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4.8 stars over the past 12 months
4.8 stars over the past 12 months (5,077 ratings)

Smallflower - Details

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    About Smallflower

    The origins of Smallflower go back to a pharmacy/apothecary founded in 1875 on Chicago's north side.† Unlike most pharmacies in the United States, this apothecary focused on herbs and personal care products from Europe, catering primarily to European immigrants in Chicago and across the country by mail order.

    As natural products and personal care have become more popular throughout the past 30 years, Smallflower has been on the cutting edge, offering one of the country's largest selections of homeopathic remedies as well as unique bath, body, and personal care products from more than 20 countries.

    Today, Smallflower is known throughout the United States for its collection of more than 20,000 products from around the world and for its 130 years of experience with natural health and wellness.† We have knowledgeable pharmacists on staff to assist you with any questions you might have.† We look forward to hearing from you.

    For any questions regarding products, orders, or returns please contact us:

    • Email:†† amazon@smallflower.com
    • Phone:†† 800.252.0275 (toll-free) or 773.989.0900 (international)
    For questions about credit card charges please contact Amazon.com.

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    Smallflower Shipping Rates

    Depending on the weight and distance to destination of each order, we ship either via USPS Priority Mail or UPS Ground for our standard shipping.† Lightweight orders are shipped via USPS Priority Mail, whereas most orders over 1 lb shipping weight are shipped by UPS Ground. † Expedited shipping is shipped via UPS 2nd Day Air.† For shipments going to Alaska, Hawaii, U.S. Protectorates and APO addresses, we ship via USPS Priority Mail.†† If you have any questions concerning our shipping rates and policy, please do not hesitate to contact us.


    Listed below are shipping details for Smallflower, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Continental US StreetETA3 - 5 business days1 - 3 business days
     per Item$0.50$1.00
     per Weight (lbs)$0.00$0.00
     per Shipment$6.45$19.00
    Continental US PO BoxETA3 - 5 business days---
     per Item$0.50---
     per Weight (lbs)$0.00---
     per Shipment$6.50---
    Alaska and Hawaii StreetETA3 - 7 business days---
     per Item$0.50---
     per Weight (lbs)$0.00---
     per Shipment$7.50---
    Alaska and Hawaii PO BoxETA3 - 7 business days---
     per Item$0.50---
     per Weight (lbs)$0.00---
     per Shipment$7.50---
    US Protectorates StreetETA4 - 8 business days---
     per Item$0.50---
     per Weight (lbs)$0.00---
     per Shipment$10.00---
    US Protectorates PO BoxETA4 - 8 business days---
     per Item$0.50---
     per Weight (lbs)$0.00---
     per Shipment$10.00---
    APO/FPO StreetETA18 - 32 business days---
     per Item$0.50---
     per Weight (lbs)$0.00---
     per Shipment$6.50---
    APO/FPO PO BoxETA18 - 32 business days---
     per Item$0.50---
     per Weight (lbs)$0.00---
     per Shipment$6.50---


    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

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    Smallflower Shipping Policies

    Unless noted otherwise in the ordering pipeline, Smallflower ships all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order.†

    Feedback is important to us.† Therefore, Smallflower holds a monthly drawing for our customers that offer feedback, good or bad.† Leave your feedback with us and be eligible for a sampler bag of our favorite bath & body care items from Smallflower!

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    Smallflower Tax Information

    We only collect sales tax for orders shipped within Illinois.† All orders shipped outside of Illinois do not have any sales tax assessed.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide Smallflower with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Smallflower's Privacy Policy.

    Smallflower's Privacy Policy

    Your privacy is extremely important to us. That's why we'll never share any of your personal information with anyone outside of Smallflower or Amazon.com, except to provide you with our services (e.g. shipping products to you) or unless legally compelled to do so.

    If you have any questions about how we safeguard your privacy, please contact us at: amazon@smallflower.com or 800.252.0275.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Smallflower accepts returns on unopened, unused products for 30 days after the order is received. To receive an authorization, please contact us with your name, order number and the reason for the return, and we will email you return instructions.

    If the product being returned has been used or opened, please be detailed when you give the reason for the return. We will try to accommodate return requests, but we reserve the right to deny returns on opened and used products, especially those that have not been authorized in advance. †The customer must cover the cost of return shipping for all returns that are not the result of errors by Smallflower.†

    For safety reasons we do not accept returns on homeopathic medicines. For health and sanitary reasons, we do not accept returns on hair brushes, toothbrushes, shaving brushes, shaving tools or manicure/pedicure tools, even if they are not used.

    Return Procedure
    To return an item please contact us through Amazon or call us at 800.252.0275 to obtain authorization.

    Include the order number in the email and we'll respond with mailing instructions. We would appreciate hearing the reason for your return so we can serve you better in the future.

    Contact this seller Phone: 800.252.0275

    To initiate a return, please visit Amazonís Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    Gift messages are free and allow you to share your thoughts with the gift recipient.† If you order the gift box option, we will write your message on a gift card.† Otherwise we will include your message on the packing slip.

    Gift Wrapping

    During the checkout process you can choose to have your gift sent in one of our elegant gift boxes. We will wrap the items in tissue paper and then put them inside a gift box which will be tied with a bow with your gift card attached.† Some items will not fit into gift boxes.† If this is the case with your items we will notify you and cancel the gift box charge.