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Water damaged = acceptable condition?

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In reply to an earlier post on Aug 14, 2011 6:31:11 AM PDT
A. Gress says:
I haven't taken any steps yet, I wanted to be sure I wasn't over reacting or that my expectations had been too high. The seller has pretty good feedback overall, 94% positive in the past 12 months, with over a million total feedback posts. The negative ones that I saw seemed to be mostly over shipping issues. The description provided by the seller was "Seller note: Book has signs of wear, but remains fully functioning and easily readable." No water damage mention. I will contact the seller and see if they can propose a solution. Side note: it is a book on ethics, how ironic... Anyhow thanks for all the advice!

Posted on Aug 14, 2011 1:04:41 AM PDT
Melissa says:
It is absolutely worth complaining & returning! Any water damage or spine issues put the book in the 'unacceptable' category, 'acceptable' here on Amazon means that the book is worn and has highlighting. Personally, I'd consider a book with those problems to be trash. The seller totally ripped you off and/or mislisted the book-please report as a problem to save other customers from being screwed even if you don't mind.

In reply to an earlier post on Aug 13, 2011 11:02:30 PM PDT
Liz says:
Jennifer and Lady Karma,
Remember that this was an Amazon Marketplace purchase (Amazon does not sell "used" items!). Amazon themselves may be great with returns, but for a purchase made in the marketplace, you don't know who you are dealing with - there are all kinds of different individuals and businesses.
Marketplace sellers are allowed to charge up to a 20% restocking fee for customer returns as long as it's not due to their own error. However, even if the seller is in the wrong, they are NOT required to pay for return shipping (although good sellers will).

If A. Gress were to just "return" the book as you both suggested, especially without contacting the seller first, who knows how much of a restocking fee he/she would be charged and how much shipping would cost. Sometimes it's too expensive and just not worth it to return an item. That's why it's important to establish whether the return is due to buyer regret or seller error - it would determine how much A.G. would actually get back.

Posted on Aug 13, 2011 10:47:24 PM PDT
Liz says:
Have you contacted your seller yet? If not, that should be your first step. Whenever you're not happy with your purchase, you should always contact your seller first and allow them the chance to explain and/or rectify the problem, before contacting Amazon or leaving negative feedback. If you're not happy with their response, or if they don't respond at all, THEN you may contact Amazon (that is what the A-Z guarantee is for) and/or leave neutral/negative feedback. Just PLEASE don't leave neutral or negative feedback without even giving them a chance to respond, as unfortunately many people do.

If you chose a really good seller (98% or higher positive, IMO), the risk of negative feedback will most likely have them doing whatever is necessary to make you happy. Although, I can't imagine that a good seller would send a book in that kind of shape at all, and especially without disclosing the damage in their description of it. Do you remember what the description of the book said? Did it say anything about the water damage or binding being damaged?

Did you look at your seller's feedback prior to making your purchase? If so, what was their feedback percentage? If you didn't look or don't remember, see below for how to find out. Feedback is so important - it can really give you an idea about what kind of seller you'd be dealing with. In fact, feedback will affect my decision more than the price will.

You can view everything you need to know about your order by clicking "Your Account" (at the top right of every page), then clicking on "Your Orders". To the right of the order in question, there will be several options. The bottom one is "leave seller feedback" and if you click on that, you can see/do a variety of things - you don't necessarily need to leave feedback yet. After clicking on "leave feedback", you can:
1. This is the ONLY place that you can see what the seller's description was prior to your purchase (the seller cannot change this, so whatever is shown here actually IS what the seller's description was at the time of your purchase).
2. There is a link to "contact seller" if you are unhappy or have a question.
3. You can "view seller profile" to see what the seller's feedback rating is and what other customers have had to say about them.
4. You can leave feedback. (Remember, please do not leave neutral or negative without at least contacting the seller first!)

Here are Amazon's guidelines for book conditions:

It doesn't sound like to me that you were sent an "acceptable" copy of the book. You absolutely should contact someone about it, and just go from there depending on what options you're offered.


Posted on Aug 13, 2011 10:43:16 PM PDT
Karman Pate says:
Amazon has been great with returns for me, as long as you don't wait too long! I'd return it!

Posted on Aug 13, 2011 5:35:12 PM PDT
is there any way you can return it? i would return it if i were you. :(

Initial post: Aug 13, 2011 4:10:11 PM PDT
A. Gress says:
I purchased a used text in "acceptable condition" only for it to arrive with the last 30 pages very evidently water damaged. Also (it is a paper back) the back cover is nearly torn away from the spine, and there is a small tear on the spine near the bottom. This book was about $50 (Amazon credit) and I feel is actually in pretty poor condition. I am upset that there is no way I will be able to resell and there are now less expensive, better condition copies available. Is worth it to complain or return this book?
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Discussion in:  Textbook forum
Participants:  19
Total posts:  32
Initial post:  Aug 13, 2011
Latest post:  Nov 2, 2014

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