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Customer Discussions > Textbook Buyback forum

Do not use textbook buyback! Books claimed to be damaged even if they are in NEW condition

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Showing 201-225 of 342 posts in this discussion
Posted on Jul 8, 2011 9:06:53 AM PDT
This is why I went ahead and clicked the return option on my transaction. If they do not accept the book in 'good' condition then I want it back. They pay to ship it back as well. So I'm out only some packaging materials (I ship through USPS and they picked it up at my door for me) and can try to sell it on one of the other sites if it doesn't work out through the buy back program.

Posted on Jul 8, 2011 4:03:20 PM PDT
That's what I do, too, and I have gotten textbooks & games returned that they said were not up to par. Then, I sell them myself on the Amazon marketplace. Easy!

In reply to an earlier post on Jul 8, 2011 6:53:14 PM PDT
i agree with you> i sent my brand NEW UNUSED exercise physiology book back for some money since it beats having it lay around not ever to be used. They get the book, which i packaged perfectly in bubble wrap and in an actual "book box" and then denied my returned saying the book was unacceptable due to "missing media". what the hell does that mean? i never even opened the book since we never used it in class. waste of my time and thoroughly diappointed in the system they have going.

In reply to an earlier post on Jul 8, 2011 8:35:09 PM PDT
Next time check the box to have it sent back. It is free and costs you nothing. You can then see the issue if there is one and sell it elsewhere.

Posted on Jul 9, 2011 6:10:09 PM PDT
I tried the program and they bought back one college textbook, but the other was returned to me. Strange though, because the book they sent back was literally brand new. Not a mark on it, binding intact, no missing pages or CD's, access codes, etc...I rarely used the book actually and it was purchased brand new by me from amazon. I was a little annoyed at first, but decided I'm going to sell it on ebay or something just before classes begin again. The quote they gave me wasn't spectacular in the first place. Disappointing.

Posted on Jul 11, 2011 7:27:15 AM PDT
sylvester says:
I just got off of the phone with Amazon regarding the rejection of my textbook. Apparently the buyer rejected my book citing its condition and when I looked further, they said that my ISBN number didn't match. So, they are returning the book. My book was in excellent condition. What I think happened is when I posted for buyback they said yes and gave me a price. By the time they received it, a new edition had come out and they no longer wanted it. Then they claimed the condition of the book was poor and had the wrong ISBN. Really! Amazon is still selling the book. I think the program is a rip because there is no way to reach or talk to them. If the ISBN number was wrong, how difficult could it be to look at the right one. This experience has left a sour taste in my mouth and Amazon should do something about it.

In reply to an earlier post on Jul 11, 2011 7:34:18 AM PDT
Whenever my book was found to be in "unacceptable condition", despite disagreeing with their rating of the book and being unhappy about it and confused, they simply mailed the book back to me. So you either get the gift card or you get your book back, which is good if you think it is worth what they were willing to pay for it. Was this not your experience?

In reply to an earlier post on Jul 11, 2011 8:26:45 AM PDT
N. Boone says:
They probably have a tracking system that would "remember" that you sent them that book already. I'd have a friend do it instead so you'd TRULY know.

Posted on Jul 11, 2011 9:26:18 AM PDT
J. Knight says:
I had a problem too. I mailed in a new book I didn't even use (no highlighting, no damage, new condition), in a box with padding, and a couple weeks later it was on my doorstep (via UPS) in a broken open bubble wrapper with no paperwork at all. I emailed Amazon, and they said the seller claimed my book was received damaged. Well, it wasn't when I mailed it, but it sure is now! It has dents and scuff marks all over the cover! I won't use this service again. The textbook guys are third party vendors, and not under Amazon's control. I love Amazon, but will not be using the buyback service again.

In reply to an earlier post on Jul 11, 2011 9:29:31 AM PDT
A. Boyd says:
I have used this buyback program twice. The first time I had no problems, the book was accepted and I was promptly issued a gift card. I believe that this was because I had the good fortune of being able to send my shipment to one of amazon's distribution centers. The second time however, I had to deal with a third party, and they returned two of the five books I sent to them. The reason for one being returned was that they said the ISBN was incorrect, but I know that was a LIE. The reason for the second book being returned was that "the pages were loose", but the pages were SUPPOSED to be loose as it was a LOOSELEAF photographic atlas that was accepted for buyback. I think the buyback program is good when you're dealing with amazon, but the third party buyers are a joke. They can too easily cite a bogus reason for not accepting a book if they decide they don't want to pay. WATCH OUT FOR THE THIRD PARTY COMPANIES!!!!

Posted on Jul 13, 2011 6:01:05 PM PDT
I have been reading the comments here with great interest. Just to show the positive side...My husband and I are downsizing and I have sent probably 20 shipments of multiple books and movie/tv DVDs through the Amazon buyback program (third party). The service has been absolutely delightful...I have received over $500 of gift card credit for many books/DVDs that were just sitting on my shelves...Out of all the books I sent, two were returned to me as "damaged." I do find that the UPS shipping is faster and more easily tracked than the USPS option (no surprise there.) Yes, I would have liked more money for each item...but bottom line for me is the ease, efficiency and speed of this service. And I just LOVE those free shipping labels.

In reply to an earlier post on Jul 13, 2011 6:33:15 PM PDT
[Deleted by the author on Jul 13, 2011 6:37:15 PM PDT]

In reply to an earlier post on Jul 13, 2011 6:36:17 PM PDT
[Deleted by the author on Jul 13, 2011 6:37:02 PM PDT]

Posted on Jul 14, 2011 2:58:45 PM PDT
SR says:
Make sure that they don't damage your textbooks if they return it back to you. I found that they tore my cover completely after telling me the book wasn't for resale. Luckily for Amazon, customer service credited my account for what I would have gotten through trade in, otherwise I would no longer be an Amazon customer. I'm not using trade in any longer though.

In reply to an earlier post on Jul 15, 2011 1:28:10 AM PDT
that is EXACTLY what they said to me! "Damaged Binding" and I, as well, sent it in a plush envelope. In fact, the binding was damaged when they returned it back to me. This program is a fraud and a complete waste of time. My book was in perfect condition, and was the current edition.

Posted on Jul 15, 2011 7:00:26 AM PDT
WayneWymore says:
I am very surprised that Amazon would allow something like this to continue. This is going to give Amazon a black eye. I hope they realize soon that they are going to lose business because of this and make some changes to the program. My experience with Amazon has always been very positive and I'm sure they would prefer you feel the same way.

Sadly, at this point I can only agree with those who have recommended, the Amazon Marketplace or even craigslist. Yes, you will have more time invested - but you will have more control over the process AND Make More Money :)

Hope This Helps...

In reply to an earlier post on Jul 16, 2011 5:43:32 AM PDT
Joe says:
Usually if it seems to good to be true it is. Buyer beware applies.

In reply to an earlier post on Jul 16, 2011 11:13:47 AM PDT
C. Brisben says:
Bad experience for me too. I had a few "good" trade-ins then a really bad one. Five textbooks were shipped to Amazon; I only got credit for 1 book and the other 4 books, with a trade in value of $280, have mysteriously disappeared with no credit.

In reply to an earlier post on Jul 16, 2011 11:53:09 AM PDT
C. Brisben says:
Update on my earlier complaint. My missing books were applied as "promotional credit" which can be used for purchases from the Amazon store and not private sellers. I'm happy to be back in the trade in business with Amazon. They resolved my issue!

Posted on Jul 17, 2011 10:49:13 AM PDT
I have only ever had positive experiences using textbook buyback and video game trade-ins through Amazon. It sounds like it may be a luck-of-the-draw thing, but I don't have time to explore other trading/selling options. Until I have a bad experience I will continue to use the buyback/trade in system.
I suppose the take away from the thread should really be: exercise caution, take pictures of your items/packaging, don't send items that you think you could sell just as easily by another method, etc. Just realize that no system is perfect and just because Amazon hasn't "corrected" these issues is hardly a reason to stop using Amazon - just stop using the services that you don't like.

Posted on Jul 17, 2011 6:36:12 PM PDT
D. Kiser says:
You have no reason to complain, and you have lost nothing. You don't pay to trade them in, you don't pay to ship the books to them, and you don't pay when they say they are damaged by mistake, nor do you pay the shipping when they return the books to you. It's 100% without risk. You have the books now, the worst thing you can have happen is they reject them and you still have what you started with. Explain how you can loose even a penny? You can't. It's risk free trade in. I know, I have traded hundreds in. -Dave Kiser

In reply to an earlier post on Jul 17, 2011 6:37:23 PM PDT
Last edited by the author on Jul 17, 2011 6:42:16 PM PDT
D. Kiser says:
If they reject your books in error, you just trade them in again if there is nothing wrong with them, until they do accept them. Nothing stops you from re-submitting. -Dave Kiser

In reply to an earlier post on Jul 17, 2011 6:38:55 PM PDT
Last edited by the author on Jul 17, 2011 6:42:38 PM PDT
D. Kiser says:
You can select "return the book to me if it's not accepted" and they return it to you free of charge. So you can't loose.

In reply to an earlier post on Jul 17, 2011 6:40:05 PM PDT
Last edited by the author on Jul 17, 2011 6:43:09 PM PDT
D. Kiser says:
You track your trade ins in your Amazon Account under Trade In Account. It shows everything - including status and tracking.

In reply to an earlier post on Jul 17, 2011 6:47:04 PM PDT
Rose Reedy says:
True. Nothing to lose. Glad you've have good luck and hope you continue to do so. But they told me the ISBN #s were incorrect and they were not. They were the numbers they gave me the quote on and the numbers matched the printout they gave me to be mailed with the books. Then THEY placed an adhesive sticker over the ISBN #s with their own numbers on them.
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Discussion in:  Textbook Buyback forum
Participants:  254
Total posts:  342
Initial post:  Mar 16, 2011
Latest post:  Dec 25, 2015

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