Customer Discussions > Textbook Buyback forum

do not use service


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Initial post: May 19, 2011 2:55:28 PM PDT
Last edited by the author on May 19, 2011 3:06:30 PM PDT
Envoy says:
I used the book buyback service for the first time since they offered more in return then the college bookstore. I later received an e-mail that two of the books were damaged and are being sent back. I packaged them lined with cardboard between each book and 2 inches of bubble wrap. The books were returned in an envelope, which OBVIOUSLY allowed all the edges to get damaged. Both were new textbooks that were purchased through Amazon. The larger most expensive one was returned with the binding split. This was the reason for their return. Apparently they did not want to make the purchase and decided to damage it as an excuse. I guarantee the book was mint and the best one in the box. I am appalled that someone would do this. The second book was returned for excessive highlighting, wrong again, and this was the second most expensive book I sent. Very disappointed and will never use service again. In the end I would have been further ahead selling to the college bookstore. BEWARE!!!

In reply to an earlier post on May 22, 2011 6:18:30 PM PDT
H. Eberle says:
I really do not think that a huge company like Amazon would purposely damage books. If you get in touch with customer service they are more than helpful at helping you solve your problems. I did see a few posts that suggested you take photos of the books you return.

I have never had a problem and have been using the service for 3 years. If you honestly think they damage your books you do have a court case.

Posted on May 22, 2011 11:57:13 PM PDT
Wix says:
Take a photo of the books before you send them with the date visible. Otherwise you have no leg to stand on. Also, Amazon does not always buy these books, matter of fact the 4 times I have sent books back it has been a NH company. But still, if you have had an issue and your books have been damaged it would not hurt to call Amazon to inform them of the damage to your property and your concerns. Never know how they may handle this issue. My experience has been nothing but positive.

I pack mine a bit differently. They are wrapped in cardboard to protect the binder, then taped to secure the cardboard around the book, then I use some air packs (like Amazon sends its stuff in) to fill all the gaps in the box so there is no wiggle room. I only pack one book per box, especially if they are hardcover. Otherwise the books slam around in the box and you risk damage. Not saying that is what happened here, but it is of concern. That's why I save old Amazon packaging each semester!

Posted on May 23, 2011 5:04:04 AM PDT
Cathy says:
Amazon customer service is worst. It is based overseas and they do not want to deviate from the generic answers that are provided to them. It drives you nuts. It is like talking to a robot that has malfunctioned.

Posted on May 23, 2011 3:03:48 PM PDT
Wix says:
Cathy - with more serious problems it is best to call via the contact us link under "help". It is free and you get an answer much quicker than email. I've was sold a text with the wrong ISBN number text last year, which resulted in me paying 30 dollars more than what I should have and getting the "lower" model text. When I went to sell the book back after the semester, the glitch was caught by the company purchasing it and they offered me much less as a result. I called Amazon and they refunded me the difference between the texts so I could sell my book back and not take a hit in value. They also called their warehouse while I was still on the phone and made them aware of the potential for mixup, as both texts were side by side on the shelf and had the same exact covers. What company would do that for a customer??

In reply to an earlier post on May 26, 2011 5:56:57 PM PDT
I had a similar problem. I sent two books back that had never even been opened except to take the plastic wrap off, both were sent back as unacceptable due to excessive use. Go figure.

In reply to an earlier post on May 27, 2011 6:09:07 AM PDT
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In reply to an earlier post on May 27, 2011 6:09:27 AM PDT
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In reply to an earlier post on May 27, 2011 6:33:11 AM PDT
m5d7 says:
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Posted on May 27, 2011 7:17:55 AM PDT
After reading some of the negative posts, I was very hesitant about using this buy back service. However, I have used it twice within the past month. Each time all my books and videos were accepted and I received my funds in a gift card within 2 days. I have sent in over 25 items (new books, used books and DVD's) - none were rejected.

I highly recommend this service.

Posted on May 27, 2011 10:32:33 AM PDT
RyanJ says:
I've never had a problem with the service. I have sold back around 50 books and never had such a problem. The guy who started this discussion might have had a problem this one time but it must be very minimal occurrence since I've done many sellbacks with all good results.

In reply to an earlier post on May 27, 2011 7:40:09 PM PDT
Envoy says:
If you read the rules before sending any books you would know that you are not selling your books to Amazon, but rather a third party. In each case you may be dealing with a different vendor or location. If you read some of the other posts individuals have even stated this. I would like to clarify that my comment were not against Amazon. I merely wanted to make others aware of the service I received, which was not from Amazon. In fact, I have contacted Amazons customer service and they have/are addressing my concerns. I stand behind the fact that I sent several books in excellent condition. The two most expensive were sent back damaged. The most expensive one, which was never used, had the binding broke right down the middle and it was not done by Amazon. Also, when agreeing to the terms you are accepting full responsibility for anything that happens to the books so taking pictures is not an option. Besides, it would be cheaper to throw them away than take it to court.

In reply to an earlier post on May 28, 2011 12:11:24 AM PDT
D. Solomon says:
Envoy...you make an excellent point in remarking that it would be easier to toss the book away than go to the expense of hiring an attorney and seeking legal recompence...that would be a horribly expensive way to recover the price of a couple of used books. If you do use the service, first you should carefully read the terms. If you do use it and have any problem, I feel that you should try contacting Amazon first to see if they could help in the instance of a gross issue. However, when you agree to the terms you are accepting responsibility for almost anything that could happen. The world isn't perfect, but it seems that many people have gotten good results in selling their books back through Amazon...BUT, it's up to you to decide if you want to accept the possible risks involved before you move forward.

Posted on May 28, 2011 6:12:28 AM PDT
Amy Burney says:
I have used the textbook buyback many times. Never once did I package it with the bubble wrapping inside. All times, the company accepted it, even though the cover was slightly scuffled on one of them when I sent it in. I was amazed they accepted it. I see no reason not to use the buyback system. I don't know if this is just my own personal experience or not, but I would recommend it to anyone.

In reply to an earlier post on May 28, 2011 10:08:03 AM PDT
C. Solomon says:
I also had a problem with one of the textbooks I returned. It was returned to me as an "incorrect item". The textbook's ISBN was exactly as I had entered it and it was the same edition, but Amazon say's it's not correct. I tried to talk to someone about it, but there's no discussing why they are saying it's not correct. FRUSTRATING!!

In reply to an earlier post on May 28, 2011 10:09:44 AM PDT
C. Solomon says:
You've been lucky. Not everyone has been as fortunate.

In reply to an earlier post on May 28, 2011 11:58:35 AM PDT
Last edited by the author on May 28, 2011 12:03:09 PM PDT
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In reply to an earlier post on May 28, 2011 9:16:17 PM PDT
C. Dent says:
Amazon is not the company that processes the buybacks. They go to different places, depending on who wants what book. I have had a similar experience.

In reply to an earlier post on May 28, 2011 11:24:06 PM PDT
[Deleted by the author on May 13, 2012 10:40:56 PM PDT]

In reply to an earlier post on May 29, 2011 6:31:58 AM PDT
Envoy says:
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Posted on May 29, 2011 9:44:43 AM PDT
Greg Rivers says:
Take a picture of the book and include it with the order. That'll give the buyer a pause as I suspect it is a buyer who is causing the damage. I have been using Amazon since it first started and I love them!

In reply to an earlier post on May 29, 2011 10:39:24 AM PDT
Do you think possibly the books were switched? They kept the good ones and sent you back the "damaged" ones? (which were not yours in the first place).

Posted on May 29, 2011 11:14:21 AM PDT
J. Potter says:
Consider selling the items yourself through the Amazon marketplace. It's easy, and you'll come out ahead, and get paid in cash, not store credit.

In reply to an earlier post on May 13, 2012 10:41:33 PM PDT
tlm550 says:
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In reply to an earlier post on May 14, 2012 5:24:47 AM PDT
ewanche says:
This has happened to me too.
I will never use Amazon book buyback service again.
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Discussion in:  Textbook Buyback forum
Participants:  34
Total posts:  42
Initial post:  May 19, 2011
Latest post:  May 26, 2012

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