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I just received a "very good" textbook without its disc - what are your thoughts?


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Showing 1-25 of 210 posts in this discussion
Initial post: Feb 23, 2010 5:13:33 PM PST
Ashley says:
As I said, I just bought a book listed as "very good." On the pictured cover (and the actual) cover, it states that it comes with a disc; the item's description on the Amazon page also states this. However, I didn't get one.

Amazon doesn't keep the "comments" of the items you buy anywhere (that I can find), and I didn't receive a packing slip from the seller, so I cannot list what the item's comments were.

What are your thoughts?

In reply to an earlier post on Feb 23, 2010 5:25:55 PM PST
Last edited by the author on Feb 23, 2010 5:26:49 PM PST
It's a good question. I can kind of see it from both sides, you the buyer feeling that without that disc the condition of the "book" by which you mean the actual book and any accompanying accessories are not "very good" if part of it is missing. I can also see it from the sellers p.o.v. if by "book" they just meant book. I guess if I were the one selling the book, I would only feel okay about calling that book's condition "very good" if I noted specifically that the disc was NOT included. Have you tried emailing the seller directly to try to resolve the issue? I've had some success with that... also some failures.

In reply to an earlier post on Feb 23, 2010 9:55:05 PM PST
Ashley says:
Aye, that's why I'm seeking the opinions of others.

When you go to the item's page though, it mentions the DVD several times in the description, including "Each book comes with a DVD containing numerous video presentations of the written material." Again, I can no longer see what "comments" the seller made of the item, as Amazon doesn't list them in my past purchases, and the seller did not send me a packing slip. I am 99.9% sure that if it said "no disc" that I would NOT have purchased it though. I knew there was one, as I've already started the class; and I knew I needed it.

I don't feel that I should have to go through all the sellers listed to find the one that says "disc INCLUDED" when the description of the item on the main page says it's standard.

I have emailed the seller; I'm awaiting a response. In the meantime, I'm scoping out what others think of this.

Posted on Feb 24, 2010 6:47:42 AM PST
Last edited by the author on Feb 24, 2010 6:51:01 AM PST
nonewmsgs says:
the highest any book should be without a CD is "good".

Posted on Feb 24, 2010 6:53:53 AM PST
Charlie T. says:
Send it back for a refund.

Posted on Feb 24, 2010 12:09:10 PM PST
The item description definitely should have disclosed that the disc was not included. Perhaps the book itself was in "Very Good" condition, but as packaged and sold it is a two-item product; missing one of the key items is very relevant to purchase price.

Definitely contact seller for refund.

In reply to an earlier post on Feb 24, 2010 3:03:35 PM PST
Last edited by the author on Feb 24, 2010 3:05:32 PM PST
Richard Wong says:
I've bought these series of books " Essentials for Design " for InDesign, Illustrator and Photoshop. If you look in the inside panel of the front cover you'll find the student resources and the website : www.prenhall.com/essentials where you'll find the material to download to your computer, no need for a disc - it's that simple!

In reply to an earlier post on Feb 24, 2010 3:07:24 PM PST
Ashley says:
Unfortunately, I don't always have access to the internet...

Posted on Feb 24, 2010 3:38:58 PM PST
David says:
Wait a second, you don't have access to the internet yet you are ordering from Amazon as well as posting on a forum on Amazon both of which the internet is needed to complete both tasks.

In reply to an earlier post on Feb 24, 2010 3:51:39 PM PST
Ashley says:
Again, "I don't -always- have access..." I use the internet at school and at friends'. However, if I'm at home working on an assignment, I can't get online. Other than questioning my internet access, did you have anything to contribute to the original post, David?

Posted on Feb 24, 2010 4:03:53 PM PST
ABCDmom says:
It's a good idea to send an email to the seller asking if the disk is included before buying any book with a CD. I have found that the answer is generally no, and the condition refers to the condition of the book.

Posted on Feb 24, 2010 4:09:36 PM PST
return it

Posted on Feb 24, 2010 5:00:59 PM PST
R. Falls says:
Just borrow the disc from a classmate and make a copy. Alternatively: contact the publisher/author of the book and ask about the disc content.

Posted on Feb 25, 2010 6:03:31 AM PST
David says:
Yeah you can download it onto your computer at your friend's house. Or you can send it back, but this issue seems to basically boil down to what you think is "very good" or not. I pretty much always assume, since I am buying used, that the only thing I am getting is the textbook, but thats just me. If you are so disgruntled about the price and the product you have received then send it back for refund. Simple.

In reply to an earlier post on Feb 25, 2010 7:47:09 AM PST
C. Ashe says:
Good suggestion to contact seller. Because the seller stated that the book came with a disc. Therefore it is the responsibility of the seller to honor the statement or don't make the statement in the first place. That's being deceptive.

Posted on Feb 25, 2010 8:19:14 AM PST
S. Karlstrom says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Feb 25, 2010 10:20:18 AM PST
I would contact the seller and ask if they forgot to include it.

Posted on Feb 25, 2010 12:43:29 PM PST
I'd go with Virginia's suggestion. Maybe it was just an oversight.

Posted on Feb 25, 2010 12:46:47 PM PST
Ashley says:
Update: I've resolved this issue. Thank you.

In reply to an earlier post on Feb 26, 2010 11:04:52 AM PST
Don Mills says:
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In reply to an earlier post on Feb 26, 2010 11:05:50 AM PST
What did the seller's description say? I learned my lesson the hard way, as well ... by assuming that just because the textbook says it comes with a disc, doesn't mean that USED copies of the textbook will include the disc.

For future purchases, always read the seller's description of the copy they are selling. Most are honest about saying exactly what condition the books are in and whether the copy they are selling includes the disc or not. If the seller's description doesn't tell you ... send the seller a message before purchasing asking if disc is included, or select a copy from a seller that says it is included.

Now, if the seller's description told you that the cpoy they were selling included the disc ... you should send the seller a message inquiring about why it was missing. I also had this situation happen once ... I sent the seller a message asking why the disc was missing when her description said it would be included. She apologized that the disc was still in her computer and she had forgotten to put it back in the sleeve in the textbook. She mailed the disc to me separately at no extra charge.

Hope this helps!
Karyn

In reply to an earlier post on Feb 26, 2010 11:06:03 AM PST
Ashley says:
I've already resolved the issue; thank you.

In reply to an earlier post on Feb 26, 2010 11:09:17 AM PST
Last edited by the author on Feb 26, 2010 11:10:18 AM PST
I disagree with S. Kalstrom ... I have purchased all of my textbooks used, saving thousands of dollars and have been very happy with my purchases! You just have to read the sellers' descriptions before purchasing!

Posted on Feb 26, 2010 1:04:55 PM PST
Last edited by the author on Feb 26, 2010 1:07:29 PM PST
TMOT says:
For future reference, Amazon DOES keep the seller's comments about item condition. When you go to leave a seller rating, the seller's original comments about item condition are displayed.

Here's how to find them:

Log in to Amazon.com
Click "Your Account" (near top right of Amazon homepage)
Click "Leave Seller Feedback" (which is under the category of "More Order Actions")
There you go: all your recent orders, with the original seller comments displayed.

Posted on Feb 26, 2010 5:16:09 PM PST
Last edited by the author on Feb 26, 2010 5:17:14 PM PST
CDaniels says:
One thing I have to note- Is that I've never had a textbook DVD or CD that was needed or actually added to any course. The vast majority of the time, my teachers and professors have ignored the included disc. All of the multimedia I ever used for a class has been online, and usually also made available offline on computers at the school. I'm glad that the original poster's problem has been resolved on principal, but I'd be a lot more sympathetic if I ever once had a disc that was actually useful.
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Discussion in:  Textbook forum
Participants:  164
Total posts:  210
Initial post:  Feb 23, 2010
Latest post:  May 29, 2012

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