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Customer Discussions > subscribe and save forum

Subscribe and save now 5 % ? That's a kicker.

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Showing 1-25 of 159 posts in this discussion
Initial post: Aug 14, 2012 9:21:04 AM PDT
Barbara W says:
I have only used subscribe and save on a few products, but taking the saving down to 5 % from 15 % makes it highly unlikely that I will use it. What are your thoughts ?

Posted on Aug 14, 2012 11:52:03 AM PDT
Filmczy says:
I have six items that are still 15% off. However I have a feeling if you cancel an item that was 15% off then try to re-subscribe to the same item it knocks it down to 5%...

Posted on Aug 14, 2012 2:59:07 PM PDT
With the Prime membership or amazon mom it is a total of 20% off

In reply to an earlier post on Aug 14, 2012 8:43:46 PM PDT
Becky D Mc says:
I just received notice that the item to which we subscribed (which was 15% off 2 months ago) has been replaced with an item which is 25% more expensive. Rats.

Posted on Aug 14, 2012 11:57:33 PM PDT
DLH says:
It almost seems as though they are trying to get rid of the entire subscribe and save program. They have cancelled lots of my items and now are only giving 5% off. Doesn't look like I will be using it much longer. I am now also wondering if it will be worth it to renew my prime which is coming up in a few months. It is the same price as before, but is only for 1 year instead of 2 years now.

In reply to an earlier post on Aug 16, 2012 3:09:35 PM PDT
Oh ... it looks like any NEW items you "subscribe and save" for are only 5% off the original and previous subscriptions are still 15% off? That's what it seems like at this point anyway. Hmmm ... nahh, I don't like it either!

Posted on Aug 17, 2012 8:55:08 AM PDT
Last edited by the author on Aug 17, 2012 10:55:41 AM PDT
rosekelly says:
I'm so P.O.ed over this. Was going to stock up and have my eyes on gourmet items totaling over $300. Oh well, probably don't need them anyway. Decided to go with a couple of boxes of Nong Shim noodle that are on sale instead. I'm in a small town, not everything available here. Will still buy from Amazon, but won't be as much as used to.

Posted on Aug 17, 2012 1:08:21 PM PDT
Susie says:
I loved the Ammazan mom program but now with the diapers being knocked down to 5% and then paying a 79 yearly fee. Its cheaper to get them in the store with coupons. Unfortunate, that Ammazon ruined such a great program with great incentives.

In reply to an earlier post on Aug 17, 2012 3:39:12 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Aug 21, 2012 12:14:05 PM PDT
Lightshiner says:
I have Prime, but never see 20%

Posted on Aug 22, 2012 6:23:02 AM PDT
John says:
They are always changinging the rules for Prime and they NEVER inform customers who paid $79 for membershiop! I hope they read these comments!

Posted on Aug 29, 2012 5:13:43 PM PDT
Last edited by the author on Oct 16, 2012 5:22:20 PM PDT
donna says:
I track hundreds of amazon prices by keeping these items in my shopping cart, usually in the "save for later" area. Amazon has been aggressively raising prices across the board for a over a year now. It used to be easy to find real bargains on amazon. Now it's quite difficult.

The Subscribe and Save program has been essentially gutted. It used to be a great deal. Now it's not. I am an Amazon Prime member, and used to get Prime shipping on my Subscribe and Savage purchases. Then that was eliminated. Then, to make matters much worse, they reduced the Subscribe and Save discount from 15% to only 5%.

Amazon used to be "customer friendly" but now has become just another super-greedy price-gouging corporation.

Added on 10/16/2012: Amazon continues to make the Subscribe and Save program worse and worse for customers. Now you can't even get an extra shipment when you want -- only on your next delivery date at whatever price is available at that time. And if you start a new subscription for any item (at only 5% discount, of course), it doesn't arrive until your next delivery date which could be a month away. It is no longer possible to take advantage of price dips when they occur if you're on Subscribe and Save. And you have much less control over delivery dates. Add this to increased prices (reduced discounts) across the board, paltry 5% discount, vastly reduced flexibility in using the program, and, where I live (California), newly added sales tax, and you have a program that offers hardly any advantage at all, if any.

I'm finding that I can now order many things from other retailers and get better prices than on amazon. That was not the case until late last year. I am buying less and less from amazon due to the high prices and I will not renew my Prime membership -- it's no longer worth it. Subscribe and Save is almost useless.

In reply to an earlier post on Aug 31, 2012 8:07:55 AM PDT
dmbabbit says:
That's exactly how it worked. I had an item on sunscribe and save and canceled it due to the heat melting the product in the summer and when I signed up again, not only did the price go up but lost the 15% discount.
But I do have to say, two items I returned were nicely handled by Amazon, credited correctly and accepted as a return easily without major hassles.

Posted on Sep 2, 2012 9:29:36 PM PDT
A. C. Marek says:
If the overall price of an item is to your liking, buy the item. If it isn't, don't. The percent discount shouldn't matter; if anything, a smaller Subscribe & Save discount increases the incentive for Prime users to use quicker 2-day shipping.

Posted on Sep 3, 2012 8:41:27 PM PDT
The offered me 15% off...when I tried to sign went down to 5%...whats the about bait and switch..If that's how Amazon handles this..the should just cancel the whole program.

Posted on Sep 4, 2012 2:56:43 PM PDT
G. Allen says:
"The offered me 15% off...when I tried to sign went down to 5%...whats the about bait and switch..If that's how Amazon handles this..the should just cancel the whole program. "
Where did they offer 15%?

In reply to an earlier post on Sep 5, 2012 6:31:42 AM PDT
donczar56 says:
Just not having to remember to buy the "Subscribe and Save" products is a huge plus for me. I will always use "Subscribe and Save" at any percentage off. Get "Prime Shipping" and you save even more on most items. I only use "prime" and it has saved me hundreds of dollars in shipping costs on top of the 5% from "Subscribe and Save". I buy a lot of things from Amazon and have never once been disappointed. I will always be a loyal customer whether they cancel "Subscribe and Save" or lower it to 1%. You can beat delivery to your front door and not having to remember to purchase these items. I never run out of anything.

In reply to an earlier post on Sep 6, 2012 5:42:42 PM PDT
Joanne Irwin says:
I have a prime membership and am only getting 5%. What am I doing wrong?

In reply to an earlier post on Sep 9, 2012 6:15:11 AM PDT
lydibugg says:
It depends on the product... Diapers are but other products are not.

Posted on Sep 9, 2012 10:46:02 AM PDT
Last edited by the author on Sep 9, 2012 10:52:11 AM PDT
LuckyNugget says:
just ordered several S&S items, rec'd 15% off on 1 of 5 items...wonder if % off amt is also seller's choice, not just Amazon...anyway, it does clearly state "promotion" which usually means there will come a time when it ends...i'm with another from my arm chair beats the pants off fighting traffic, crowds, etc only to find the item is out of stock...that is easier to take in my arm chair!
oh yeah, and it just shows up at the door too, whenever I request it to...that is very cool...liking S&S even when the second "S" is 5%. Agree Amazon has lost it's bargain pricing. Hasn't lost it's convenience and has always served my needs very a thanks for that, about loyal customer rewards, huh? huh? Thx, A!

Posted on Sep 10, 2012 8:23:44 AM PDT
It is very disappointing particularly since they gave no notice of the change, at least not to me. Also, the prime/mom discount only seems to be on my diapers not any other items now...also another undisclosed change- see what happens when you click to get more now instead of waiting. Must wait until next sub and save monthly shipment date or order is for prime delivery without the sub & save price. The 5% along with the other recent changes is causing me to reevaluate shopping with amazon vs the grocery. It is hard for me to get out, so it has been nice to be able to do so much with amazon, but I will just have to spend a little more time price shopping cause for many items now I am better off with coupons and paying sales tax & gas vs purchasing through amazon with the decreased convenience when I run out of something sooner.

Posted on Sep 11, 2012 3:18:26 PM PDT
R. Salem says:
Most outlets that I deal with offer only 5% on subscription savings. Vitacost is 5% while offers 5% in credit toward future purchases.

I understand losing 15% isn't what we asked for, but Amazon is a business that competes in the free market. Competitive pressures set pricing as much as any other factor. Why offer a larger discount AND a lower shipping rate (or free) AND a lower initial price than most other places?

I still have a number of 15% discount subscriptions - and I just picked up a new one @ 5%.

In reply to an earlier post on Sep 11, 2012 5:46:21 PM PDT
Disgruntled says:
I don't think most people have too big of a problem with the amount of the discount itself. The problem is that Amazon has been quietly watering down the program further and further, and not just the discount amount.

Amazon gave us a nice 15% discount for years, then quietly started switching everything to 5% with no warning. And that's not the only thing they've changed; they just removed the nice "extra delivery" feature sometime in the past few days, so any "extra delivery" now comes with your next monthly delivery. (Or you can pay full price with regular/Prime shipping.) Other stuff has been removed too, like Prime shipping on initial orders.

Existing subscriptions aren't immune either. I have had multiple 15% subscriptions cancelled, only to see a very slightly different version of the product pop up, or a suggestion to subscribe to a similar product (at 5% in both cases, of course, being a new subscription.)

The percentage of the discount was actually pretty irrelevant until now. They could've just hiked prices and left everything at 15%. But then they'd have a harder time upselling you to the new full-price "extra delivery" shipping, now that the standard shipping option for that is gone, so the lower discount works out better now...much more tempting to buy at full price if it's only 5% off. (And especially now when you have to wait up to a month for a discounted extra delivery, or screw with your delivery date which is just stupid.)

Posted on Sep 11, 2012 7:30:11 PM PDT
R. Salem says:
They have been watering down the program - however, it hasn't been without notice. I've received several.

The thing is, they may not have any notice to give other than the one that says, "This item is no longer available on the S&S program." As for new subscriptions, you get the current rate, just like you get the current price. One positive is that, while you cannot keep the current price forever, you do get to keep your current subscriptions - as long as it is available.

That being said, I'd like to point out a few bits from the Subscribe and Save Terms & Conditions that haven't changed in over two years...

1) "If any Subscribe & Save item is discontinued or no longer available for any reason, we will automatically cancel your Subscription for that item and no additional orders associated with that Subscription will be placed."

2) "We may, in our sole discretion, terminate your Subscription at any time without notice. If we do so, you will only be charged for orders that have been shipped to you."

3) "We may, in our sole discretion, change these Terms and Conditions,'s general Conditions of Use, Privacy Notice, as well as all other applicable terms, conditions, limitations and requirements on the website, without notice."

If you don't like the T&Cs of any offer, don't participate in that offer. Pretty simple, actually.

Posted on Sep 11, 2012 9:35:19 PM PDT
J. Michaud says:
Yeah, there was no warning on any of these changes. Except when they started switching to 5% they didn't do it all at once. So for a brief time you could still find new subscriptions at 15%. But there was no warning when they suddenly switched everything to 5%. Of course they didn't have to give us any warning, but it would have been nice, and I bet people wouldn't feel as angry.
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Discussion in:  subscribe and save forum
Participants:  90
Total posts:  159
Initial post:  Aug 14, 2012
Latest post:  Dec 12, 2013

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