasantly surprised again when I received an email about 4 days later saying my items had been received.

Within 24-48 hours of that email, I received the credit, but for less than half what I was expecting. I was told some items were "incorrect" and was immediately concerned that I had been ripped off, because wouldn't you know it, the "incorrect items" were the $3 or $4 ones.

I was, however, pleased to hear that the items would be returned to me, even though I had chosen the setting "do not return items to me" in the case of a difference in opinion regarding condition (to those that have not done this yet, you can pick "Good" or "Very Good" for condition. Pick "Good" because it's unlikely you'll get what you expect if you pick "Very Good" unless your CD is 100% MINT, SPOTLESS).

When I received my "incorrect items" back (keep in mind, I did not have to pay shipping to OR from the third party buyer) I was appalled at the packaging. The box was beaten up (a sign that not enough packing material was used) and two of my cases were damaged beyond repair. So much for trying to sell them elsewhere!

The third party buyer also put large (2" x 3") stickers on the "incorrect items" - luckily they had not been on the CD cases long so they came off with little effort (and thankfully did not tear and leave half a sticker) but they did leave some sticky residue, not a huge deal. What I am concerned with, however, are the 2 CDs that are packaged in cardboard cases - the stickers tore the cardboard, no matter how careful I was in removing them (another thing I have experience with on the job, I used a label peeler but could not use Goo-Gone or any similar adhesive remover because the cardboard CD case would have been ruined, which it was anyway by these stickers!).

I carefully checked these "incorrect items" again on the Amazon Trade-in site. Now, a few of them were BMG/Columbia House specials, so those are fair game, I have no complaints about them not being accepted. A couple looked like they have been re-issued by other music labels-maybe re-released-so again, no problem. But the 2 rare, Pearl Jam CDs (the same ones that were ruined by the stickers) do not HAVE any alternate versions - they just don't! So that's shady.

Considering I had low expectations to begin with, was pleasantly surprised by the trade-in offer, then disappointed by the end result, I'd be wary of this service. I think most people are less understanding/realistic than I, and judging by the angry posts in here, you might want to think twice about this service unless you really don't care what you get for your CDs and just want them off your hands
...assuming they don't get returned to you with big "incorrect item" stickers on them ;)

Posted on May 3, 2012 12:12:05 PM PDT
Let me start by saying that I collect cd's, bly rays, dvd's, video games, etc. I take pride in my collections and every item is in pristine condition. I take very good care of my possessions in every way no matter what it is. I have a rather large cd collection that spans over the last twenty years or so. I had been looking to weed out some and when I saw that Amazon was now taking them in trade and offering some pretty fair prices, I picked some cd's out that I didn't really listen to anymore and took the time to clean each cd and case before wrapping each one in bubble wrap so they wouldn't get damaged in transit. I was quoted $80.00 for the 30 cd's that I sent in, which is better then garage sale prices and more then I would get at my local used cd store in trade. Yesterday I received an email from Amazon saying that my cd's had been received and a giftcard was deposited in my account. I checked my account and saw that I had only received $50.00 for the cd's, not $80.00 That is a huge $30.00 difference, I looked at the list of cd's that I had sent in and saw that whom ever decides if your cd's are worthy enough to accept in trade, downgraded every single one to good or acceptable condition. They even refused six of them saying that they were not the same cd listed or that they were damaged. Their sending them back! Can't wait to see what I get back and what kind of condition their in now. I'm appalled ! I can't stress enough how angry I was and after six years of serious money spent on Amazon, I am even considering taking my business elsewhere and not shopping here anymore. Every single one of the cd's were pristine without a single flaw, scratch, crack or anything else. And your stuck with whatever you get in trade, because once they accept them, you can't get them back. Total scam and ripoff!!! I have traded dvd's, blu rays and games several times and have never had a single issue. They have alway's paid me top dollar for everything else. Obviously there is someone else running this program. I will never again trade in anything with Amazon because of this. I feel totally scammed, ripped off and I just hope that I save somone else out there from making the same mistake and I get this out to them before they send their expensive collection in and get taken!

Posted on May 4, 2012 8:57:12 AM PDT
Curtis says:
you would think @this point AMAZON would shut down the operation
& make it right wth all those who got severly burned.
sad very sad.
You have to stop & wonder what was the big store in the sky thinking?
Although they have great results with individual sellers on the resale marketplace,
to allow one MEDIA reseller that kind of unforeseen power
is ABSOLUTELY LUDICROUS to say the least.
C'Mon AMAZON wake up and pull the plug on this beast.

Posted on May 4, 2012 9:34:58 AM PDT
T. Colban says:
Well, this is my problem with big box retailers and giants like Amazon. You might get a good deal for the most part, but is there good service to back it up? What social ramifications are incurred by their practices? Are their low-ball prices doing more harm than good for the mom & pop businesses in the struggling US of A?

And I say this because I don't see Amazon pulling the plug on this trade-in service. Why would they? It's a profitable venture, I'm sure - do the opinions of a few people like us really matter to a giant like Amazon? Sadly, I think not.

Posted on May 4, 2012 11:12:30 AM PDT
Curtis says:
unfortunately someone in charge @ AMAZON needs to read all these threads
& realize there's a MONSTER ripping people off & they are endorsing it ..
YES Mom & Pop stores are getting burned
if they are not also selling on the worldwide storefront to get the viewers/buyers required
.. competition, capitalism it's what this country is made of
.. naturally with china slitting our throats due to the cheap labor....
We have to get smart and not purchase ANYTHING with that tiny sticker!
Eventually WALMART & the othe BIG BOX stores will get it
=We are MAD as HELL & we are NOT Gonna Take it Anymore!
however until we all band together .
~~*.Guess what.. it's a Dog Eat Dog World Out There; and the Whole World is a Bone.~~*
sorry... End of Rant

Posted on May 20, 2012 2:39:23 PM PDT
rocket42585 says:
I also had the same bad experience with the Amazon trade-in. Not only did my rejected CD's come back strewn about loose in the box adding a bunch of scratches and breaks to the CD's but they have the same huge stickers on as the others have mentioned. They should also make it clear that they do not accept BMG Music Club CD's. Had I known that, I would not have sent them in the first place. I looked around before I sent them but did not see anything that mentioned that they would not take them. Yes, everyone, please beware before sending in your CD's!

In reply to an earlier post on May 22, 2012 11:16:54 AM PDT
21farms says:
"They should also make it clear that they do not accept BMG Music Club CD's."
EXACTLY!!! i read the FAQ and everything else i could on what was eligible/ineligible and this is not mentioned anywhere.

Posted on May 23, 2012 12:40:07 PM PDT
Ryan says:
Traded in a bunch of BMG CDs as well, and no mention of these being ineligible ANYWHERE to be found. Does Amazon hire someone to stomp on each CD case after they decide they won't accept them? I received about 40 CDs back covered with stickers, and gone from "Like New" to poor quality. What gives? Don't trade in your CDs here. Use Don't give Amazon the chance to profit from this bs.

In reply to an earlier post on May 25, 2012 7:02:13 PM PDT
Patchman says:
I just had the exact experience...i checked and rechecked before sending my order and over 80% of cds were sent back because they wer "incorrect version" WTF..i finally got them back tossed in a huge box , some were out of the jewel cases...Now to add insult they all have these damn stickers that i need to remove before trying to sell again...I called and emailed amazon to let them know my frustration but i really dont think they care, all they said was "they were sorry "....I did trade a bunch of dvds without a hitch...not sure why the cds trade in program is such a disaster well for anyways.

Take Care

Posted on Jun 6, 2012 3:14:53 PM PDT
doctork says:
I am disgusted to learn "reality." Sorry I just mailed in 60+ DVDs and CDs, most of them mint.
However, I was starting to put together another list. I will not do anything else now except
to bring some to my local library. Does the Red Cross, Goodwill, or Salvation Army take these too?

In reply to an earlier post on Jun 6, 2012 3:16:45 PM PDT
doctork says:
I wish your post was read 3 1/2 hrs ago. I had high expectations. Now I cringe, having just sent 60 in.

Posted on Jun 10, 2012 9:55:05 PM PDT
Fibonacci says:
I, on the other hand, had an excellent experience with my DVD collection. All of mine were accepted, and none of my "like new" were demoted to good or returned - it made me believe that I should have selected more as "like new". I sent over 100 DVDs in. I am now sending in my CD collection. I have yet to see what they will say about the lack of jewel cases on some of them. I have not seen a straight answer on it.

Posted on Jun 11, 2012 3:07:48 AM PDT
doctork says:
Soon after reading the negative reviews, my trade-in order was cancelled. I am awaiting the shipment to be returned I will
try a smaller shipment with only CDs to try and verify your experience, Papi.

In reply to an earlier post on Jun 11, 2012 6:33:39 AM PDT
T. Colban says:
I was specifically commenting on the CD trade-in, but I'm glad you had a good experience with DVDs. I find DVD cases to be more durable, so that helps.

Posted on Jun 27, 2012 10:39:13 AM PDT
Whin Jah says:
I received a (first ever) trade in offer for a book. I recall bookmarking the offer page when e-mail was first received. There was an end of month deadline. When I went to accept the offer, I find it had suddenly changed, if I recall correctly, from £15 to £5 although it may have been from £25 to £5. Whatever, it was a difference. But why not check the original offer recorded in Favourites? I did. It was no longer accessible - wish I had taken a screen grab. Needless to say I am not taking the reduced offer as it will not qualify for the Amazon bonus originally offered. Sneaky, huh?

I am now reading these posts and think I may have had a lucky escape. This does not reflect well on Amazon.

In reply to an earlier post on Jun 27, 2012 1:02:17 PM PDT
doctork says:
I agree and had my CDs/DVDs sent back very soon after sending them. I may try some
CDs again soon. This is one of Amazon's few 'boners' It is not Amazonian, even though
I received great help from one of its reps.

In reply to an earlier post on Jun 27, 2012 6:15:30 PM PDT
Curtis says:
OMG can you ask them to REFUSE the shipment WITHOUT OPENING IT?
you will most likely get a bunch of cracked cases

In reply to an earlier post on Jun 27, 2012 7:04:50 PM PDT
Last edited by the author on Jun 27, 2012 7:05:12 PM PDT
T. Colban says:
In response to Whin Jah: Amazon is notorious for changing their offers not only daily, but by the minute. I was looking at a PC game for $32, went to some other sites just to do a quick price comparison, and it was $50 literally five minutes later. Check out their mission statement - they hint at offering good prices but if you read between the lines they basically state they just want to make a ton of money and take over the world.

In reply to an earlier post on Jun 27, 2012 7:42:42 PM PDT
doctork says:
If Amazon was not concerned about profit maximization, I would be concerned. Yet good service seems
to still be the norm, even though promotions can come and go. Walmart wants to make money too.
Which firm doesn't. Does Amazon treat its employees better than WMT or Yahoo. On individual items Amazon can be beaten. I suggest you have a few other shops to rely on.

Posted on Jul 2, 2012 9:54:36 PM PDT
Deanna says:
OK, after reading all this, no way am I sending in my CDs.

Posted on Jul 3, 2012 1:44:41 AM PDT
doctork says:
Deanna, I have not opened the box that was returned, with CDs,DVDs & books. I am going to try again---this time with a few books and 25 CDS. But feel the result--mostly returns--will be the same.
The Palm Bay area library can resell CDs/DVDs (at maybe $.50- $2.00) and get some
extra needed pennies. The library, Red Cross, Salvation Army, Goodwill
all want them. Am taking over 25 DVDs today.
You'll feel better, too. Alan

Help the library, Good Will, Red Cross, Salavation Army....they want the CDS

In reply to an earlier post on Jul 3, 2012 1:45:30 AM PDT
doctork says:
Sounds so true. Annoying!

Posted on Jul 10, 2012 11:34:09 AM PDT
here's the fact as far as I can tell from my single, solitary problem with the trade in program (used quite alot for DVDs, Games, Books, Electronics... but never CDs yet).
For the most part; tradein prices are set by some script using a variant +/- medium, - some %. (somewhere around 65-67%)
When you elect to do a trade on some item that is outside the range of what the 'partner' (the human, not the script) is willing to pay, they simply slap a "wrong item" sticker on there and send it back. This is because they are unwilling to pay even fractional percentage on high-value items with slow retail movement.
I sent a DVD in with a google:shopping internet average selling price of well over $400 (including SOLD results on that crappy auction site), and a fairly poor conditioned one here on amazon running $200. They offered me $84 for that single disc. When it got there; some human looked at the offer and changed their mind.
They claimed I sent the wrong item. They vandalized my ultra rare DVD with a sticker. They sent it back, wrong edition, sticker pointed to the UPC.

Here's the thing, Mr too big of a **** to admit the truth man, This disc was only released in one edition, one time. The pressing run was 500 units. EVER. Over 100 of them were damaged in a fire at the distributor. It was never rereleased.
There is no other version. Claim what you want, whatever!

I IRCd with a rep from Amazon after the fact; and admittedly they were excessively kind to me to a fault, with a credit and all for the trouble.
I'd have accepted the run of the mill issue (like others on these threads I've worked in secondary retail as well) of such things.
Honestly telling me 'computer offered you a reasonable price; but we can't pay that since it's gonna sit on a shelf for the next X-number of years till someone else comes along with both enough money and enough love of films to pay for it'. I would have said hey, fine; and dealt with it. Or a nice email with an oops statement and a secondary offer.
Don't you EVER lie to me, the costumer, the consumer; the person giving you a mint condition $400 film for $80-some bucks. Jackass!
Less than an hour after their 'reception' notice the price on the films page for trade offers dropped to $10.

If I ever find in person the employee from the partner company who lied to me, woe be that day for him.

But much love to Amazon and their support staff for being kind to me.

Bottom line: Don't expect, $3, 5, 10 or 50 for some "rare" CD no matter how rare. This isn't the market place for that. Go to ScrewBay and try it there, take it to a speciality shop, a collectors market, or some other such place. For realistic people, {
Dear Amazon, thankyou for offering to buy my used crap music CDs and offering me 50 cents each. I'm aware of the fact that even if I donated this crap tax writeoff is limited to initial, or recent /completed/ sales value and will calculate to 8.4% that value. So my $20-when-new CD will get me a $1.68 CREDIT off my total federal tax-due /a year from now/. You're offering to give me usable amazon gift cash, right now.
50 cents today is far more useful. So again; Thanks.

Posted on Jul 11, 2012 8:30:32 PM PDT
Curtis says:
WELL I would not give AMAZON the Opportunity to make a thin dime on me. I have more peace of Mind Giving it to the VETERANS Hospital than a stinking AMAZON BUCK THREE EIGHTY Credit. I won't give them the OPPORTUNITY to make a thin Dime on me... suit yourself ....Giving from the HEART To WOUNDED VETS Seems a WHOLE LOT MORE APPROPRIATE

In reply to an earlier post on Jul 12, 2012 3:06:38 AM PDT
doctork says:
GREAT. In my area the Red Cross makes periodic pickups of clothing and misc. I will give some VHS, DVDs and CDs when the truck comes by in two weeks. People are always there who have had homes destroyed. I LIKE your position.
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Discussion in:  Music Trade-In forum
Participants:  17
Total posts:  36
Initial post:  Apr 28, 2012
Latest post:  Jan 15, 2013

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