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Anyone ever report a lower price to Amazon?


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Initial post: Jun 20, 2012 7:53:46 AM PDT
Hal Jordan says:
I just noticed this on the product page:

"Would you like to update product info, give feedback on images, or tell us about a lower price?"

It may have been there for years for all I know. I was wondering if anyone ever used this link and, if so, whether they received a response.

In particular, does Amazon engage in price matching? If you tell them that a book is selling for $5 less on another well-known site do they respond by matching it?

Posted on Jun 20, 2012 8:05:20 AM PDT
I`ve never used this Link before, but i dont think amazon has anything to worry about...The only Lower price i see on the internet are all from amazon`s other sites.. (.ca) (.co.uk) (.fr). I think Amazon is way above most shopping sites. Shopping on E-bay right now is almost ridiculous with all the high prices.

Posted on Jun 20, 2012 8:05:36 AM PDT
Chandler says:
I'm guessing they might mean if the seller is selling it on their website or somewhere else cheaper maybe Amazon will contact them about it? I saw that too. I'm thinking it's there for marketing so Amazon can ask the seller to be more competitive if maybe they price higher on Amazon to cover the Amazon fees, for example.


But that's just a guess

In reply to an earlier post on Jun 20, 2012 8:16:41 AM PDT
Hal Jordan says:
I was thinking they were aiming it more at consumers: "If you are about to buy this product somewhere else because you found a lower price, please let us know." Whether it's "please let us know" and we will mull it over and maybe lower the price at some point, or "please let us know" and we will send you an e-mail with an offer to sell at the competitor's price.

It's probably the first option but I thought that just maybe they are engaging in some price matching.

In reply to an earlier post on Jun 20, 2012 8:17:44 AM PDT
They do seem to match things like Barnes and Nobles daily deals on books, they will match a kindle book to a nook book, I've seen it in the kindle forum. I don't know about other items though.

Posted on Jun 20, 2012 8:22:48 AM PDT
Parka says:
I didn't report on a lower price but I did report on the inaccuracy of some product description, something about the shipping weight of an item.

They gave me a gift voucher for that. Can't remember how much.

In reply to an earlier post on Jun 20, 2012 8:39:54 AM PDT
Dog Lover says:
I've used it several times for eBooks. In every case, Amazon "matched" within 24 hours. (If the "K" version exists. I've never tried this where Amazon doesn't have a k version for an eBook available on another site.)

DL

Posted on Jun 20, 2012 8:51:39 AM PDT
Chandler says:
Wow! Really? Awesome to know!!

In reply to an earlier post on Jun 20, 2012 9:25:07 AM PDT
Cynthia says:
"K" version???

In reply to an earlier post on Jun 20, 2012 11:17:58 AM PDT
Hal Jordan says:
I think K = Kindle.

In reply to an earlier post on Jun 20, 2012 11:18:38 AM PDT
Hal Jordan says:
This is very interesting. I wonder if they would respond the same way for paper books or for other products?

In reply to an earlier post on Jun 20, 2012 11:44:31 AM PDT
Last edited by the author on Jun 20, 2012 4:41:36 PM PDT
Dog Lover says:
Speaking only for books, I've never found a new DTB copy less expensive anywhere else so ...

Might be just the titles I was examining though. I carry my Kindle everywhere (Keyboard/3G) and use the web tool to check out prices if I am away from my home computer.

DL

Posted on Jun 20, 2012 3:44:57 PM PDT
Last edited by the author on Jun 20, 2012 3:45:26 PM PDT
Peter says:
Amazon will generally price match as long as you ordered recently, from my own experience with them.
ed: It's a courtesy they extend rather than a policy though.

Posted on Jun 20, 2012 5:58:12 PM PDT
I think by "official policy" TVs are the only thing they pricematch.

In reply to an earlier post on Jun 20, 2012 6:44:03 PM PDT
Wandrwoman says:
Hey! Kindle-aholic! Where have you been, Pro?

Posted on Jun 20, 2012 6:48:33 PM PDT
Wandrwoman says:
Amazon got into some "trouble" over Xmas with, what was it...a price comparison app? Other retailers complained about unfair advantage.
Many Amazon Marketplace vendors offer better prices on the same merchandise Amazon sells on the same product page but without Prime, etc.

In reply to an earlier post on Jun 20, 2012 6:50:58 PM PDT
Lots of family stuff, but I'm slowly making my way back. :)

In reply to an earlier post on Jun 20, 2012 6:51:35 PM PDT
Hal Jordan says:
"Many Amazon Marketplace vendors offer better prices on the same merchandise Amazon sells on the same product page but without Prime, etc."

Good point. I imagine that, at best, price matching applies only to off-site sellers.

Posted on Jun 20, 2012 7:11:46 PM PDT
Ciaran says:
The only time I find Amazon more expensive is when I have a manufacturer coupon, and even then it normally brings retail price down to Amazon's...

Posted on Jun 20, 2012 9:10:11 PM PDT
C. Schmidt says:
Testing it out to see what happens, with an audiobook. $20 vs $8.

Posted on Jun 20, 2012 10:20:08 PM PDT
Cynthia says:
So often with Marketplace offerings you wind up paying a hefty shipping charge in my experience :(.

Posted on Jun 21, 2012 6:46:33 AM PDT
D. S. says:
I've clicked on the link a few times to report that I'd seen a lower price elsewhere. Most recently (couple of months ago) I reported a GPS unit that was much cheaper at Wal-Mart. Interestingly, Amazon's price HAD been about the same, but just when I was about to buy, they raised it. So I reported it and waited several days, checking back to see if the price had gone back down, but it hadn't. Eventually I found the best deal directly from the manufacturer and bought it from them. Then a few days later, Amazon dropped the price WAY down, like $50 less than I'd paid. I was so annoyed! I don't know if they were responding to my "lower-price notification" or if the price was going to go back down anyway. I hadn't expected to find such wide and rapid price fluctuations here.

In reply to an earlier post on Jun 21, 2012 7:09:04 AM PDT
Dog Lover says:
It doesn't hurt to call them as you report the price difference. One time (may have been the first time I used that link) they refunded the difference to me after I called. (There are/were reasons I chose Amazon rather than going somewhere for the price difference.) I doubt that would happen for a $50 difference but ...

DL

Posted on Jun 21, 2012 7:51:58 AM PDT
Hal Jordan says:
"I hadn't expected to find such wide and rapid price fluctuations here."

I keep a lot of books and DVDs in my shopping cart, which I check irregularly. When I do check, I invariably find a long list of price adjustments. Most of these are fairly small and are in odd dollar amounts. Presumably the adjustments reflect some sort of pricing algorithm applying percentage changes (hence, the odd price dollar amounts) to existing prices. My guess is that the price changes occur pretty frequently (at least daily?) in response to who knows what? Perhaps they continually search other sites, estimate sales rates on this site, take into account inventory levels, and so on.

You may remember there was a dustup a few years ago when some people claimed that Amazon was tailoring prices to individuals: If you had a history of buying Stephen King novels, you would see a higher price for his latest book than would someone who came to the page without your buying history. Amazon denied it was doing this, but they clearly do their best to fine tune the prices they charge.

Posted on Jun 21, 2012 8:36:49 AM PDT
I reported a lower price once, quite a while back, and they did not change their price. That was before I knew about the "camel" website where you can see Amazon price variations and get a sense of whether or not the current price on Amazon is close to their historic low. Since discovering that site I've used it frequently before making a purchase to be sure I am catching a "valley" rather than a "peak".

One way that I've noticed Amazon tailoring prices to individuals is on the Gold Box page, where they will present a small number of individualized "quick picks" that are given special discounts. The discounts are however pretty small, and the items offered are as far as I can tell either off your wish list or generated in the same way that recommendations are generated. I have purchased from those quick pick offerings on a couple of occasions.
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Discussion in:  Top Reviewers forum
Participants:  18
Total posts:  29
Initial post:  Jun 20, 2012
Latest post:  Aug 10, 2012

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