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Customer Discussions > Photography forum

Mello Digital

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Showing 1-25 of 65 posts in this discussion
Initial post: Jan 17, 2012 7:03:21 PM PST
pkbase says:
Twice have I tried to order from this company online. Both times they advertise a product (substantially less than competitors to draw customers in) on their website as being in stock when in reality it is not. Both times we received an email or phone call after the order was placed telling us that the product was back-ordered and wouldn't be coming in for 2-3 weeks. They are using false advertising to bring business in by stating that a product is "In Stock" when it is not. The first time we thought it was a coincidence, but after the second time we realized that they are falsely advertising and offering lower prices to get business in the door. I would be willing to bet this is the case on most if not all of their products. This way the customer fronts the money to purchase the product and they don't have to.

Posted on Jan 17, 2012 8:40:17 PM PST
LJ says:
pkbase - they are probably like many other "camera retailers" out there that use amazingly cheap prices to bring in customers. At that point the customer is usually called to be upsold, told things like "you can get it at this price, but the warranty is extra," or "you have to pay more to get the cable to hook it to the computer/the software to be able to view the pictures/the strap/whatever" and then the price suddenly goes up rather quickly (usually to more than a reputable camera shop would have charged in the first place).

I've even heard of one thing where customers are told "oh, that is the price for the Asian camera - it will not have a warranty in America, if you want an American warranty camera it costs $XXX.XX."

A word of advice - googling for the very best possible price usually lands you in the clutches of one of these folks. You're better off getting from Adorama, BH Photo, Amazon, etc., because they aren't trying to rip you off by manipulating you that way. Yes, their advertised prices are higher, but they are "real" prices, not something where if you try to hold them to the advertised price the camera will be suddenly out of stock.

If this person is advertising through Amazon, report them. Amazon doesn't like bad vendors and enough complaints will probably get them ousted. If you are shopping cheap on Amazon, please check the vendor reviews - you'll often get a pretty good indication about any issues, etc. If I ever get anything non-Amazon from a vendor I haven't used before, I always check the vendor feedback before clicking the "go" button, even though I know I'm paying through Amazon and that part of the transaction is "safe."

What are you shopping for? This is a good time to buy a lot of things because companies are reducing inventory before they have to do their inventory counts at the end of the month. :)

Posted on Jan 17, 2012 8:42:44 PM PST
LJ says:
Oh - and usually anything by an unknown vendor "fulfilled by Amazon" is also a safe bet. ;-)

(I have a terrible camera/camera accessory shopping obsession - I would admit it, but don't want to join a 12-step program because they might make me quit!)

Posted on Apr 30, 2012 3:30:47 PM PDT
Jens Hansen says:
These people are "bait and switch" scumbags!

Posted on Jun 25, 2012 1:05:42 PM PDT
Ramon Aliqo says:
I placed an order for an original DMW-BCG10 Panasonic replacement battery for my ZS3. Got an email from them a day later saying they had an issue with the order. Called them up and was told they didn't have my order in stock, but yes, they have a third-party battery --the Power 2000-- that was better than the original, but for $20 more ($59)! When I balked, they lowered the price to $35. A quick Google showed the same product was being sold by a different vendor at Amazon for $18 for 2 batteries and a charger! When I told them about that I was told it was a different battery. Later, they lowered their price to $18 for one battery. What a bunch of scumbags. I told them no thanks, just cancel my order. Stay away from these guys!

Posted on Jun 26, 2012 7:30:54 AM PDT
Bob Trezise says:
Tried to get a Sony NP-FW50 battery to serve as a backup while my DEFECTIVE one was being replaced by Sony...eventually. Placed order and got the call later that day. It's on backorder but a lot of people are using this higher capacity..yada,yada,yada.. and we'll sell it to you INSTEAD. After all that I read here and elsewhere, I just cancelled. To be fair, they accepted my cancel and didn't give me too much sales static. I'll check my credit card closely the next few days.

Posted on Jul 2, 2012 2:21:40 PM PDT
wiser now says:
I ordered Nikon EN-el3e original battery,then saw all the bait & switch posts about melodigital.I called my card company to stop payment & sent melodigital E mail to cancel the order,within 30 minutes of placing it.Sure enough,2 hours later I received My "courtesy call " from David explaining the genuine battery was out of stock but he could help me out with a different battery.I told him I had been expecting the phone call because apparently bait & switch is their standard operating procedure,told him I was fortunate enough to see reveiws of Melodigital & had already canceled the order. I wonder how long they think this business model will work? Why do they bother?Jeez! Chronic lying.

Posted on Jul 8, 2012 11:28:10 PM PDT
bought a lens from this company in March of 2012 and was told that it would be about 5 weeks.Then I was told that it had been sent back because of a broken box. I waited a additionall 4 weeks and never got the item. I asked for a refund and its now july and I am still waiting after being told that it would take 14 days. Do Not buy from this company they are terrible!

In reply to an earlier post on Jul 9, 2012 8:08:25 AM PDT
Tom Martin says:
You normally have 60 days after the charge appears on your credit card statement to dispute it.
If they BS you long enough you have very little recourse to recover your money.

In reply to an earlier post on Aug 24, 2012 10:56:27 PM PDT
Jason says:
I am in the same boat; did you get your refund? If so how? I am working with my bank now because like you Mello Digital has just been stringing me along. I appreciate your help

In reply to an earlier post on Aug 25, 2012 8:40:53 AM PDT
Yes I did, after my bank finally called them and my bank refunded me the money and they went after them. I haven't got the final report from my bank, however they haven't taken my refund back. So far so good...get your bank involved as son as possible.

Posted on Sep 17, 2012 8:30:02 PM PDT
W. Lofton says:
wish I had seen this earlier... ordered a nikon sb700 flash from these guys... seems it is back ordered for 4-5 weeks, but they just happened to have a better sigma 610 flash that supposedly has more power, guess i will wait and see

In reply to an earlier post on Sep 18, 2012 11:38:03 AM PDT
WHICH Sigma 610? Sigma has two flashes with a 610 in the name, priced $100 apart. More powerful? Well, yes, in raw light output (it exceeds Canon's top-of-the-line by 3meters: 61m vs 58m)

Confusing web site -- implies the cheaper 610 DG ST $300 (list) model can be manually set to 1/16th power, but is unclear on if it handles intermediate power levels. And can it still auto-expose when set to that low-power mode.

No mention made of compatibility with Nikon's "wireless remote trigger" capability.

The $400 (list) 610 DG Super does claim to support FP mode (lots of small flashes to cover a focal plane shutter moving faster than nominal sync speed), rear curtain sync, wireless (but is it compatible with Nikon gear, or only with other Sigma flashes), and variable manual power control from full to 1/128th power.

Sigma's web-site is selling the DG Super for a discount price of $255.

Consider that a bait&switch shop like the one being discussed will probably promise the DG Super, and then ship the DG ST on the justification that most of their marks won't know enough to prove they got a flash different from the the one the salesman implied.

Figuring out the SB-700 is not going to be easy... Most companies rate zoom flashes at the longest position (typically 105mm equivalent). The SB-700 goes out to 120mm BUT the web site rated it for 35mm lens. (The SB-700 @ 35mm position is 28m vs 610 @ 35mm being 36m; 8 meter difference on the wide end -- that's about a 7 foot difference when using a lens at f4).

The SB-700 supposedly has three beam patterns, senses pre-flash white-balance and transmits correction information to the camera (ignore the sonyminolta part, that's just the default configuration)

Posted on Sep 18, 2012 11:48:53 AM PDT
david says:
Thank god we have this means of communication to make people aware of companys like Mellodigital.

Posted on Oct 1, 2012 5:54:05 AM PDT
rickrfla says:
I have been subject to the same experience I ordered the Nikon SB-700 and was told they were out of stock and it would be 3 weeks. Then the sales pitch for the lessor Sigma Unit, If I was not looking for the quality of the nikon this may would have been ok. I researched before I purchased I think this is called bait & Switch ?

Posted on Oct 31, 2012 4:45:03 PM PDT
linda myers says:
My daughter has been fighting with this company for months to get her money back for a lens she ordered. No lens, no money back.

Posted on Nov 4, 2012 10:33:36 AM PST
after reading some of these comments about mello digital. all i can say thank god for sites like this.

In reply to an earlier post on Nov 4, 2012 5:26:50 PM PST
brad-man says:
Linda, if your daughter paid with a credit card she can dispute the charges and her card company will pursue the claim. Good luck!

In reply to an earlier post on Nov 4, 2012 5:36:36 PM PST
david says:
How does Mello stay in business with so much negative response

In reply to an earlier post on Nov 4, 2012 6:51:04 PM PST
linda myers says:
Thank you. I'm forwarding this to her!

Posted on Nov 29, 2012 10:16:46 AM PST
These guys are classic bait and switch frauds. Just Google 'mellodigital complaints' and you will see what I mean. I just ordered a Sony flash from them at a ridiculously low price, and they called the next day to say it was not available. Rather than waiting for the "switch" pitch I told them to cancel the order and then posted some bad reviews. says they may be identical with which has the same low prices and tactics. The only good thing is that the Internet makes it more difficult for scamsters like this to stay in business. They certainly have a twisted business model.

In reply to an earlier post on Nov 29, 2012 10:51:19 AM PST
The only good thing is that the Internet makes it more difficult for scamsters like this to stay in business.

It may make it more difficult for a "name" to stay in business, but not really the people behind the name...

In some jurisdictions it may only cost $50-100 to complete a "doing business as" (maybe one state form and a few weeks of small newspaper announcement).

Posted on Dec 4, 2012 4:30:04 PM PST
These people are thieves!! I ordered a camera lens. It was not in stock, so after a few weeks I asked them to cancel my order. At that point, they charged my credit card, yet e-mailed to say they would cancel the order and it would take a few business days. I made MANY many calls and emails to them. They constantly assured me they were processing my credit, and it would take a few more days. That was 9 months ago, and I have not received any credit. They billed me $430 for an item that they never sent me - never even tried to pretend they sent! They have stopped responding to me. They stole my money. Totally dishonest and unethical, and ILLEGAL. DO NOT DO BUSINESS WITH THEM!!

In reply to an earlier post on Dec 6, 2012 5:04:01 AM PST
I had the exact same experience..

In reply to an earlier post on Dec 31, 2012 4:26:14 PM PST
Last edited by the author on Dec 31, 2012 4:34:49 PM PST
Eric Ladror says:
Mellodigital cheats! I bought an item advertised for less than the competition, they called as you describe, but said that they have an upgraded product for more money. There is "upgrade" for the product (Nikon ENEL15 bettery), There is only one such battery. When I said I would like to cancel the order, they said they would ship the "upgraded" buttery for the lower pice. But then they never sent a purchase conirmation, order number, shipping info, nothing. They did charge my credit card, though. Even if I do get the correct product, I would never buy from them, they cheat. THe URL to their product is
Nikon EN-EL15 Rechargeable Li-Ion Battery for Select DSLR Cameras (Retail Packaging)
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Discussion in:  Photography forum
Participants:  47
Total posts:  65
Initial post:  Jan 17, 2012
Latest post:  Sep 22, 2013

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