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Customer Discussions > Watches forum

is ashford.com legitimate / genuine / authentic? armand nicolet or others


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Showing 1-25 of 100 posts in this discussion
Initial post: Jan 14, 2010 10:12:29 PM PST
Conner Lark says:
I have been scouring the web and found good reviews here and there. I would have thought that more reviews would have been made on ashford.com but so far none that says whether their watches are authentic or not.

Are they authentic? Meaning if i have the manufacturer fix it they will but will charge me? Is the serial actually unique?

I bought an armand nicolet watch from them, how do i check if it is authentic? Will a normal retailer (closest one in a different state) actually authenticate the watch?

Thanks. I would love experience in any watches but would love to hear about more armand nicolet people.

Thing is on watch forums, i believe they are masked if something bad is said about ashford or other main players.

Posted on Jan 14, 2010 10:15:15 PM PST
Conner Lark says:
Also, are Amazon watches definitely real? Thanks for your time.

Posted on Jan 15, 2010 1:35:52 AM PST
Last edited by the author on Jan 15, 2010 2:01:25 AM PST
X says:
All Amazon sales concern authentic watches. The same may not be true of all the watches offered by independent traders working through the Amazon market-place.

Authentic watches sold outside the manufacturer's network of Approved Dealers, (ADs), are grey market.

Replica, fake, etc. watches should have nothing to do with the grey market: there have been very sad exceptions to that.

Ashford look like a catch-all organisation in the grey market for anything and everything. I would not buy a watch from them. It's up to the individual would-be client to make his or her decision.

Apart from that, I didn't understand much of your post. If there were elements to which I have not answered, I apologise.

Posted on Jan 15, 2010 1:58:26 PM PST
Last edited by the author on Jan 15, 2010 2:01:51 PM PST
V. Kivenson says:
Ashford is an excellent Grey Market provider, but as such you will not receive a manufacturers warranty. All of their watches are authentic with the serial number intact. If you send the item to the manufacturer you will need to pay for the repairs. Any jeweler would be able to tell you if the watch was a replica. However if you have bought the watch from ashford.com it is real. I've bought several watches from them and have had them all checked by my local watchmaker.

In reply to an earlier post on Jan 15, 2010 4:59:23 PM PST
Just as a note, most fakes also carry "serial numbers." There are good gray area market places. Amazon is one; evidently so is Ashford. LP

Posted on Jan 15, 2010 5:19:39 PM PST
GRiM says:
I believe Ashford is a mirror site of The Watchery (same products, same prices). I like The Watchery's interface better - it has a unique watch finder function that I don't think Ashford has. I've bought three watches from The Watchery, no problems with any of them. But as X, VK and LP have all said, it's gray market, so your watch will be covered by the seller's "warranty" rather than the manufacturer's warranty.

In my view, though, that's really only an issue for the first two years, since after that you're going to be paying to service the watch at the repair shop of your choice.

Posted on Jan 15, 2010 9:16:37 PM PST
I'm a member of TimeZone and contribute there quite often, but there are some real watch snobs there that rankle me a bit. Many of them disdain the idea of buying as watch from a gray market source. Somehow, I guess, this transforms the watch into something else than if you were to pay hundreds more for it from an AD.

GRiM, bless your heart, you are dead on. It is no issue whatsoever when the two year warranty expires. Until that time Amazon covers it (don't know about the Watchery or Ashford). After that, and any good watch should go years without a need of servicing, who ever you take it to will only be to glad to do the work. I have never heard of a servicing department saying, "You didn't buy it here, so we won't do the work."

Bottom line: Get the watch you want at the cheapest price you can. Just make sure that you trust the seller. LP

Posted on Jan 16, 2010 5:52:17 AM PST
X says:
LP: That's one a lot of people get stung with! Whatever the people tooling up to make a fake watch may include or omit, they put a serial number if one was visible on the original. If you are looking at a fake watch and cannot see a serial number it's most likely to be because there wasn't one on the outside of the original case. By the time you get someone to confirm that the serial number is present on the inside, or is not, and whether the serial number shown is fictitious, or not, and whether the serial number is a real one but has already been reported on a fake, (fakers often fail to grasp the meaning of a serial number and use the same one over and over again), or whatever refers to a serial number, your friendly faker has disappeared behind a long trail that gets your money into his or her pocket and left you done over, good and proper. Do not, ever, rely on the presence of a serial number as proof that the watch is genuine.

Posted on Jan 16, 2010 7:16:59 AM PST
Good point, X. Had forgotten that not all good watches come with an external serial number. Furthermore, having a jeweler open up the case AFTER you buy it is a bit late.

Unless you really know the seller probably the only safe way to buy a watch (outside of an AD) is a face to face deal inside a jewelery shop. The fakes, as you know, are getting better and even more difficult to spot.

Take care, Bud. LP

P.S. You already answered a question I had concerning watch size, but I asked it again on another thread. Love to have you go into more depth on it.

Posted on Jan 17, 2010 8:25:00 AM PST
V. Kivenson says:
What I meant was some grey market dealers will sand out the serial number to obscure it. Ashford, TheWatchery, and Amazon is not one of them. I guess I should have been more thorough in my answer. If a watch fails in the first two years I would be upset. I've never bought a watch where I needed to send it in to the manufacturer within the first two years. Ashford and TheWatchery supply their own two year warranty. I believe they use the manufacturers own warranty service center in some cases.

Posted on Jan 17, 2010 9:14:55 AM PST
Last edited by the author on Jan 17, 2010 9:56:52 AM PST
X says:
"Sand out" an engraved number from the side of a finished watch???? I'm glad the kids were watching Mythbusters when I first read that one.

"I believe"? Well it's a nice song, (no, I'll erase that before I post), at least it shows honesty, but you can be sure that most people confuse "know" and "believe" when they report reports of reported information on the web. How do I know that rather than believe it? A few years reading posts on a range of subjects, comparing the numbers who write "I believe" with those who write "I know", and keeping a sense of the proportion of people who "know" things that are palpably wrong.

And there you go! All you have to do now is believe me.

Oh Good Grief! I'm a bad boy and it's Sunday...

Posted on Jan 17, 2010 9:49:59 AM PST
GRiM says:
X, you could go to confession (if you're Catholic or Anglican), although I believe that to be absolved you have to honestly intend not to do it again. ;-)

I've also read the "sand out" statement. The expressed reason is to protect the gray market seller's source of supply (the idea being that the manufacturer will track down the AD who provided the watch to the gray market seller and punish the AD). That's not completely unbelievable for the high-end brands - for example, Breguet claims to track the distribution of every watch they manufacturer, and knows which ones are reported stolen and to whom an AD has sold them. You can apparently ask them if you intend to buy a used Breguet what its known movements have been. However, it would really mess up a Breguet to erase the serial number, since it's engraved on the face of the watch on many models. Now, I have seen gray market Breguets advertised with the serial number obscured in the pictures.

Posted on Jan 17, 2010 10:02:35 AM PST
X says:
GRiM, again you have pierced the myth. The serial numbers were erased on pictures, and from such a tiny acorn of truth a great oak of myth did grow!

I asked about getting some abrasions on my Muehle, (that's a watch, not a painful growth on my person, just in case...), removed and the quote I received started with removing the movement and the crystal... The last thing a grey marketeer would do would be to scar the goods!

In reply to an earlier post on Jan 17, 2010 8:42:11 PM PST
Conner Lark says:
X, Grim, Vik and Pop. Thanks. This has been very helpful and it eases my mind. I just did not get the whole picture of the marketplace.

I am not concerned about paying for repairs but concerned the repair shop telling me it's a fake. I am more concerned about paying a high price for a counterfeit because it is true that even fakes have serial numbers and it will be the first time i purchase online.

In reply to an earlier post on Jan 17, 2010 10:25:43 PM PST
Conner, glad to be of help. Just remember, trust your seller. Gray can save you hundreds, if it is trustworthy. Don't buy from some John Doe off the internet unless throughly checked out. Don't want to see you become a VICTIM. If you want to be one hundred per cent sure, buy from an authorized dealer. IN fact, get GRiM or X to buy it for you. 3 could be a help, but he's too busy chasing skirts (that own diamonds). You'll do just fine. LP

Posted on Jun 22, 2012 10:31:17 AM PDT
I've bought a Seiko sport 5 automatic. Less than one week I received it. Since 4 days later, I've setting it every morning because the power reserve does'nt work properly. How Seiko informes on all your sites, the power reserv is 45 to 50 hours. I contact Ashford customs services and asked how I do to change it; I'm surprise that the response (SIC) was:
" Erickson Cavalcanti: I'm ready to return it to change for an other one
Erika: this is an international order so unfortunately we are unable to take this item back.
Erickson Cavalcanti: 30 Day Money Back Guarantee 2 Year Warranty on All Watches 100% Brand-New, Authentic Watches International Orders Accepted
Erika: out website state that international orders are final.
Erika:http://www.ashford.com/info/international.jsp
Erika: please view our link.
Erickson Cavalcanti: Please, Erika, the problem is that the watch does't wok properly ... it's factory problem ... the Ashford must consider that should not be consider on it's international policy
Erika: the watch was designed this way. the movement is not designed to hold a long power reserve.
I'm justvery frusted about ASHFORD because I live outside USA - that means that Ashford sels items with problems and don't accepetd ... for these problem I think tha Asford isn't a seriously compagnie to deals outside USA ....

In reply to an earlier post on Jun 22, 2012 11:46:16 AM PDT
Hi, Erickson. Sorry to hear of your difficulty with Ashford. Even sorrier to hear of your trouble with the Seiko you bought.

Question. Have you been wearing it throughout the day? If so then the power reserve should have kept it wound throughout the night. Remember though, the movement used is one that has to wound by arm motion; it is not hand-windable. You might try taking a brisk walk, swinging your arms, for an hour or so. That should wind the watch up sufficiently to keep it going. It does take a while for one to receive a full charge.

It is unusual for Seiko to put out a dud, but it can happen with any watch company.

Erika is wrong. That movement is designed for up to 36, 40 hours of power reserve when full y wound.

If Ashford is stiffing you and the watch still does not work properly after doing what I have suggested I would send it directly to the nearest Seiko service center because you do have their warranty and Seiko is good at honoring their warranties.

As far as Ashford is concerned, I certainly wouldn't do any more business with them. If for no other reason, their customer service people don't know a thing about watches, it would appear.

Good luck, bud. Hope that it all gets resolved. LP

In reply to an earlier post on Jun 22, 2012 11:57:49 AM PDT
Last edited by the author on Jun 22, 2012 11:58:06 AM PDT
GRiM says:
Erickson, I agree with everything LP said. He raises a good point about the watch needing vigorous use to stay wound, as that movement does not hand-wind.

The customer service reaction from Ashford definitely seems unsatisfactory. One question - did you explain to them that the watch was not staying wound overnight? They may not have understood that. Erika may have thought you were expecting it to stay wound as long as a Seiko kinetic, which has a power reserve of several months.

In reply to an earlier post on Jun 22, 2012 12:32:53 PM PDT
Thanks, Popoff for your kind information.
I had a Movado and an Omega automatics and didn't to set every morning like this Seiko by Ashford - this Watch I get without a ""plastic seal" on the glass ... I just can think that this watch was returned (like other items) Ashford "says": "for returned items in the USA, just resales for outside (!!!!!!) outsides customers have to have your self solutions through a service centers !!""
- Just to know - the warranty card I received is empty - nothing is wrote. Just see what Ashford told me about:

Erika: if you want to have the watch evaluated then i can have the repair team send you a stamped warranty card so you can locally have the watch evaluated,
Erika: would you like me to set up a warranty card to be stamped and sent to you?
Erika: the watch was designed this way. the movement is not designed to hold a long power reserve.
Erickson Cavalcanti: It's not a expensive item, what I expected from ASCHFORD were to change it !!! It doesn't work properly.
- People living outside USA have to take attention on compagnies like Ashford
- Best regards, Popoff

In reply to an earlier post on Jun 22, 2012 12:58:47 PM PDT
Hy Grim,
I just wear, like most people, a watch, on day ... bust this Seiko by Ashford, in the night, it stopped to work because after about 10 hours late, I see tha it is stopped... then, I have to set it. It's possible that this watch has a factory problem but ASHFORD just ignore that - I just want have buy a properly watch and not pay to have a problems - I had automatic watches Movado and Omega before and I never had to set them every morning like this Seiko. Like I wrote to Popoff, Ashford doesn't matter with its international sales. I just expected from Ashford were to change it for another.
Thanks

Posted on Jun 24, 2012 3:43:01 PM PDT
KJK SLC says:
Erickson--
Sorry to hear about your experience. Even though most of us here have had good experiences with Seiko 5's, there are some reviews on Amazon of them not holding enough reserve to get them through the night.

And I'm sorry to hear about Ashford. I'm sure there is a reason that they can't honor their warranties internationally -- either because it would cost them too much to ship back and forth, or there are warranty issues for any authorized goods they sell, or because there's no way for them to tell if the item was damaged during shipping or when. They should more clearly advertise that, when shipping internationally, they can't honor their return policy. But it sounds like at least you'll get a stamped warranty card, so maybe that will make it worth it.

Good luck,
Kyle.

Posted on Jun 25, 2012 9:17:56 AM PDT
I had a negative experience with Ashford about 4 months ago. A watch was delivered that had obviously been returned as there was wear on the bracelet and of course the movement was defective, the date wouldn't advance. I didn't even bother dealing with them and took it to a local watch shop who had to replace the movement at $75.00. So lesson learned, I chalked it up as a write off and the cost of trying to get a deal but bottom line Ashford like others out there resells returned merchandise without inspecting it. You'd think they would at least try and cover their tracks more and not resell bracelets with obvious wear but it doesn't seem like they care.

In reply to an earlier post on Jun 25, 2012 9:33:30 AM PDT
That does not sound good at all, Barry. Have never dealt with Ashford, and now I do not believe that I ever will. Thanks. LP

Posted on Jun 25, 2012 2:19:13 PM PDT
Mike S says:
good information to have, thanks.

Posted on Jun 25, 2012 2:46:12 PM PDT
Wow, just goes to show ya...
I bought a Hamilton X-Wind (which costs quite a bit more than the Seiko in question - like maybe 10 times as much or more) and it arrived on time and perfect. Of course I'm a domestic customer and US credit card laws provide a pretty good level of protection compared to some countries. I was pleased with the transaction overall.

You can only report on the sample size you know about, and 1 bad report is worth many good reports. If I had no previous dealings with Ashford I might not want to after reading this thread, but I would buy from them again, based on my personal experience.

As far as International Returns to Ashford, I went looking and it is on the website.
Pretty clear to me:
"All items shipped to any address outside the United States are considered final sales and cannot be returned. " Plain language and fair warning as far as I'm concerned.

Caveat Emptor applies on all International Transactions all the time!
Remember TAOS Aussie customer? After several of us here had good reviews, there is that bad report to muck it up! He never got his watch repaired if I recall correctly and was going the credit card challenge route.

Isn't the going price of a Seiko 5 around $60 or so? Seems like WoW always runs sales in that neighborhood.....too little to be shipping it back and forth across the pond for any vendor. Buy something like that locally to save the headaches - even at a higher price. Most of us have had to pay some sort of tuition in the school of life, and this might be one of the lessons.

Best of luck.

Steve
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Initial post:  Jan 14, 2010
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