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Customer Discussions > Photography forum

After-market warranty

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Showing 1-13 of 13 posts in this discussion
Initial post: May 26, 2012 9:17:05 AM PDT
Jim C. says:
Hey all. I'm looking to put in a pre-order for the Canon 1D X, but seems like Amazon isn't offering an extended warranty yet. I am wondering if I can get an extended warranty (I'm eyeing the Sagemax from B&H photo or the Mack warranty from Adorama) from a different site while purchasing the camera from Amazon. Is this do-able? Thanks for any input!

Posted on May 26, 2012 1:23:19 PM PDT
Last edited by the author on May 26, 2012 1:24:29 PM PDT
Tom Martin says:
To my knowledge yes you could order a Mack warrenty from Adorama and register it to your new camera purchased elsewhere, I would call Mack and double check this.

Posted on May 26, 2012 1:49:49 PM PDT
Jim C. says:
Hi Tom. The coverage for the Mack warranty seems pretty standard and limited. The one I was shooting for is this one:

I'm assuming either Sagemax or Mack or any warranty company would be able to cover the camera as long as it's within the covered value. I would simply like to know if this is do-able and if anyone has done so by purchasing an item on Amazon and a warranty from a different store/retailer.

Posted on May 27, 2012 8:59:56 AM PDT
Jim, the answer to your question for Mack is "yes" and can be found in the Mack FAQ:

In reply to an earlier post on May 27, 2012 9:29:19 AM PDT
Jim C. says:
Cool. I will definitely start reading up on the coverages for Mack, Sagemax, and Squaretrade. I see these 3 and also Ritz as having really good service and coverage. Thanks!

In reply to an earlier post on May 27, 2012 9:52:42 AM PDT
Tom Martin says:
I wouldn't count on Ritz being around to service their warranties.

Posted on May 27, 2012 1:48:09 PM PDT
Jim, let us know what you decide is the best deal. I've just started looking at Mack/Sagemax and there's quite a difference in cost. For example, the standard Mack for a $3K camera is only $65 at Adorama ( The next level of coverage is $210. Sagemax, on the other hand, is $315 for 3 years at B&H at a coverage level that I assume is comparable to the $210 Mack. Looking at the reviews, however, it seems that Mack repairs can take months in some cases.

Posted on May 27, 2012 2:40:38 PM PDT
Jim C. says:
I personally am leaning towards the Sagemax. If I were to look at Mack, I'd shoot for the Diamond version. With warranty, for me, it's "you get what you pay for". The 1D X is going to be a big investment, so I want good protection for it. I'll keep you posted on the final decision. =)

Tom: Yeah, I read some older reviews about it. I haven't found any offers on B&H or Adorama. Perhaps it's only available at local stores? I'm not too sure, so I'll stick with Sagemax, Mack, or Squaretrade.

In reply to an earlier post on May 27, 2012 10:26:00 PM PDT
Last edited by the author on May 27, 2012 10:27:35 PM PDT
EdM says:
In general, after market warranties are not usually a good idea for a wide variety of products, economically. It's really just expensive insurance, that many purchasers do not end up using anyhow. Otherwise, how could the insurance companies remain in business? You don't get something for nothing. Camera stores are happy to sell these warranties/policies, because stores make a profit on the sale.

"We have long advised that extended warranties are a poor deal for almost every product."

It is usually preferable for the maker of the camera to repair it, as they know the most about their own gear. Plus, there is always a question about whether something is a defect under the maker's warranty, or curable via a firmware upgrade, etc. Be careful as an after-market camera repair might violate the terms of the manufacturer's warranty.

If you do go this way, be sure to check the terms carefully. Also check to see if your credit card, e.g., may have some extended warranty coverage included already. However you go, good luck.

Posted on May 28, 2012 1:42:03 PM PDT
While I agree with CR that extended warranties are a bad deal in most cases, it is simply flawed logic to argue that a plan is bad based on the observation that most plans go unused, a point they seem to fix on. After all, the whole premise of insurance is protection against a low-probability event, so you would expect this.

If you can afford to replace the item, then insurance is always the wrong way to go because on the one hand your expected loss is whatever the item's cost and reliability dictate over a time period and on the other hand it is equal to the same thing plus the insurance cost. Most of us can afford to replace low cost items like TVs, computers, etc. so in these cases I always opt against extended warranties.

However, in cases where you can't afford to replace the item, this logic doesn't apply because the high item cost precludes replacement and thereby achieving the long-run average expected loss.

In my case, the scenario I worry about is the one that happened with my first DSLR. It was a first gen Canon rebel and simply wouldn't turn on one day (out of warranty of course). The cost to repair was more than the camera was worth at that point so I took a 100% loss (not quite since I was able to sell it for parts).

Right now I'm trying to buy the Nikon D800 which costs $3000. Quite frankly, it's a bit of a reach for me to buy it in the first place and replacement is out of the question so insurance makes sense to me in this case. It's just a case of how much I'm willing to pay against what I hope is a very low probability event.

Posted on May 28, 2012 2:43:59 PM PDT
Jim C. says:
I agree with R.Cole on the cost of replacing an item if money was not an issue. (Early congrats on the D800 if you do go for it!) From where I stand, I would much rather pay an insurance for an item at a fraction of the cost than to pay for another at 100%. It is an expensive insurance, but you take into the account of probability of something going wrong and paying 10% of the original cost (if you are getting a good warranty) or 100% of it. =)

I'm in the boat where I can't afford another of the same item, so warranty is the likely route. I will simply have to read the terms carefully and decide which will be best for my camera.

Posted on May 31, 2012 7:57:41 AM PDT
Richard Hohn says:
I have purchased Square Trade warranties for electronics and camera equipment. I have had two claims both were cleared in a matter of days with repairs on one item and replacement on another.

Posted on May 31, 2012 9:58:33 AM PDT
Jim C. says:
Richard: Cool! Thanks for sharing your experience with SquareTrade. I still haven't seen the coverage for the 1D X range, but I'll keep looking.
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This discussion

Discussion in:  Photography forum
Participants:  5
Total posts:  13
Initial post:  May 26, 2012
Latest post:  May 31, 2012

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