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I just received a "very good" textbook without its disc - what are your thoughts?

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In reply to an earlier post on May 17, 2012 1:43:07 PM PDT
I have had this same problem. Several times on E-bay, sellers list stuff but don't investigate what the "good-very good-etc. definitions are on Ebay. Anything not 100% complete falls under the acceptable category only. I have complained and received refunds based on this numerous times. I have had similar issues on Amazon and have complained and received refunds also, although I am not sure Amazon has an exact definition of what these categories are, they are very good about trying to make the purchaser happy. If the disk is integral to the item, then ask for a refund. If the seller calls out without CD, etc. then they are pretty much covered. If the item should come with the disk and others are selling it with the disk, then the seller is misleading you or deceiving you, you wouldn't have bought it if you knew upfront it was missing parts.

In reply to an earlier post on May 17, 2012 8:51:20 PM PDT
I had a Professor that used the "access code" which was included with new copies selling for $140.00 in the college bookstore (unless you purchased a used one that happened to have a expired code and in most cases it can be reactivated for a certain amount). She (the Professor) actually used it for all the homework and study material that was done in a "virtual" classroom, on-line through the book publisher. If you didn't have the required text and access code, you couldn't take the class. In Bio-Psychology. I wish I had bought a new textbook to get the CD. It probably would have made a big difference in my grade (there was no lab available), I really don't think the savings was a "savings" in the long run.

Posted on May 17, 2012 9:25:43 PM PDT
most of the time I don't even expect that a disc will be included regardless of what condition the book is in. I thought that's pretty much how it is most of the time unless they specifically say that it IS included. it's annoying that we never know unless the sellers specify but by this day it's as if any extra material for any item ever is regarded as just that--extra-- and generally if it doesnt say it, dont just assume they have it.

In reply to an earlier post on May 22, 2012 10:47:10 PM PDT
af says:
I just got a "like new" book without an access code :/

In reply to an earlier post on May 25, 2012 5:16:44 PM PDT
J. P. LARSON says:
Unless they specifically say the book does not include all items, I return them if they come without the disc. It's usually more valuable to the classwork than the book. (At least in the 4 classes I've had books with discs.) No excuses for a seller giving a bad description. In the reason, say you did not receive the item as described.

There's enough scammers trying to sell on Amazon, if we all stand up to this, it will get better.
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In reply to an earlier post on May 25, 2012 5:18:55 PM PDT
J. P. LARSON says:
The condition description is exactly that. It is not an indicator that part of what you are buying is missing. Amazon would not allow someone to sell a computer missing its keys and allow the seller to say, "oh, it was used and they are missing."

Why accept anything less than what is described? if they do not list the disc as missing, return it as having been sent the wrong item.

In reply to an earlier post on May 28, 2012 3:55:53 PM PDT
C. Smart says:
I've had this happen, also. Textbooks4You listed Office 2007 by Rutkosky and specifically stated the book came with the disk. When the book arrived without the disk, I called the company and asked them to send the disk. They refused to send it and changed their story, saying I'd only purchased the book.

Fortunately, a friend of mine copied her disk and gave me the copy. In the future, I'll only purchase through Amazon marketplace. And, yes, I will continue to read the description carefully.

In reply to an earlier post on May 29, 2012 5:42:01 PM PDT
I don't think the sellers necessarily know that there's a cd or any other "parts" to these books. They sell them how they get them and describe the shape the product is in, NOT how complete it is. Sadly, the descriptions most often leave out if there are cd's or other components missing. I even saw one description that didn't match the picture (different age level of texbook)!

In reply to an earlier post on May 29, 2012 5:56:52 PM PDT
Nope. It's not there on mine. There's a different description listed.

In reply to an earlier post on May 29, 2012 5:57:47 PM PDT
Some of us use these products as teachers and would like the cd's included.
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Discussion in:  Textbook forum
Participants:  164
Total posts:  210
Initial post:  Feb 23, 2010
Latest post:  May 29, 2012

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