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Do not use textbook buyback! Books claimed to be damaged even if they are in NEW condition


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Showing 1-25 of 341 posts in this discussion
Initial post: Mar 16, 2011 9:55:48 AM PDT
Andre says:
I have used textbook buyback a few times and it has worked okay. I sent them a few books before that were not very expensive and I didn't get much for them. This time, I sent them two unused tax law books by UPS - with fill-air and paper to make sure the books would not get damaged. Now, they claim the more expensive one of them (about $70) was damaged (they specify binding as a reason). Since the buyback business can decide this at their sole discretion, you have no way of knowing if you get your gift-card for a book that is in good condition, even if it were NEW! Take my advice, DON'T SEND BOOKS TO AMAZON!! It's like giving them to charity and buying a lottery ticket.

Posted on Mar 17, 2011 4:16:11 AM PDT
I am sorry you had such a negative experience. Other than them not giving nearly enough money back for the books (but no company does) it has been efficient for me. I hope you were able to solve your issue.

Posted on Mar 17, 2011 9:01:10 AM PDT
Dave H says:
I will keep this story in mind if i ever use this method. What i would do next time in your case, is photo copy it for proof of condition, then send it in. if they give you a false argument, then you have something to fight back with.

Posted on Mar 17, 2011 9:55:15 AM PDT
[Deleted by the author on Mar 22, 2011 12:29:27 PM PDT]

Posted on Mar 17, 2011 11:43:59 AM PDT
Andre says:
Livin4Christ777, I don't think you have understood the point. I'm not complaining about low payback, the books cost almost $200 as new. Maybe you are saying the buyback vendor (which is not Amazon, it's a third party) should be able to randomly choose books they don't pay back for even though they are in new condition. In that case, I don't think you have understood what a free market is.

I only want people to be aware of the risks in this before sending in books. My point was when I sent it in, it was in perfect condition (new) and they didn't give me anything because it had a damaged binding according to them. So one of three things could have happened:

One, it got damaged with UPS. Unlikely, since I had cardboard covering the book, then paper and fill-air. Everything snugly in a cardboard box.

Two, they damaged it in unpacking. Could happen but it's not my fault.

Three, it might not be damaged at all. They could take the book and claim it as damaged and there is no way to control this.

I don't know what motivates you and I am glad that everything has worked out for you but I want people to know of my experiences.

I would take photo's of the books I send in but it is clearly stated in the terms and conditions that determining the condition is at their sole discretion. Bottom line is, be careful and be aware of the fact that no matter how well you pack your books and no matter the condition, you might not get your gift card or your book back.

In reply to an earlier post on Mar 17, 2011 1:12:28 PM PDT
[Deleted by the author on Mar 22, 2011 12:29:17 PM PDT]

Posted on Mar 17, 2011 7:00:17 PM PDT
RobinLK says:
Wow! Sounds like a mess, to be sure. I'm sorry to hear of the challenges. I'd like to add my recent experience to the thread, which was problem-free for 12(?) textbooks submitted. Received the quoted amount for each and gift card deposited quickly into my account. Will use the service again (with fingers crossed, photos taken, and detailed list for all parties). Appreciated that shipping was paid for.....easy transaction.

Posted on Mar 18, 2011 8:20:35 AM PDT
[Deleted by the author on Mar 18, 2011 8:39:38 AM PDT]

In reply to an earlier post on Mar 18, 2011 9:16:48 AM PDT
tulipfrills says:
I agree, the estimate of the book's worth is completely at their discretion.

Posted on Mar 18, 2011 11:28:48 AM PDT
T. Jackson says:
I have had pretty good experiences with the program. I generally shop around online for the best buy back prices and Amazon's program generally comes out on top. I've never been offered more that 50% of the price I paid for a new book, so for textbooks, I buy used and get better sellback prices (by percentage). Either way, I get rid of books I never plan on opening again and its better that any cash for gold scheme. LOL

Posted on Mar 18, 2011 11:54:16 PM PDT
Vanesca says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Mar 19, 2011 12:05:43 AM PDT
Vanesca says:
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In reply to an earlier post on Mar 22, 2011 9:29:05 AM PDT
[Deleted by the author on Mar 22, 2011 9:30:35 AM PDT]

Posted on Mar 22, 2011 11:53:45 AM PDT
[Deleted by the author on Mar 22, 2011 12:29:06 PM PDT]

Posted on Mar 22, 2011 12:32:26 PM PDT
[Deleted by the author on Mar 23, 2011 8:13:20 AM PDT]

Posted on Mar 22, 2011 9:41:52 PM PDT
Why are so many entries "deleted by the author"?

In reply to an earlier post on Mar 23, 2011 10:12:31 AM PDT
Barry Cuda says:
I am always paranoid about whether my books will be received and how they will be evaluated. I have decided it is best to ship UPS and try to keep shipments to less than $100. This may require multiple submissions and some books can be worth more than $100 be themselves. Using UPS has better tracking number reporting and should at least provide the option of filing a claim for shipping damage. I have not had any books damaged in shipment but I often received beat up packages from UPS.

I have found that the textbook return merchant sometimes offers a better price than the local campus bookstore buyback program. Shop around and Timing is everything.

Posted on Mar 23, 2011 11:36:34 AM PDT
You should consider selling your used textbooks on amazon marketplace or half.com - you will get a much better return than using a textbook buyback program, and you are the judge of what condition the book is in. I also use the marketplace or half.com to buy my textbooks, again being much cheaper than used books from the campus store.

Posted on Mar 23, 2011 2:43:43 PM PDT
Ken Martin says:
How long does it take to get your Gift Card. I sent in a box full of books 3weeks ago, got an acknowlegement, havent heard from Amazon since. Pls someone, enlighten me.

In reply to an earlier post on Mar 23, 2011 4:38:01 PM PDT
Last edited by the author on Mar 23, 2011 4:39:50 PM PDT
robinjay2u says:
Timothy OBRIEN: My guess is second thoughts - after responses to whatever they said, they're probably embarrassed and so delete...

In reply to an earlier post on Apr 2, 2011 8:09:43 AM PDT
Tallbot says:
They just did the same thing to me with my first more expensive textbook ($108). Very short explanation, "damaged, binding". I don't think I will waste my time to do that again.

In reply to an earlier post on Apr 2, 2011 10:06:49 AM PDT
Optimistic says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Apr 2, 2011 10:14:18 AM PDT
J. Alvarez says:
Agreed. If you are willing to go to the post office and ship an item, you might as well sell it on half.com and get double what amazon will give you.

Posted on Apr 8, 2011 4:33:01 PM PDT
R Efuno says:
Not quite sure why, but I just got a textbook rejected due to a "damaged cover." I know for certain the cover was not damaged, and am a bit disappointed right now.

In reply to an earlier post on Apr 9, 2011 12:27:45 PM PDT
gail says:
I have been concerned about this too. What proof do you have about the condition of the books when they arrive? The buy-back vendor can say anything and you have no way of knowing if they are being truthful. I don't like that the vendors are not obligated to send your books back to you if they decide they are not in good enough condition to resell.
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Discussion in:  Textbook Buyback forum
Participants:  253
Total posts:  341
Initial post:  Mar 16, 2011
Latest post:  Aug 2, 2012

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