Recent Feedback:

4.9 stars over the past 12 months
4.9 stars over the past 12 months (5,581 ratings)

Frequently Asked Questions

Q: Will I be charged tax?
A: We only charge sales tax (4.25% of the purchase price) to items delivered to Colorado or picked up at our store in Centennial, CO.

International customers may receive a bill from FedEx or the post office for duty and tax in accordance with their country's own imported goods and customs policy. Those additional fees are the responsibility of the buyer and must be paid upon delivery.

Q: Where do you ship from?
A: We ship most orders from Denver, Colorado. Some items may be drop-shipped from the manufacturer as well.

Q: When will you ship my order?
A: Once payment is cleared, we typically ship the same day if the order is placed before 3:30 pm MT (Monday - Friday). We do not ship on weekends or holidays.

Q: I live in the lower 48 United States, when will my item arrive?
A: Standard Free Shipping will deliver within 1-10 business days. (Do not count weekends.)

Q: Do you ship internationally?
A: Yes! We ship to many different countries with a few exceptions. See Amazon's international shipping policies to see if your country qualifies.

Q: How can I calculate shipping costs?
A: Standard shipping to the lower 48 United States is free. For expedited or international shipping, Amazon will charge shipping on each item that is ordered.

Q: Do you combine shipping if I purchase multiple items?
A: Yes, we do combine shipping. We will notify you if your order is divided into separate shipments. For expedited or international shipping, Amazon will charge shipping on each item that is ordered.

Q: What are your international shipping details?
A: We ship FedEx or USPS. You are responsible for any and all customs, duties, or taxes, which are not included in the shipping price and will be billed upon delivery.

Q: How do I return an item?
A: You can return any item as long as it's new (unused) and still has its tags and original packaging. Returns must made within 30 days of the purchase date, except during the Christmas Season, any gift purchased between November 1 and December 31 may be returned through January 31 of the following year. Call 1-866-454-5523, and we will send you the return instructions and your return authorization number, which must be included in the returning package. Please note we do not pay for return shipping.

Q: Are there any restocking or cancellation fees for returning an item?
A: As long as the item is new (unused), we do not charge you any fees for a return. (However, you do have to pay for return shipping.) Once the return item is received, you will be fully refunded back to your account through Amazon for the purchase price of the item.

Q: Can I exchange my item instead of returning it for a refund?
A: Yes, we will work with you to get the right item to fit your needs. Exchange orders will be sent through our standard free shipping service (lower 48 United States only).

AvidMax - Details

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    About AvidMax

    We have a simple philosophy about business. Treat our customers right and give them the best service we can. That’s it, just plain old fashioned great customer service. That is our goal. If we mess up (which we do sometimes), we will do whatever it takes to make it right. If we fail to meet your expectations for great customer service, we want to know about it so we can make you happy.

    We are located in Centennial Colorado, near Denver. We have a gorgeous view of the Rocky Mountains and are only a short ride away from great skiing, fishing, biking, and many other outdoor activities. Many of us here are avid cyclists and our office is usually full of the bicycles we rode to work. We try to get out and enjoy the outdoors as much as possible.

    Please feel free to call us at (866) 454-5523.

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    AvidMax Shipping Rates

       

    USA SHIPPING

    Orders placed before 3:30 PM Mountain Time typically ship same-day or next business day.

    ECONOMY

    • FREE! ($2.95 for orders under $15)
      • Who qualifies: All addresses in the lower 48 United States
      • May be shipped via FedEx, USPS, SmartPost (picked up by FedEx and delivered by USPS) or SmartMail (picked up by DHL and delivered by USPS)
      • Estimated delivery window: 1 - 10 business days

    EXPEDITED

    • Several expedited options: Standard Overnight, 2-Day, 3-Day

    INTERNATIONAL SHIPPING

    Orders placed before 15:30 Mountain Time typically ship same-day or next business day. Add all items to cart/basket before completing payment to get combined postage rates.

    Some countries have an additional surcharge for shipping to an area that the shipping company defines as a remote area.  Please note that this is charged by the carrier, and we have no influence over this charge.  If we are going to be assessed this surcharge, which is $28.00 USD, we will need to collect this from you prior to shipping.  If we are not able to collect his additional fee, we will cancel your order and issue a full refund. Please contact us if you would like to know if your address is considered a remote location.

    ECONOMY

    • Items will be sent via FedEx or USPS First Class International (some items not eligible for USPS)
    • USPS First Class International may take up to 7 weeks for delivery

    EXPEDITED

    • International Priority (1-3 working days)
    • International Economy (4-7 working days)
    NOTE: Orders may be subject to additional import duties and taxes (which are beyond our control, vary by country, and are not included in the shipping price). These charges are the responsibility of the customer and must be paid upon delivery. Please call your local customs office for more information.

    We are required by law to state the purchase price, not including shipping, of items on customs forms. We will neither change this amount nor mark items as a "gift."

    IMPORTANT! Economy Delivery

    USPS First Class International does not have a definite delivery time and may not provide tracking updates. Delivery is estimated between 4 - 7 weeks. Do NOT select this shipping method if you need your items quickly and within a more precise date range.

    USPS: The "tracking number" you receive upon confirmation of shipment (example: LN00000US) is a customs number. According to the United States Postal Service website, "Delivery status information will be provided if / when available. Please be advised tracking is not available for this product."

    Listed below are shipping details for AvidMax, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping Rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Continental US
    Alaska and Hawaii
    US Protectorates
    APO/FPO
    Canada
    Europe
    Asia
    Outside US, Eur., CA, Asia
    Continental US Street · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $0.00
    $50.51 to $60.00 $0.00
    $60.01 to $149.99 $0.00
    $150.00 to $249.99 $0.00
    $250.00 to $349.99 $0.00
    $350.00 to Up $0.00
    Continental US PO Box · Standard · (3 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $9.95
    $50.51 to $60.00 $12.95
    $60.01 to $149.99 $15.95
    $150.00 to $249.99 $18.95
    $250.00 to $349.99 $21.95
    $350.00 to Up $29.95
    Continental US Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.95
    $25.00 to $50.50 $9.95
    $50.51 to $60.00 $12.95
    $60.01 to $149.99 $15.95
    $150.00 to $249.99 $18.95
    $250.00 to $349.99 $21.95
    $350.00 to Up $29.95
    Continental US PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.95
    $25.00 to $50.50 $9.95
    $50.51 to $60.00 $15.95
    $60.01 to $149.99 $21.95
    $150.00 to $249.99 $28.95
    $250.00 to $349.99 $32.95
    $350.00 to Up $35.95
    Continental US Street · Two-Day · (2 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $10.95
    $25.00 to $50.50 $12.95
    $50.51 to $60.00 $15.95
    $60.01 to $149.99 $18.95
    $150.00 to $249.99 $22.95
    $250.00 to $349.99 $25.95
    $350.00 to Up $29.95
    Continental US Street · One-Day · (24 hours)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $18.95
    $25.00 to $50.50 $20.95
    $50.51 to $60.00 $25.95
    $60.01 to $149.99 $32.95
    $150.00 to $249.99 $37.95
    $250.00 to $349.99 $48.95
    $350.00 to Up $52.95
    Alaska and Hawaii Street · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $3.95
    $50.51 to $60.00 $9.95
    $60.01 to $149.99 $12.95
    $150.00 to $249.99 $15.95
    $250.00 to $349.99 $18.95
    $350.00 to Up $21.95
    Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $3.95
    $50.51 to $60.00 $9.95
    $60.01 to $149.99 $12.95
    $150.00 to $249.99 $15.95
    $250.00 to $349.99 $18.95
    $350.00 to Up $21.95
    Alaska and Hawaii Street · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $5.95
    $25.00 to $50.50 $12.95
    $50.51 to $60.00 $15.95
    $60.01 to $149.99 $19.95
    $150.00 to $249.99 $25.95
    $250.00 to $349.99 $29.95
    $350.00 to Up $35.95
    Alaska and Hawaii PO Box · Expedited · (1 - 3 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $5.95
    $25.00 to $50.50 $7.95
    $50.51 to $60.00 $9.95
    $60.01 to $149.99 $12.95
    $150.00 to $249.99 $15.95
    $250.00 to $349.99 $18.95
    $350.00 to Up $21.95
    US Protectorates Street · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $5.95
    $50.51 to $60.00 $8.95
    $60.01 to $149.99 $12.95
    $150.00 to $249.99 $15.95
    $250.00 to $349.99 $19.95
    $350.00 to Up $25.95
    US Protectorates PO Box · Standard · (4 - 8 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $5.95
    $50.51 to $60.00 $8.95
    $60.01 to $149.99 $12.95
    $150.00 to $249.99 $15.95
    $250.00 to $349.99 $19.95
    $350.00 to Up $25.95
    US Protectorates Street · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.95
    $25.00 to $50.50 $8.95
    $50.51 to $60.00 $12.95
    $60.01 to $149.99 $15.95
    $150.00 to $249.99 $19.95
    $250.00 to $349.99 $25.95
    $350.00 to Up $32.95
    US Protectorates PO Box · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.95
    $25.00 to $50.50 $8.95
    $50.51 to $60.00 $12.95
    $60.01 to $149.99 $15.95
    $150.00 to $249.99 $19.95
    $250.00 to $349.99 $25.95
    $350.00 to Up $32.95
    APO/FPO Street · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $5.95
    $50.51 to $60.00 $8.95
    $60.01 to $149.99 $12.95
    $150.00 to $249.99 $15.95
    $250.00 to $349.99 $19.95
    $350.00 to Up $25.95
    APO/FPO PO Box · Standard · (18 - 32 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $0.00
    $25.00 to $50.50 $5.95
    $50.51 to $60.00 $8.95
    $60.01 to $149.99 $12.95
    $150.00 to $249.99 $15.95
    $250.00 to $349.99 $19.95
    $350.00 to Up $25.95
    APO/FPO Street · Expedited · (8 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.95
    $25.00 to $50.50 $8.95
    $50.51 to $60.00 $12.95
    $60.01 to $149.99 $15.95
    $150.00 to $249.99 $19.95
    $250.00 to $349.99 $25.95
    $350.00 to Up $32.95
    APO/FPO PO Box · Expedited · (8 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $24.99 $3.95
    $25.00 to $50.50 $8.95
    $50.51 to $60.00 $12.95
    $60.01 to $149.99 $15.95
    $150.00 to $249.99 $19.95
    $250.00 to $349.99 $25.95
    $350.00 to Up $32.95
    Canada · Standard · (5 - 10 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $8.95
    $20.00 to $29.99 $14.95
    $30.00 to $49.99 $18.95
    $50.00 to $74.99 $22.95
    $75.00 to $99.99 $29.95
    $100.00 to $149.99 $39.95
    $150.00 to $249.99 $49.95
    $250.00 to $349.99 $59.95
    $350.00 to Up $69.95
    Canada · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $9.95
    $20.00 to $29.99 $15.95
    $30.00 to $49.99 $19.95
    $50.00 to $74.99 $25.95
    $75.00 to $99.99 $31.95
    $100.00 to $149.99 $44.95
    $150.00 to $249.99 $54.95
    $250.00 to $349.99 $65.95
    $350.00 to Up $85.95
    Europe · Standard · (10 - 20 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $12.95
    $20.00 to $29.99 $14.95
    $30.00 to $49.99 $27.95
    $50.00 to $74.99 $32.95
    $75.00 to $99.99 $41.95
    $100.00 to $149.99 $49.95
    $150.00 to $249.99 $69.95
    $250.00 to $349.99 $129.95
    $350.00 to Up $209.95
    Europe · Expedited · (2 - 4 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $14.95
    $20.00 to $29.99 $16.95
    $30.00 to $49.99 $29.95
    $50.00 to $74.99 $34.95
    $75.00 to $99.99 $44.95
    $100.00 to $149.99 $54.95
    $150.00 to $249.99 $74.95
    $250.00 to $349.99 $139.95
    $350.00 to Up $229.95
    Asia · Standard · (10 - 16 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $12.95
    $20.00 to $29.99 $14.95
    $30.00 to $49.99 $27.95
    $50.00 to $74.99 $32.95
    $75.00 to $99.99 $41.95
    $100.00 to $149.99 $49.95
    $150.00 to $249.99 $69.95
    $250.00 to $349.99 $129.95
    $350.00 to Up $209.95
    Asia · Expedited · (2 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $14.95
    $20.00 to $29.99 $16.95
    $30.00 to $49.99 $29.95
    $50.00 to $74.99 $34.95
    $75.00 to $99.99 $44.95
    $100.00 to $149.99 $54.95
    $150.00 to $249.99 $74.95
    $250.00 to $349.99 $139.95
    $350.00 to Up $229.95
    Outside US, Eur., CA, Asia · Standard · (10 - 20 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $12.95
    $20.00 to $29.99 $14.95
    $30.00 to $49.99 $27.95
    $50.00 to $74.99 $32.95
    $75.00 to $99.99 $41.95
    $100.00 to $149.99 $49.95
    $150.00 to $249.99 $69.95
    $250.00 to $349.99 $129.95
    $350.00 to Up $209.95
    Outside US, Eur., CA, Asia · Expedited · (2 - 5 business days)
    Per Shipment Bands Shipment Rate
    $0.00 to $19.99 $14.95
    $20.00 to $29.99 $16.95
    $30.00 to $49.99 $30.95
    $50.00 to $74.99 $35.95
    $75.00 to $99.99 $44.95
    $100.00 to $149.99 $54.95
    $150.00 to $249.99 $74.95
    $250.00 to $349.99 $139.95
    $350.00 to Up $229.95

    * Shipping Rates for Books, Music, Video and DVD
    Domestic Standard
    4 - 14 business days
    Faster Domestic Standard
    3 - 5 business days**
    Domestic Expedited
    2 - 6 business days
    Faster Domestic Expedited
    1 - 3 business days**
    Two Day
    2 business days
    One Day
    24 hours
    International Standard
    21 - 42 business days
    International Expedited
    3 - 7 business days
    Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
    Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
    CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
    DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
    **  Available for selected items.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


    Region Key
    Continental US Continental US states not including Alaska and Hawaii
    Alaska and Hawaii Alaska and Hawaii
    US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    APO/FPO Army Post Office and Fleet Post Office
    Canada Canada
    Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
    Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
    Outside US, Eur., CA, Asia Brazil, Mexico, South Africa

    Top of Page
    AvidMax Shipping Policies

    Items are typically shipped either the same business day (Monday through Friday) or the next business day of receipt of payment. Please be careful to remember to include holidays when counting business days. You will be notified by email when your item has been shipped.
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    AvidMax Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from AvidMax through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from AvidMax may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from AvidMax through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
    Top of Page

  • Top of Page

    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Notice.

    In addition, we want you to be aware that Amazon.com will provide AvidMax with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to AvidMax's Privacy Policy.

    AvidMax's Privacy Policy

    We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.

    What Personal Information About Customers Does AvidMax Collect?

    The information we learn from customers helps us personalize and continually improve your experience.  We receive and store most information you provide.  However, we do not store payment information, nor is payment information available to us.          

    Does AvidMax Share the Information It Receives?

    Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.

         
    • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
    •    
    • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event that AvidMax or substantially all of its assets are acquired, customer information will, of course, be one of the transferred assets.
    •    
    • Protection of AvidMax and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply other agreements; or protect the rights, property, or safety of AvidMax, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
    • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

    How Secure Is My Information?

    • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
    •       
    • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.   

    Which Information Can I Access?  

    We give you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

    Conditions of Use, Notices, and Revisions   

    If you choose to make a purchase from us, your visit and any dispute over privacy is subject to this Notice, including limitations on damages, resolution of disputes, and application of the law of the state of Colorado. If you have any concern about privacy at AvidMax, please contact us. Our business changes constantly, and our Privacy Notice will change also.  You should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

    See Amazon.com's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.com Product Return Policy. Please contact AvidMax to get information about any additional policies that may apply:

    Contact this seller Phone: 866-454-5523

    To initiate a return, please visit Amazon’s Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Return Policy

    Bought the wrong product or it doesn't fit your needs?  No problem.  We offer returns for 30 days from your purchase date. 

    Purchase gifts this Christmas Season with peace of mind.  Any gift purchased between November 1 and December 31 may be returned through January 31 of the following year.

    Just pay the return shipping cost back to us, and as long as it's unused, with all tags, and in the original packaging we will process your full refund.

    Want to just exchange?  No problem. Let us know what you would like in it's place and we will swap it out for you.