Reed N.D. Dark:
Most office staff would certainly recognize their mothers, or even patients that had been there before - first timers, not so much, and practices need new patients to survive.
Most of us would rather not have to identify people - but we're required to verify that identity.
So we do what is "normal." We don't rely on coin tosses, reading of chicken bones thrown in a circle or lie detector's tests. We ask for photo ID to prove we have satisfied the government requirement of verification of identification.
I hope all went well with your wife in her February experience in ER. Please believe me when I tell you that most health care personnel, including physicians, would much rather spend all their time trying to help the patient - not swimming in a sewer of regulatory compliance.
I just spent a week in D.C. - it's still beautiful. We had never been to the Holocaust Museum - we spent half a day there and could have stayed longer, so much to see and do.
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