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Customer Discussions > Video Games forum

ot: mom 2 bee good luc


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Showing 1-25 of 49 posts in this discussion
Initial post: Jan 8, 2013 12:14:21 PM PST
http://gma.yahoo.com/blogs/abc-blogs/pregnant-mom-surprised-eaterys-act-kindness-180656550--abc-news-deals.html

When it comes to Red Robin, it's usually the catchy, "Red Robin, yummmmm," commercial jingle that first pops in one's mind.

Now the famous burger chain might have reason to change their slogan to, "Red Robin, awwwww."

The Colorado-based chain of more than 400 restaurants is in the headlines for a good Samaritan act by one of its managers that, it turns out, is not all that unusual.

A manager at the Red Robin in Apex, N.C., paid it forward by comping the dinner of one very pregnant woman dining with her family.

As first reported by Consumerist, the manager joked with the woman, Amie Sivon, a local attorney, about her Red Robin dinner possibly being her last meal before giving birth. When Sivon and her husband, Jason, dining with their 2-year-old son, got the bill, Sivon's $11.50 meal had been deducted from their total, with nothing more said than a "MOM 2 BEE GOOD LUC" note.

"The manager said nothing to us about it," Jason Sivon told ABCNews.com. "We were already happy with the service so that action really blew us away. I looked at my wife and told her that I guessed we would be coming here more often."

The now-viral story - told by Sivon to Consumerist only in hopes it would "make businesses see the value of being more personable," he told ABCNews.com - is nothing out of the ordinary for Red Robin team members.

"These kinds of random acts of kindness in our restaurants are part of our culture," said Kevin Caulfield, a Red Robin spokesperson.

"Our team members, day in and day out, will bestow these random acts," he said. "They're empowered to do special things for our guests to make the experience a great one for our guests."

Caulfield - who confirmed that this specific random act was carried out by manager Charles Vann, a 7-year Red Robin employee, during a weekend dinner shift - says the tradition goes as far back as the company's founding in 1969 and is now just part of the culture, not something they specifically demand of their more than 30,000 team members.

"It just evolved as part of the Red Robin culture and brand," he said. "Any new team member quickly sees that bestowing these acts of kindness is really ingrained in the culture. They see the idea manifest every day and so it becomes part of the way that they serve the guests every day."

The chain even has a section titled "Unbridled Acts" on its website devoted to the thousands of emails, phone calls, letters and comments they get each year from customers telling the company of their own personal encounter with a Red Robin random act of kindness.

The three featured on the website now - they're rotated frequently to accommodate all the stories - highlight Red Robin employees who dug through trash to find a forgotten keycard, employees who pooled together $300 to replace money stolen from a left-behind wallet and employees who made a four-year-old girl's waitress-for-the-day dreams come true.

"I can't say enough that it's just part of our culture," Caulfield said. "Anything we can do to make the guest experience extra special and go the extra mile to make sure the guest experience is as memorable as it can be."

While "unbridled acts" may be an everyday occurrence for Red Robin employees, the Sivons were so pleased with the restaurant's generosity that, as predicted, the newly-expanded family returned to say thanks.

"We did go back to that Red Robin about a week ago and took our new daughter there," Jason Sivon said. "The same manager was on duty, and we made it a point to say thank you to him and introduce him to our new daughter."

In reply to an earlier post on Jan 8, 2013 12:15:29 PM PST
Beau says:
$11.50 has now reached thousands upon thousands. Best advertising money Red Robin has ever spent.

Posted on Jan 8, 2013 12:16:12 PM PST
I hate children, so I won't be patronizing this business.

Posted on Jan 8, 2013 12:16:42 PM PST
Oskar2525 says:
Obesity is an epidemic.

Posted on Jan 8, 2013 12:16:56 PM PST
jtshiel says:
Lol, that employee can't even spell. No wonder he works at Red Robin.

In reply to an earlier post on Jan 8, 2013 12:17:24 PM PST
MrFoxhound says:
Hopefully that manager gets a promotion or a decent raise, but she'll probably be fired for giving away food.

In reply to an earlier post on Jan 8, 2013 12:18:05 PM PST
Beau says:
Such is corporate America.

In reply to an earlier post on Jan 8, 2013 12:19:13 PM PST
[Deleted by Amazon on Feb 13, 2013 3:04:59 PM PST]

Posted on Jan 8, 2013 12:19:46 PM PST
WeaKeN says:
why is this news?

Posted on Jan 8, 2013 12:19:51 PM PST
DVvM says:
I'm confused why she wrote "bee" when "be" would have sufficed. That's fewer characters and keystrokes.

In reply to an earlier post on Jan 8, 2013 12:21:14 PM PST
Beau says:
Probably just an accidental typo. The computers that are used for order entry have tiny keyboards and she was probably in a hurry.

Posted on Jan 8, 2013 12:21:34 PM PST
MrFoxhound says:
Did the manager ask the mother to read the receipt.

"Can you read this for me?"

"Sure, it says Mom 2 BEE Good Luc."

"You don't remember me, do you? We spoke on the phone two days ago. I told you I'd find you."

Posted on Jan 8, 2013 12:21:36 PM PST
Peter Faden says:
It's a nice story. I dont think it merits such widespread acclaim, but it's still a nice story.

In reply to an earlier post on Jan 8, 2013 12:23:15 PM PST
[Deleted by Amazon on Feb 13, 2013 3:05:00 PM PST]

In reply to an earlier post on Jan 8, 2013 12:23:18 PM PST
MrFoxhound says:
It's only getting play because the negative receipt stories like "fat girls" and "ch***y eyes".

Posted on Jan 8, 2013 12:23:59 PM PST
Last edited by the author on Jan 8, 2013 12:25:11 PM PST
Manager no speel good.

In reply to an earlier post on Jan 8, 2013 12:24:26 PM PST
Beau says:
Yep. Exactly.

In reply to an earlier post on Jan 8, 2013 12:26:19 PM PST
[Deleted by Amazon on Feb 13, 2013 3:05:01 PM PST]

In reply to an earlier post on Jan 8, 2013 12:32:49 PM PST
FOGE says:
I thought that was hilarious. Fortunately, they are nice to me. Im always "Bears Fan." Its much better than "Cue Ball" or "Skinny Alan from the Hangover."

In reply to an earlier post on Jan 8, 2013 12:51:25 PM PST
Bobbum Man says:
Pregnancy =/= obesity.

While your statement is valid, just because someone eats out does not mean they are obese. Most restaurants have healthier food available.

In reply to an earlier post on Jan 8, 2013 12:52:20 PM PST
Oskar2525 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 8, 2013 12:55:31 PM PST
Meth Panther says:
i LOVE red robin

not a fan of them there big steak fries, though

Posted on Jan 8, 2013 12:56:07 PM PST
Bobbum Man says:
It's all about willpower!

Posted on Jan 8, 2013 1:00:09 PM PST
LogJam says:
My random act of kindness if I worked there would be to take a bite out of all the burgers, just to make sure they weren't poisoned.

In reply to an earlier post on Jan 8, 2013 1:00:50 PM PST
How very condescending of you.
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This discussion

Discussion in:  Video Games forum
Participants:  27
Total posts:  49
Initial post:  Jan 8, 2013
Latest post:  Jan 9, 2013

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