I recently took my D90 to the El Segundo, CA Nikon factory service office. My shutter was misfiring and since it had a lot of use, I figured the shutter mechanism was in need of replacement. I was quoted up to $280 for replacement. When I returned to pick up my camera I found I was charged $127 to clean the electrical contacts that connect the camera body to the lens control. It seemed to be an excessive amount charged for the service rendered.
I inquired and was told there would be no adjustment. When I investigated Nikon's El Segundo Facility, I found that they had an "F" rating with the Better Business Bureau.
Has anyone else experienced this type of problem with Nikon service? How about Canon?
I was about to purchase a new Nikon camera body and this experience has soured me to my Nikon ownership experience.
Anyone have any ideas on what a next move should be with my dissatisfaction?
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