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Seller claims loose leaf is hardcover


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Showing 1-8 of 8 posts in this discussion
Initial post: Aug 18, 2012 7:02:52 PM PDT
LV says:
Hey,
Usually I have no problem getting books from Amazon but the last two books I have purchased ended up being in loose leaf format instead of the hardcover that I was promised. I double checked that I had, in fact, ordered the hardcover edition instead of the loose leaf version, so I know I got the wrong item. But when I contacted the first seller they said that I had ordered the "loose leaf hardcover" edition. What is that? That's like saying I ordered the "paper back hardcover" edition. There was an option for loose leaf and an option for hardcover, and I chose hardcover. This seller wanted another $50 for me to get the hardcover I had ordered. Have you heard of loose leaf hardcover? Or is this some excuse the seller was giving so I wouldn't recognize the scam?

Posted on Aug 18, 2012 11:16:33 PM PDT
WTF?! I know I've never heard of such a thing. Loose leaf is loose leaf. Period. A bunch of loose pages. They may be put in a binder or something to keep them together, but the "book" itself is the loose pages.

Unless this is one of those loose leaf style books sold inside a binder already? Do you know what I'm talking about? You see that with manuals and cookbooks and such on occasion. They aren't traditional hardcovers, since they are in a special binder, but they aren't really loose leaf books either, since the binder is part of the book package at publication.

Any chance of something like that here? It's the only thing I can think of that remotely makes sense.

What's the ISBN?

In reply to an earlier post on Aug 19, 2012 7:26:21 AM PDT
LV says:
ISBN #1: 978-1118129128
ISBN #2: 978-0805368444
I know what you are talking about, the spiral bound books, but this isn't that. They sent me a bunch of papers and claimed it was hardcover. I thought it was just one bad seller but then my next book came the same but in a normal binder. I guess I didn't research enough because the first book even has a review that says that a girl ordered hardcover and was sent loose leaf but the second book has a picture of the hardcover edition. (I did make the mistake of buying from a first time seller though...oops.) I'm just trying to figure out what is going on or if I have been caught in the same scam twice in a row.

Posted on Aug 19, 2012 12:30:08 PM PDT
Last edited by the author on Aug 19, 2012 12:35:30 PM PDT
Yep, it looks to me like both sellers listed their books incorrectly. It's not very uncommon. A lot of times, they just don't bother to make sure they're listing under the correct ISBN and that the book details match the listing. They just go by title. It IS possible though that the listing for the Abnormal Psychology book is wrong, and it's a loose leaf ISBN (there's simply not enough there to tell for sure), but it would still be the seller's responsibility NOT to list a book for sale that doesn't match the listing, or at the very least to make note of the difference in the comments on their item. You can't just ignore such a blatant thing as a binding difference. The second book is most certainly meant to be a hardcover. It has all the info and a ton of reviews.

They both failed to do what they should have, and therefore you would be well within your rights to demand a refund, or file a claim if they refuse. Then, you can order different copies from elsewhere. This is especially true about the "loose leaf hardcover" seller. That's just blatant lying. If they had said that they saw it was a hardcover listing but their ISBN matched and it was loose leaf, I could slightly see their reasoning, but to make a statement like that is just completely dodging responsibility.

Posted on Aug 19, 2012 1:02:52 PM PDT
LV says:
Thanks a lot for the help. I hope no one else has to deal with this. I have already filed a claim against the "loose leaf hardcover" seller and am waiting a little longer for the other seller to get back to me. They will hopefully take this as reason to carefully review what they are actually selling before doing this again.

Posted on Aug 19, 2012 7:23:11 PM PDT
Last edited by the author on Aug 19, 2012 9:03:31 PM PDT
LV says:
Okay, now the second seller is claiming that since she put "a la carte" in the description (which I don't know how to access to double check) and therefore it is okay that she advertised it as hardcover. But there is a link for hardcover and a link for loose leaf. Who is right? Is it okay to sell loose leaf as hardcover if she puts a la carte in the description or is it false advertsing? Also, it was priced like the other hardcover books.

In reply to an earlier post on Aug 20, 2012 10:31:24 AM PDT
You can double-check what they said by going into your "leave seller feedback" page linked in the top section as well as near the bottom of your main account page (use either link you want). That is a little bit of a tricky one. Personally, if I saw "a la carte" in a description, I wouldn't necessarily know that meant loose leaf. In fact, if there were a separate link for a loose leaf listing, I would assume they must be talking about something else (what, would depend on the book, since I've heard that phrase used to mean several things). They listed the book incorrectly, and still didn't clearly state the difference to boot. Personally, I would double-check what they said, then reply back as to my understanding of their given description and the fact there is a separate listing page for the loose leaf version. When there IS a listing page for your item, especially when that listing page is linked directly from the main item page of the item you're choosing to list under, there's no excuse for that. It's either laziness or intentional misrepresentation, neither of which are acceptable here. Amazon's rules are clear regarding that textbooks MUST match the listing they're sold under, due to the importance of students getting the correct book. They listed the loose leaf ISBN under the hardcover listing. That's a big no-no, regardless of any excuses they may have.

Many people don't like accepting the fact that as sellers they have a high degree of responsibility and strict rules to follow, but that's how it works. It's not even very hard. I sell here too. If you're too lazy to type in the ISBN of your book and list from there, making sure the listing that comes up matches your book first, then you shouldn't be selling here. More than once I've listed an item that had an alternate version worth more money, but I listed it under the correct listing anyway. To do otherwise is to invite trouble for yourself. You can't just decide your item is different than what it is when you're listing it to try to make more. Plus, if a listing doesn't exist for your item (say, there was no loose leaf listing page, or you have an alternate version, such as a custom textbook) you are NOT allowed to just find the "closest match". You simply aren't allowed to list it for sale here. When a listing does exist for your item (as in this case), it MUST be listed there. To do otherwise in any of these circumstances puts the seller at fault automatically should there be any issues or complaints.

Sorry, but dishonest sellers are a pet-peeve of mine. As a seller that goes out of my way to be as honest as possible with every listing I make, I really do hate the lazy and/or greedy ones that give us all a bad name. Personally, when there's any doubt at all, and I can't find a perfectly matching listing (which doesn't apply in this case), I figure that's what Craigslist is for.

Posted on Aug 20, 2012 10:43:58 AM PDT
LV says:
Thank you again for the help. I completely understand your pet peeve. I buy from amazon a lot and there are many honest sellers but every once in a while a bad seller can ruin the entire site for new buyers. I checked and the seller did put "A LA CARTE" in the description and that was it. I usually know that a la carte means loose leaf but have found that sometimes it just refers to an extra disc or access code. There is also distinctly a seperate link for the loose leaf / a la carte edition (it is even worth more because it comes with an access code). I think it was just a mistake on the new sellers part. Hopefully the seller will realize this and take it back before I decide enough is enough and get amazon involved.
I also hope that this discussion helps other people if they come across bad sellers who think that selling loose leaf as hardcover is okay. There is no reason this kind of behavior should be tolreated when there are so many honest sellers to choose from.
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Discussion in:  Textbook forum
Participants:  2
Total posts:  8
Initial post:  Aug 18, 2012
Latest post:  Aug 20, 2012

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