So I preordered Black Ops 2 last week. I am a paying Prime member (we get all our baby supplies from Amazon so its worth it).
If you are a Prime member too, you know on the preorder page it says:
"Want this game the day it is released? Choose FREE Two-Day shipping at checkout"
So that's what I did (actually, for pre-orders, PRime member ONLY have the option of two-day shipping...no other options at checkout).
So I got to look at my order status and now it says "expected delivery: Thursday 15th" ... what the heck?
I contact Customer Service as to why I am not receiving the game on Tuesday like promised, and he says "its because you chose Two-Day shipping" implying it was my mistake.
WHAT THE F ... I am mad at not getting the game tomorrow but am really made that they are saying that it is my fault for placing the order incorrectly. What the heck happened to Amazon's CS? They used to be stellar
EDIT: yes, i might be complaing/bitching too much but combine that with all the lack of sleep from having a baby and the fact that the CS said that I chose the wrong shipping method (which I didnt) makes for a cranky dude. Sorry guys!!!
EDIT2: resolved. From a later post:
yeah sorry - i think my whiny OP was vague --- i am upset about the delay in the game, but thats fine i'm over that (its just a game). I am still upset however at the CS implying the it was my fault for choosing the wrong shipping method when I did what I always do for preorders. my bad for the whiny/vague OP.
I talked to another CS (actually a supervisor this time, supposedly) and he said that sometimes if you order 1 week in advance that kind of falls into a "gray area" of preorder window ... so sometimes in that window Prime shipping gets messed up.
This CS was very understanding and he placed a new order for me w/ overnight. That's the Amazon I'm used to.
Again, my apologies for the whinyness ... man, this lack of sleep is getting to me (baby teething)