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Parcel marked as delivered but it was never received (USPS)


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Showing 1-25 of 145 posts in this discussion
Initial post: Feb 3, 2010 6:03:22 AM PST
faith says:
This is so very weird. The story started with me placing a third party order from Amazon marketplace around a month ago. The seller decided to ship it through USPS, and they provided me a tracking no. in the shipment notification email. I waited 2 weeks for the parcel to arrive but sadly, it never does. I was in complete shock when i attempted to track the parcel online at the usps track and confirm site- it was marked as delivered, two days after it was shipped. I tried to contact the seller and my local post office but neither of them could do anything. Do you have similar experience? Can you please let me know what to do? Thanks so much

Posted on Feb 3, 2010 9:54:35 AM PST
Frankie says:
This has happened to me more then once with the US post office. Sadly, I just pay more to have it delivered via UPS so my items actually arrive. Contact Amazon and tell them item never arrived, they have credited me everytime.

Posted on Feb 3, 2010 3:53:33 PM PST
Jason Grimm says:
Have you checked everywhere it could have been dropped off at? I remember I had a package that was put inside the front door instead of the back and I didn't notice for a few days after checking and seeing tracking was marked delivered. If you already done that, then maybe someone stole the box from your house? What do you think the chances are? Do you live in an apartment building with a lot of foot traffic or a house in a neighborhood where stuff like this might happen? We live in a house and though I've never had a package stolen, I wouldn't be surprised at all if it happened.

I sell stuff on eBay and I'm glad that hasn't happened to me yet but from reading stuff like this on the forums, they say that the seller can't do anything because it's been confirmed as delivered and the seller has done there job. I'm guessing all you can do is file a police report stating the post office confirmed the delivery but you never received it. If it is a high cost item such as a DVD player, you should do this because sometimes the police make busts and recover items, and then they are able to return them to the owner.

Wish you luck. Let us know what happens. It might help to know what to do in case it ever happens to me.

In reply to an earlier post on Feb 3, 2010 4:05:45 PM PST
Jason says:
If the seller who you bought this item from buy an insurance, the seller can file an insurance claims on your behalf. If Post Office does not have a proof such as receipt signature, normally they would reimburse the loss. However, if no insurance was purchased, then there is nothing that can be done and it might be just between you and the seller.

Posted on Feb 3, 2010 4:42:04 PM PST
Jason Grimm says:
That's a great idea, check if the package is insured. Check the payment methods as well. If you paid by paypal they might be able to cover it too. Today I shipped out a product and it said the post office automatically covers the cost up to $100 with the shipping method I picked. I've read that insuring the package is something the buyer usually has to request though.

Posted on Feb 4, 2010 10:12:35 AM PST
A. LORENZEN says:
The postal service marks packages as delivered, when they reach your local post office.

And FYI it's not tracking information, it's delivery confirmation.

Posted on Feb 4, 2010 10:44:30 AM PST
M. Spaeth says:
I had this problem as a seller, it was a low cost item (30$) and it was shipping to an apartment address. The box would not have fit in that kind of mail box so I'm sure the post office just left it on top. So now any Apt. address gets signature delivery, yes It cost more to ship but it is less money to keep paying for lost items. USPS insurance would not cover it because it was listed as delivered. below is the response from Amazon on the charge back.

Thank you for your response. Unfortunately the tracking information you provided does not include signature confirmation of delivery. As a result, this is insufficient evidence of delivery to the intended recipient. Note that many carriers, including the USPS, use a delivery confirmation that does not confirm delivery to the recipient's address, but instead only confirm delivery to the zip code.

It is your responsibility to determine if the item you are shipping is worth the cost to add signature delivery confirmation to protect yourself in the case a claim is filed. Recall that you are responsible for order fulfillment, and we reserve the right to seek reimbursement from you if we determine that the goods have not been delivered. (Section S-3.1 of the Amazon Services Business Solutions Agreement makes clear that you are responsible for order fulfillment:

"You are responsible for: any non-delivery, misdelivery, theft or other mistake or act in connection with the fulfillment and delivery of Your Products, except to the extent caused by: (a) credit card fraud for which we are responsible under Section S-1.4; or (b) our failure to make available to you Order Information as it was received by us or resulting from address verification."

We understand that you may not agree with this decision, but we will not be able to assist you further with this claim. Thank you for your interest in Amazon.com.

Posted on Feb 4, 2010 6:13:16 PM PST
A. Magana says:
I buy and sell online all the time. I've had stuff delivered by UPS and confirmed delivery, only to find out later that it was delivered to the same address on a different street. The neighbor a block away was honest and brought the box (a LCD tv) to my house. UPS/Fed Ex/USPS have all made similar mistakes, I suppose the best way to protect yourself is with a signature confirmation, so at least you have a name of the person receiving your item and maybe if you get lucky you can track them down.
When you have human beings delivering items, there's always a chance of human error. In my experience 1-2% of deliveries will be lost in this way.

In reply to an earlier post on Feb 4, 2010 6:26:36 PM PST
A. Magana says:
Mail Carriers carry scanners, when they are delivered to the intended address they are scanned and marked as delivered. Its true items are scanned when they reach your local post office and they are scanned throughout the shipping process but the final scan will come from your mail carrier when he brings it to your door. If that it not being done, you have a good complaint at you local post office, advising them of violation of USPS policy. (when you purchase delivery confirmation, the package is assigned a bar code with numbers, that provide tracking information on the package as it makes its journey throught the post office system)

Posted on Feb 5, 2010 12:59:33 PM PST
T. Ogaard says:
I hear ya. My MIL just sent my daughter a package, and a package to her other grand daughter in Utah and the package here never showed up and the package to Utah was stolen. She got a letter in the mail stating that they had found the wrapper but nothing inside of it. The USPS steals stuff!

In reply to an earlier post on Feb 7, 2010 10:40:42 AM PST
F says:
This is not true. Atleast in Colorado it's not. I've stood there and watched out postal carrier putting delivery confirmation items in the mail boxes. She has a little scanner and scans every one with a DC as she puts them in the correct mail box. She may put one in a wrong mailbox but she does scan them, then puts them in the mail boxes.

In reply to an earlier post on Feb 7, 2010 12:11:43 PM PST
Sandy says:
This is incorrect. When a pkg arrives at the post office, it is usually scanned "arrival at unit" (although some offices are lax in scanning upon arrival). The pkg is not scanned as "delivered" until it is actually delivered.
You are correct that Delivery Confirmation is not tracking info, although the pkg is usually scanned throughout the process. It is only to be used as confirmation of delivery.
To the original poster, pkgs should only be left as delivered if there is a secure location to leave it. Leave a note for you carrier explaining the situation and asking in they remember delivering it. They might remember something that would be helpful.

In reply to an earlier post on Mar 29, 2010 6:46:46 PM PDT
L. Johnson says:
No they don't, The Carrier scans it as delivered when it is delivered. I have scanned many packages.

Posted on Mar 29, 2010 11:52:58 PM PDT
R. Reichert says:
File a complaint with the post master general, this is very important.
Tell amazon it never arrived and you would like your money back, tell them you filed a complain with the "PMG"
If amazon refunds the money good. if not call your credit card company you paid with and report fraud

In reply to an earlier post on Mar 30, 2010 6:54:44 AM PDT
Mike08202007 says:
UPS covers the parcel up to $100 for free. USPS basically says "too bad".

In reply to an earlier post on Mar 30, 2010 6:57:00 PM PDT
Game Master says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Mar 30, 2010 11:45:06 PM PDT
Berry Flavor says:
Is there a way that I can set my shipping carrier preferences? It seems like when I make my order, it could be any one of the 3 (UPS, Fedex, USPS) unless its a big item like a TV (ABF).

Posted on Mar 30, 2010 11:45:08 PM PDT
[Deleted by the author on Mar 30, 2010 11:45:17 PM PDT]

In reply to an earlier post on Apr 1, 2010 1:58:36 PM PDT
Michael Lugo says:
Yes the same thing happen to me... and to be clear the postman are a bunch of crooks.

Posted on Apr 1, 2010 2:15:33 PM PDT
We had the same thing happen months ago with a postman-woman who said she delivered things but never did, she would forget them at the postoffice.

Check with your local branch. Provide a Origin name origin city, and of course what might be the size of the box.

In reply to an earlier post on Apr 4, 2010 2:02:28 PM PDT
R. Rinehuls says:
I worked at the post office for nineteen years as a rural carrier. I agree with your post about duplicate numbers. When you have been on the same route for long enough you learn to associate names with addresses and can deliver items by just looking at the name. Some carriers however, never learn the names or in the case of new or substitute carriers, they deliver by house number, and in cases where the same numbering scheme is used from street to street (really stupid idea on part of local authorities) you will have items misdelivered by post office as well as UPS and the others. Delivery people are only human. I many times found UPS packages left at the wrong address or even set on top of fence posts along a rural road.

Posted on Apr 5, 2010 7:48:57 PM PDT
M. Mendez says:
I have a package which was marked delivered by the USPS but they left me a slip to pick up the package at the post office. What kind of bull**** is that? If I had time to go pick things up, I would shop at a regular store instead of ordering it online.

Posted on Apr 6, 2010 8:33:38 AM PDT
E. Evelyn says:
That happened to me sometime back in 2008. A check at my USPS tracking number online indicated that the package (that I ordered) was "delivered", but I never got it. I waited about a week or so, before I contacted the vendor, saying that I never received the package.

The vendor simply forwarded the same USPS link to me letting me know that it was "delivered", as he had no intentions of reimbursing me or shipping the item again.

I eventually received the package from USPS a full 7 weeks later - no joke! Since then, I prefer to have my order shipped via UPS or FedEx. That way, "delivered" means delivered.

If you order two items from Amazon (with "standard shipping"), and one of them was shipped out first...chances are that the first one will be shipped out via UPS, and the second one via USPS.

In reply to an earlier post on Apr 6, 2010 2:26:54 PM PDT
Last edited by the author on Apr 6, 2010 2:30:11 PM PDT
Linda says:
reply to Amy Lynn
that is incorrect.. it is suppose to be scanned at delivery..
here is a example of a USPS package tracking.. as you see everything is time stamped.
last scan at post office is 10:11 but delivery is over 2 hours later...at 12:20
Detailed Results:

Delivered, March 11, 2010, 12:20 pm, LARKSPUR, CA 94939
Out for Delivery or Available at PO Box, March 11, 2010, 10:11 am, CORTE MADERA, CA 94925
Sorting Complete, March 11, 2010, 9:41 am, CORTE MADERA, CA 94925
Arrival at Post Office, March 11, 2010, 8:38 am, CORTE MADERA, CA 94925
Processed through Sort Facility, March 11, 2010, 4:27 am, PETALUMA, CA 94999
Processed through Sort Facility, March 10, 2010, 5:27 am, SAN FRANCISCO, CA 94188

In reply to an earlier post on Apr 6, 2010 2:26:56 PM PDT
Linda says:
that is incorrect.. it is suppose to be scanned at delivery..
here is a example of a USPS package tracking.. as you see everything is time stamped.
last scan at post office is 10:11 but delivery is over 2 hours later...at 12:20
Detailed Results:

Delivered, March 11, 2010, 12:20 pm, LARKSPUR, CA 94939
Out for Delivery or Available at PO Box, March 11, 2010, 10:11 am, CORTE MADERA, CA 94925
Sorting Complete, March 11, 2010, 9:41 am, CORTE MADERA, CA 94925
Arrival at Post Office, March 11, 2010, 8:38 am, CORTE MADERA, CA 94925
Processed through Sort Facility, March 11, 2010, 4:27 am, PETALUMA, CA 94999
Processed through Sort Facility, March 10, 2010, 5:27 am, SAN FRANCISCO, CA 94188
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Initial post:  Feb 3, 2010
Latest post:  Jul 12, 2013

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